Mercedes-Benz of Hoffman Estates - Service Center

2008,2014 gl 450, 2014 sprinter They have good prices and complete sales department is really good. I purchase 3 vehicles from there 2 directly from Kevin Schroeder and he help me wi They have good prices and complete sales department is really good. I purchase 3 vehicles from there 2 directly from Kevin Schroeder and he help me with 3rd one. Very Happy. Service department ok , scheduling ok but when you got your car back , you have to check for damages, little scratches, I have few times problems and adviser in my case Jason Palmer ( I cannot get rid of him I don’t know why) , don’t care at all . He don’t even call you back ( last time ) I still use their service but I won’t recommend to my friends. If you have go there don’t work with Jason More

GLK 350 transfer case issue My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check My 2013 GLK 350 was purchased, and continues to be, serviced at MB of Hoffman. Brought the car in for scheduled service and asked Jason to also check out a low speed rumble when turning. Unfortunately I was disappointed to learn that the transfer case was failing, not an inexpensive repair. Although the car was out of warranty, Jason contacted MB who agreed that the part should not have failed with such low mileage, 43,000 miles, and covered the parts for the repair. Thanks Jason, you and the team at MB of Hoffman provided true customer service and I will not forget it when we purchase our next vehicle. More

Excellent Customer Service This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the ne This is the second time I have bought a car from Tom and the Hoffman Estates dealership. It is a pleasure doing business with Tom. Tom looks at the needs of a customer end to end. Both times,hHe understood my needs very well and also the constraints. He does the best under the circumstances and given my experience, I would think he has quite a few repeat customers. He is firm and friendly and accommodates a few special requests that are reasonable. Highly recommend this dealership More

Terrible Service Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being helpful when asked for clarification, he got aggressive and suggested that I could take my business elsewhere if not satisfied. More

Excellent Car Buying Experience It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me with ? I told him I was looking to buy "C" Class Car, he immediately took to his cubical where he was extremely professional, polite Gentleman who was willing to listen to my requirement. Ton of patience and knowledge of the Mercedes-Benz flew from his mouth he convinced me in getting a car. He was most accommodating and made my car buying a experience, with NO Pressure ... He is truly a asset to Mercedes Benz of Hoffman Estate. His follow up and sense of humor was well liked and appreciated for the time spent in the dealership. I highly recommend David Snyder 10/10 More