Mercedes-Benz of Hoffman Estates - Service Center

Great service experience! I had an issue with my brakes or ABS and it turned out to be a difficult to diagnose problem. I spoke with the mechanic (Chris Gregory) who explained I had an issue with my brakes or ABS and it turned out to be a difficult to diagnose problem. I spoke with the mechanic (Chris Gregory) who explained what was wrong and had me back on the road! Great experience! More

They make it easy This was the best service experience because they make it very easy. Easy to understand with great communication. I will definitely tell my MB friends This was the best service experience because they make it very easy. Easy to understand with great communication. I will definitely tell my MB friends to try MB in Hoffman Estates! More

Great customer service Lynn, the manager, did everything possible to provide us with excellent customer service. We were impressed by her and the care we've received . Than Lynn, the manager, did everything possible to provide us with excellent customer service. We were impressed by her and the care we've received . Thank you. More

Visit was due to a rattle sound when accelerating. Mercedes Benz C240 2003 Car fixed within 24 hours, super nice service person, car runs better than ever. Returned to me clean inside and out. Mercedes Benz C240 2003 Car fixed within 24 hours, super nice service person, car runs better than ever. Returned to me clean inside and out. More

I have enjoyed and relied on Jason Palmer to take care of my vehicle for several years. When it was time to trade, he introduced me to a great sales person and I received excellent service and a very nice ca my vehicle for several years. When it was time to trade, he introduced me to a great sales person and I received excellent service and a very nice car. More

This is a terrible place to go, to have your car serviced. I have a 2006 clk 500. The Person i dealt with was Scott. Initially it was a normal visit. My car had a knocking noise coming from the fron serviced. I have a 2006 clk 500. The Person i dealt with was Scott. Initially it was a normal visit. My car had a knocking noise coming from the front. After the diagnostic Scott told me the a/c unit was tearing apart. Which was causing the noise. And burnt oil smell in side the car. When i came to pick up my car, the service they provided was poor. They did a car wash and scratched my car. Yet alone the oil smell is still there. The car is now wabbling.And the noise is still there. Which Scott said was comming from a different part of the car. Some thing he forgot to mention i guess when initially diagnosed. Now after spending 3 K, the car is running much worse. The noise is still there, the burnt oil smell is still there, When braking the car is shaking. The only 2 issues prior to this that my car had was knocking noice that started to come from the front of the engine and secondly the burnt oil smell. So i called them back and been told 10 different times that i will be getting a call back from the service manager. But i guess either he forgets or doesnt have time for his customer. If you want your car to be ruined. And experience terrible customer service and techs. Please visit this dealership. Otherwise i suggest go some place else. More

Overall terrible experience with this dealer and Mercedes. Basically they would not fix my sunroof switch under warranty because I did not service the car there. There is no disclosure in warranty b Mercedes. Basically they would not fix my sunroof switch under warranty because I did not service the car there. There is no disclosure in warranty booklet with any manufacture the service is required by the dealer. They said I broke the switch where other Dealership exchanged it with no questions, and it was not broken just faulty. Wanted to charge me $1000 where part costs $267. Bought 2 cars there and will never buy another in fact after this experience with them and Mercedes Headquarters who by the way did nothing to resolve the issue I bought BMW. Will never buy another car form their group of dealers and I change cars every 2 years. More

I highly suggest NOT going to this dealership. I have a 2011 C63 AMG and I needed a key made. Seems like a simple request. Apparently not. A friendly associate greeted me at the front and walked me back to 2011 C63 AMG and I needed a key made. Seems like a simple request. Apparently not. A friendly associate greeted me at the front and walked me back to the service desk. So far so good. Then for some reason they said I had to pull my car around the other side of the building. So I did. After pulling into the area as requested the service person on that side said I had to pull around to yet another side of the building. Here’s where it got bad. That forced me to back out of the “in” garage. Of course there was someone pulling in so that left me little room to maneuver. I ended up popping over the curb slightly with both driver side tires. And anyone that knows how easy it is to bend the alloy rims on a C63 AMG knows that this will cost me $250 dollars per rim. OK. Believe it or not at this point I was a bit annoyed but still pretty fine. I pulled around to the other side where a guy greeted me. I asked if he could help me make a key and he looked at me confused. So then I asked to see a manager. After waiting 5 minutes for the manager to come out instead the same clueless employee came back out saying he can take me to the manager. When I walked with him to see the manager (I’ll let you guess) – That’s right! The manager wasn’t there. At this point the clueless employee looks even more confused. At that point I decided to leave. All this said I now have intimate knowledge of the thee sides you can enter and exit the Hoffman Estates Mercedes dealership, (suspected) two bent rims, no key and one Mercedes Dealership that I won’t be buying my next Mercedes from. More

great experience - I had to "drop in"appointment due to a power window failing and the service team was great...really impressed with the overall work and service in"appointment due to a power window failing and the service team was great...really impressed with the overall work and service More

I purchased ML350 last year and as a condition of the purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring i purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring it back later. I took it back after month or so on Dec 2011. Then again they did not fix it. I reported back again saying it was not fixed. They claimed that they replaced with a different bumper. But the problem remain. When I reported they asked me to bring it again. Since I am 30 miles away did not get time to drive many times, the sales person who sold us said bring it in next time when I need servicing. This year I took ti for oil change and reported the problem again. They said they will look at it but did not do anything. I reported again and they said they will take the car again and address it. But after taking the car now they say the bumper needs to be fixed that will cost me $875/- The whole experience is pretty bad and I had to drive my car 4 times for this issue that is like 4 * 60 = 240 miles just to the dealership. With my use of this car, it will be like 3 months worth of driving. At the end they are now refusing to fix it. Bottom line is: be careful with this dealership and get everything in writing and get it checked before you take the vehicle or avoid this dealership if you can. More