Mercedes-Benz of Hoffman Estates - Service Center

Thank for friendly service have completely and satisfied for what I needs I am very proud of Mercedes Benz in Hoffman Estate, IL.and I have a car for what I needs I am very proud of Mercedes Benz in Hoffman Estate, IL.and I have a car More

Mercedes Benz of Hoffman Estates cares about it's customers I brought my car in for a service and recall, and both Robert Fragoso and Robert Sullivan were very professional, and accommodating. They took care o I brought my car in for a service and recall, and both Robert Fragoso and Robert Sullivan were very professional, and accommodating. They took care of my service needs and were very communicative during the entire service. The overall experience was above expectations. More

Always stand behind their work; Bob Sullivan is a pleasure t So far the dealer"s service has keep the quality of the past owner. We hope this will continue in the future. The staff have always been very understa So far the dealer"s service has keep the quality of the past owner. We hope this will continue in the future. The staff have always been very understanding and accommodating. More

He is quick, and professional got my car in for a quick oil change they didn’t have my oil filter but got it within minutes. oil change they didn’t have my oil filter but got it within minutes. More

Service advisor likes to talk more than listening. I was trying to ask a question and he kept cutting me off . I even had to say that can I please ask the question I have been trying to ask . I told him I h trying to ask a question and he kept cutting me off . I even had to say that can I please ask the question I have been trying to ask . I told him I had a meeting and to leave but he was pressurizing me to get the battery replaced then and there. I asked him how long it will take , he said 45 min . I said I have to go and I will come back . He said how about we get it done in 30 min ? That made me more unsure about getting it replaced though I wanted to get the battery replaced . I said I have to go then he insisted again telling me that the car is open and we will have to go through this again . More

Professional and care about there customers. Rob is awesome to work with, he went above and beyond to help me out! I come to this Mercedes dealer because of Rob. I've referred 3 of my friends and famil awesome to work with, he went above and beyond to help me out! I come to this Mercedes dealer because of Rob. I've referred 3 of my friends and family members to come to Mercedes of Hoffman because of the top notch service I get from Rob and the rest of the staff! More

great! Mr. Price is one of the best people to work with when it comes to servicing your car! He was very quick in providing updates about the work being don Mr. Price is one of the best people to work with when it comes to servicing your car! He was very quick in providing updates about the work being done on the car. More

Very simply put this is an absolutely phenomenal service department. Jason Palmer is my service rep and he is without question the best I've ever seen. His "are always exactly what the price is and his foll department. Jason Palmer is my service rep and he is without question the best I've ever seen. His "are always exactly what the price is and his follow up is simply outstanding he keeps me informed a lets me know the entire way he is a true professional as is the entire service department here More

I had a rattle from a loose sliding door. The issue was taken care of promptly and courteously. The waiting are is very nice as well. I recommend this dealership. taken care of promptly and courteously. The waiting are is very nice as well. I recommend this dealership. More