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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
770 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 770 reviews

October 30, 2025

Angela is hardworking salesperson. She did give me any pressure while I was talking to her. She was courteous and respectful to the customers. She was very professional. More

by mario.cabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The lady who was very known about the computer inside the car. She thought me a lot. Sorry I forgot her name, she knows what she is doing.
Oct 30, 2025 -

Mercedes-Benz of Honolulu responded

Mario, it means a lot to hear that you had such a positive experience with Angela at Mercedes-Benz of Honolulu. Thank you for sharing! Thank You, Customer Experience Management customerexperience@swickard.com

October 06, 2025

Reliable, accommodating, friendly, knowledgeable, welcoming, quick, efficient, prompt, exceptional, organized, helpful, caring, trust, honesty, hospitality More

by AkikoMiya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Sasaki, Darren Sasaki, Marc McMurray, Dennis Rademacher
Oct 06, 2025 -

Mercedes-Benz of Honolulu responded

Hi Akiko, we’re grateful for your positive review of our team at Mercedes-Benz of Honolulu! We truly appreciate your business and look forward to working with you again!

August 06, 2025

Had to take my car in for service at Mercedes-Benz of Honolulu people there are so nice and friendly. I have so much gratitude for this dealership. My sales advisor. Adrian always takes the time to help More

by Eddiereedjr0054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian, Derek
Aug 07, 2025 -

Mercedes-Benz of Honolulu responded

Thank you so much for your thoughtful review of our service department and team, especially Adrian and Derek! We’ll be sure to pass on your gratitude. We truly appreciate your business and look forward to seeing you next time at Mercedes-Benz of Honolulu! Safe travels!

July 28, 2025

Great service from Adrienne Derrick. He provided a loaner and kept me informed along the way for my wheel and tire repair. Great communication and the got the car back cleaned and washe More

by blennfujimoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Derrick
Jul 29, 2025 -

Mercedes-Benz of Honolulu responded

We love hearing from our customers, and this feedback made our day! We'll pass along your kudos to Derrick on behalf of the team. Thank you for choosing Mercedes-Benz of Honolulu!

June 15, 2025

Thank you Chris for helping me out with my lovely Mercedes. I’m glad to have the brand new car again 😄 More

by tuoitpham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 16, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that Chris was able to assist you with your new Mercedes at Mercedes-Benz of Honolulu! Enjoy the ride and thank you for choosing us.

March 05, 2025

This review is for outstanding service by Karly Grimes, MB, Kailua Kona Service. She is knowledgeable and first class in every way. For some reason dealerrater wants to ask for a rating for Wilsonville? More

by seagullredford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Karly Grimes
Mar 06, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for sharing your feedback about Karly's outstanding service! We'll make sure to pass along your kind words to our team in our Kona Service Center. We appreciate the effort in reaching out, and we're glad you had a positive experience with us! Thank you, The Swickard Automotive Customer Experience Team

March 04, 2025

I’m so grateful for the sales advisor and finance manager for their patience and personable customer service. They both redefined a car buying experience that gave me the confidence and satisfaction on my v More

by phillipsr022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Farmer and Dean Yokoyama
Mar 04, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that our team provided you with a confident and satisfying car buying experience at Mercedes-Benz of Honolulu. Enjoy the road in your new vehicle, and welcome to the Swickard family!

February 28, 2025

Devin Kusaka Gatewood excellent service advisor. Knowledgeable professional and personable. Service team and facility impeccable. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Kusaka Gatewood
Feb 28, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for highlighting their professionalism and our facility's quality! We're happy to hear that Devin and the service team at Mercedes-Benz of Honolulu provided you with such an excellent experience.

February 28, 2025

Fast tire inspection and replaced with a new one. Service provided was professional and polite. Car washed and vacuumed without extra charge. I have never disappoint with Honolulu Mercedes-Benz se More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The 2 young men working at the service stand on 2/27/25 morning
Mar 03, 2025 -

Mercedes-Benz of Honolulu responded

Joyce, we're delighted to hear that you had a positive experience with our team at Mercedes-Benz of Honolulu. Thank you for your kind words and continued trust in our services!

February 28, 2025

the sales person Andrew Chen is very helpful , he spend time to taking care of us . More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Chen
Mar 03, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for reviewing Andrew and Mercedes-Benz of Honolulu! It was so kind of you to share your experience, Kyle.

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