Mercedes-Benz of Honolulu

This was a service appointment. I would recommend Jessica but not a vehicle purchase. The maintenance has always been great and always ask for Jessica to be my advisor. but not a vehicle purchase. The maintenance has always been great and always ask for Jessica to be my advisor. More

Kawika made the process quick and efficient. He didn’t try and trap me in the dealership for hours like other car salespeople. I couldn’t be happier with the service I revived. try and trap me in the dealership for hours like other car salespeople. I couldn’t be happier with the service I revived. More

Gabby was awesome! Resolution oriented, friendly, knowledgeable and efficient! Had a nail in the tire and thought I would need to replace. They could patch it on top of doing our recall, service and knowledgeable and efficient! Had a nail in the tire and thought I would need to replace. They could patch it on top of doing our recall, service and maintenance all at the same time. More

Have been buying cars from Kanoe for 15 years and he is awesome. His 100% commitment to the highest level of customer service in all areas is solid and consistent, which is why we keep coming back. Bek awesome. His 100% commitment to the highest level of customer service in all areas is solid and consistent, which is why we keep coming back. Beka in finance made that part easy, fast and a great experience and appreciate her professionalism and expertise. Tasha always does a great job as well, explaining all the features and putting that final touch before driving away in your new car. Dennis and his Management at MB Honolulu has truly embraced the right culture. More

Road side service was so slow respondedBut Dealer done Road side service was so slow responded But Dealer done good job replace 2 new tires. I want to reverse my comments made earlier. Thanks Road side service was so slow responded But Dealer done good job replace 2 new tires. I want to reverse my comments made earlier. Thanks More

Many thanks to Devon, Service Advisor. Excellent Customer Service! Everything was explained and he kept me informed throughout the whole process. Vehicle was ready on time as promised. Thank you. Customer Service! Everything was explained and he kept me informed throughout the whole process. Vehicle was ready on time as promised. Thank you. again. More

As always - Gabby was amazing and assisted me from A to Z with the needed repairs on my vehicle. This dealership is amazing and the service is the best! with the needed repairs on my vehicle. This dealership is amazing and the service is the best! More

It’s always a pleasure working with Gabby as my service advisor and Malia in the loaner department both ladies are very knowledgeable, friendly, and sweet. advisor and Malia in the loaner department both ladies are very knowledgeable, friendly, and sweet. More

Top notch. The service department was completely professional. They resolved my issue, washed my car and got me a loaner, a 2021 C300. It was nice driving that around while repairs were done to my 2 professional. They resolved my issue, washed my car and got me a loaner, a 2021 C300. It was nice driving that around while repairs were done to my 2017 E300. I liked it so much that I purchased an extended warranty. I would like to recognize to people. Warren Ishii- My service advisor Rebekah Ide- The sales representative for my extended warranty. More

3/30 service was excellent. Reason I am giving a poor quality is when I got this car, no safety check was done and on Mercedes record, the name registered on this car as MCxxxx. Your service person had quality is when I got this car, no safety check was done and on Mercedes record, the name registered on this car as MCxxxx. Your service person had to search my record using the VIN #. The reason I had to come for service was I got a ticket for not having safety check. I leased this car beginning of May 2020, the safety check should have been done and it is supposed to be good for 2 years. However, there was no record it was done, no stick no paperwork. When I received the car from your dealership, I assumed you got all those important things done especially when I did not encounter this negligence for the last 15+ years. This negligence of not doing my safety check and have the wrong name on my account have tinted your excellent service. More