Mercedes-Benz of Hoffman Estates - Service Center

Helpful Service We have servicing our car here for at least 6 years. Jason Palmer has always been attentive and helpful. Our car is over 12 years old and running gr We have servicing our car here for at least 6 years. Jason Palmer has always been attentive and helpful. Our car is over 12 years old and running great! More

Came in to complete oil change for $2,100 quoted by your staff. After keeping the car for 2 business days, as we drove on the highway the engine light went on. Took the car back to you. I was told the servi staff. After keeping the car for 2 business days, as we drove on the highway the engine light went on. Took the car back to you. I was told the service mechanic DIDNT PUT enough engine oil and this is why the light went on. Also the car was VERy unstable when rotation performed too. So that had to be completed again and tested as this was not tasted when completed the first time. So I was given my car in TERRIBLE condition w/o checking and doing what was shown on my receipt. I am very disappointed and upset w your services. Nobody called me to keep Me informed what is going on w the car and when it will be fixed. During my second pick up visit, Jason didn’t bother to come out of his office and talk to me. Beyond disappointed w how things got handled. More

Overpriced Your service and staff are good, your prices are thru the roof. Will probably not return to have work done. Time for me to find reputable shop that do Your service and staff are good, your prices are thru the roof. Will probably not return to have work done. Time for me to find reputable shop that does not charge and arm and a leg. More

Love coming to this Mercedes location, Jason always takes such great care of my car! Been coming here for years and they've never let me down. such great care of my car! Been coming here for years and they've never let me down. More

exemplory service. Excellent service... as always. Never fails to impress. My service was completed on time. I always feel special when I visit the dealership and am hap Excellent service... as always. Never fails to impress. My service was completed on time. I always feel special when I visit the dealership and am happy with their attention to detail. More

Best ever service and care I am very happy with the product. The staff and service have been awesome. They went above and beyond to make sure I was taken care of. Thank You! I am very happy with the product. The staff and service have been awesome. They went above and beyond to make sure I was taken care of. Thank You! More

just wondering whether the dealer is up-selling the services Came for the first GLC 300 Service A and ended up spending lot more than the average cost per the survey. Wondering whether I spent more than necessar Came for the first GLC 300 Service A and ended up spending lot more than the average cost per the survey. Wondering whether I spent more than necessary? More

Fast, courteous, and professional I recently needed to have my car serviced and was waiting until the last minute to make an appointment due to time constraints. To my surprise, I was I recently needed to have my car serviced and was waiting until the last minute to make an appointment due to time constraints. To my surprise, I was able to get my car in for service on the same day. My wait time was very short, and no one tried to sell me any extra services beyond what I brought my car for. More

Great Service! Robert always had my concerns in mind and did a great job explaining everything! His customers service was exceptional! Honest, and always friendly. I Robert always had my concerns in mind and did a great job explaining everything! His customers service was exceptional! Honest, and always friendly. I would highly recommend working with him! More

'Friendly personal" Friendly team and a great Dealership.Services were performed on time.I have servicing my cars here for 2 years,very happy with the service. Friendly team and a great Dealership.Services were performed on time.I have servicing my cars here for 2 years,very happy with the service. More