Back

Mercedes-Benz of Honolulu

Honolulu, HI

4.7
764 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

Directions

By Type

Showing 764 reviews

March 04, 2025

I’m so grateful for the sales advisor and finance manager for their patience and personable customer service. They both redefined a car buying experience that gave me the confidence and satisfaction on my v More

by phillipsr022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Farmer and Dean Yokoyama
Mar 04, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that our team provided you with a confident and satisfying car buying experience at Mercedes-Benz of Honolulu. Enjoy the road in your new vehicle, and welcome to the Swickard family!

February 28, 2025

Devin Kusaka Gatewood excellent service advisor. Knowledgeable professional and personable. Service team and facility impeccable. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Kusaka Gatewood
Feb 28, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for highlighting their professionalism and our facility's quality! We're happy to hear that Devin and the service team at Mercedes-Benz of Honolulu provided you with such an excellent experience.

February 28, 2025

Fast tire inspection and replaced with a new one. Service provided was professional and polite. Car washed and vacuumed without extra charge. I have never disappoint with Honolulu Mercedes-Benz se More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The 2 young men working at the service stand on 2/27/25 morning
Mar 03, 2025 -

Mercedes-Benz of Honolulu responded

Joyce, we're delighted to hear that you had a positive experience with our team at Mercedes-Benz of Honolulu. Thank you for your kind words and continued trust in our services!

February 28, 2025

the sales person Andrew Chen is very helpful , he spend time to taking care of us . More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Chen
Mar 03, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for reviewing Andrew and Mercedes-Benz of Honolulu! It was so kind of you to share your experience, Kyle.

February 26, 2025

Professionalism with Aloha! I highly recommend this dealership! Plus, they have shuttle service, clean and friendly! More

by relaxamommy
Recommend Dealer
Yes
Employees Worked With
Kamuela, and Rose.
Feb 26, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for recommending Mercedes-Benz of Honolulu! We're delighted to hear that our professionalism and amenities like our shuttle service made your experience so enjoyable. We appreciate your support!

February 25, 2025

Thanks for provide very good service for me! The service advisor is very helpful and nice. More

by oceanrich32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Nos Okazaki
Feb 26, 2025 -

Mercedes-Benz of Honolulu responded

It is our pleasure to assist you here at Mercedes-Benz of Honolulu. Thanks for your kind words!

Feb 26, 2025 -

Mercedes-Benz of Honolulu responded

It is our pleasure to assist you here at Mercedes-Benz of Honolulu. Thanks for your kind words!

February 23, 2025

Working with Mercedes Benz of Honolulu was the easiest and most comfortable we’ve ever felt a dealership. George was extremely helpful, easy to talk to, and didn’t pressure us into anything. He worked wit More

by Cmatsui456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Benavente
Feb 24, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for sharing your experience with us at Mercedes-Benz of Honolulu! We're delighted to hear that George made the process smooth and pressure-free. We appreciate your recommendation - enjoy the road in your new vehicle, and welcome to the Swickard family!

February 19, 2025

Excellent service for the 30 years I’ve been a customer. Jeff always takes very good care of me., as does Hanson. More

by seashell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Decorte/Hanson(courtesy car)
Feb 20, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for being a loyal customer of Mercedes-Benz of Honolulu for 30 years! We're delighted to hear that Jeff and Hanson consistently provide excellent service. We look forward to continuing this relationship with you!

February 07, 2025

I worked with George Benavente and appreciated his low-key professional demeanor. Although the sales process time could have been improved, it was understood that the new Swickard ownership had incomp More

by G_Dub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Benavente
Feb 07, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for your feedback! We're glad to hear that George's professional demeanor made a positive impact during your visit at Mercedes-Benz of Honolulu. We appreciate your understanding regarding the system transition and look forward to assisting with any future purchases! We're grateful to have you in the Swickard family!

February 06, 2025

The free coffee at the waiting room counter really sucks. Despute being available, It tastes cheap. More

by T
Recommend Dealer
No
Employees Worked With
Nope
Feb 07, 2025 -

Mercedes-Benz of Honolulu responded

This feedback is disappointing to receive as we strive to create an accommodating environment for all of our customers at Mercedes-Benz of Honolulu. Thanks for bringing this to our attention.

1
...