Mercedes-Benz of Hoffman Estates - Service Center

Dropped my vehicle off for Service B and brake inspection. It was determined that both services were due. I received a texted link to recommended service, I approved each service discussed with my inspection. It was determined that both services were due. I received a texted link to recommended service, I approved each service discussed with my SA. I was notified that my vehicle was ready. I paid my service invoice online and picked up my vehicle the following afternoon. The service was seamless- I even forgot my cellphone inside the loaner and my SA was able to track down a porter and retrieve my phone- Triple A service. More

I have always been treated well regardless of the situation I am in for. I was greeted professionally, given an accurate wait time and on my way 100% satisfied situation I am in for. I was greeted professionally, given an accurate wait time and on my way 100% satisfied More

Julio Ramirez is an exceptional advisor who truly caters to his clients with a personal touch that is second to none. He is truly an asset to the company. I am a interventional cardiologist/electrophysio to his clients with a personal touch that is second to none. He is truly an asset to the company. I am a interventional cardiologist/electrophysiologist and founder of Sudden Cardiac Dearh Awareness Foundation and the founder of Elite Cardiology who is obsessive compulsive about service quality which is the most vital aspect of quality measures and I was thoroughly impressed with the leadership personnel at Ziegler. Without hesitation I highly recommend Ziegler as the dealership of choice if service quality is an expectation. I have gone to Motorwerks for years but will be switching to Ziegler due to exceptional service quality and a personal touch that clients truly deserve . Again Julio Ramirez exemplify and defines leadership as an advisor !! Paul Nguyen, MD, MS More

The experience was superb - from the first phone call to when Peter told us we could go on our way! Very professional and extremely helpful! when Peter told us we could go on our way! Very professional and extremely helpful! More

Service rep Jason Palmer is always helpful and knowledgeable He explains what repairs need to take place on my car right away and which can wait Always happy with the service provided knowledgeable He explains what repairs need to take place on my car right away and which can wait Always happy with the service provided More

Service Adviser Julio Ramirez was my adviser for my 2009 s600. He was very detailed with repairs estimate and very flexible with loaner which due to my crazy work sc Julio Ramirez was my adviser for my 2009 s600. He was very detailed with repairs estimate and very flexible with loaner which due to my crazy work schedule turned to be awesome help. Thank you very much Julio for your great and hard work. I appreciate it very much ! More

Best mechanic for sprinter diesel truck in IL. Very good service for all. Omer give me good deals every visit. I'm very happy to find this dealer. service for all. Omer give me good deals every visit. I'm very happy to find this dealer. More

Service was done on time, and the issues were all handled and resolved , battery was on warranty and other issues were discussed and will be taken care on the next service and resolved , battery was on warranty and other issues were discussed and will be taken care on the next service More

Excellent service, and my service advisor Matt was very accommodating and kept great communication with me. They took care of everything and made the entire process seamless and effortless accommodating and kept great communication with me. They took care of everything and made the entire process seamless and effortless More

Best experience I've had at a car dealership since I bought the car. Matt really went above and beyond to make sure everything was up to my expectations. bought the car. Matt really went above and beyond to make sure everything was up to my expectations. More