Mercedes-Benz of Honolulu

Had a flat tire, called Robert Lee. Manny & Robert made replacing my flat tire painless. I was at work within an hour of stopping on the side of the road with the spare put on & going Manny & Robert made replacing my flat tire painless. I was at work within an hour of stopping on the side of the road with the spare put on & going to the Mercedes dealer to drop off my car. More

Craig is the best! We love your service on our 2 cars. May buy another one too. Craig makes everything so easy when we bring one in for service! We love your service on our 2 cars. May buy another one too. Craig makes everything so easy when we bring one in for service! More

service dept. through my wife's first maintenance check up time length of service, communications with customer, and reasonable price... Jeff Decorte's excellent through my wife's first maintenance check up time length of service, communications with customer, and reasonable price... Jeff Decorte's excellent job was one of the reason to stuck with Mercedes Benz of Honolulu. More

Easy and worry free. No pressure Our experience was wonderful from our lease turn in into getting a new lease . Kanoe has and will be our salesman for years to come. We always get V Our experience was wonderful from our lease turn in into getting a new lease . Kanoe has and will be our salesman for years to come. We always get VIP treatment from him and his entire crew. Lauren did an excellent job explaining in detail all aspects of our new leased car. She was very patient with us. I would recommend them and MB of Honolulu to all my friends. More

Jeff DeCorte took care of everything! I know we all get a bit anxious when our car gives us problems...this past week my car did just that. I called Jeff DeCorte to explain my cars symptom I know we all get a bit anxious when our car gives us problems...this past week my car did just that. I called Jeff DeCorte to explain my cars symptoms. I had my car towed to Mercedes Benz of Honolulu. After a short while I received an estimate (reasonable) for the repair. My car was ready for pick up the very next day. Jeff DeCorte also made sure my safety inspection was complete at no charge. Mercedes Benz of Honolulu has never let me down. Fast, Fair and Excellent service. More

Warren Ishii is amazing! I made special arrangements with Warren Ishii to drop my car off late and pick it up the next day on my way to work. Warren was waiting for me and ex I made special arrangements with Warren Ishii to drop my car off late and pick it up the next day on my way to work. Warren was waiting for me and expedited my loaner. I was in and out within minutes. I was notified the next day by Warren that my car was completed, ready, and waiting. When I arrived, Warren had my car parked conveniently, washed, and ready. He had the paper work for my signature ready for me, and I was in and out in 5 minutes. He even held open my door and waved as I departed. Wow, where do you ever find that kind of efficiency and service in this day and age. My car is pretty much problem free but I am almost regretting it as I want to experience more of this kind of "Warren Ishii Service"! (The young lady who handles the loaners is also a superstar! Is her name Jen?) More

My experience was easy and excellent. The service was easy and fast. Warren got my car ready within one day and answer my questions. Specially, the loaner help get through the day easy. The service was easy and fast. Warren got my car ready within one day and answer my questions. Specially, the loaner help get through the day easy. Good job! More

Helpful and courteous There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the day it was all good and I'm satisfied with the outcome. More

The human interaction makes all the difference I cannot say enough about Warren Ishii, he is simply the BEST! Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and I cannot say enough about Warren Ishii, he is simply the BEST! Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and "style" allow me (and I imagine all of his clients) to engage in honest conversations, asking whatever is on my mind, even the most elementary questions. Moreover, to me, Warren's integrity is very obvious and I trust his honesty. It makes my Service experience worthwhile and educational. When I said to him, my tires are different, the rear tires are wider than the front. He simply replied, yes they are staggered. I now have increased my automotive vocabulary. I really appreciate him! More

Scheduled service check The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has alway The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has always exceeded my expectations. I have considered buying another vehicle but am conflicted if it is not a MB as I know the service standards will be lower there than at MB of Honolulu. More