Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Hoffman Estates - Service Center
Hoffman Estates, IL
304 Reviews
304 Reviews of Mercedes-Benz of Hoffman Estates - Service Center
Sort by
March 27, 2020
I salute Julio Ramirez for demonstrating a pleasant approach on my concerns and making sure the job is done well. He is excellent for job approach on my concerns and making sure the job is done well. He is excellent for job More
by ZENYQ101
Verified Customer
March 26, 2020
An Awesome Experience I could not be more pleased with the service received at your dealership. Julio is my service manager, and I always feel as though my car receives sp I could not be more pleased with the service received at your dealership. Julio is my service manager, and I always feel as though my car receives special treatment due to his care. I know it doesn't receive special treatment, no more than any other car whose service he manages. But Julio takes care of my car in such an extraordinary way. He is personable, caring, attentive, and knowledgeable. He communicates with me with extraordinary thoughtfulness. I know my car receives the very best servicing at M-B of H.E., and for that I am very appreciative. While I'm at it, I must also thank Char, who does an extraordinary job of setting up loaners. And although I do not know her name, there is also a lovely lady who helped me go over the loaner before it left the service area and then again when it was returned. More
by BRAUNER13
Employees Worked With
March 26, 2020
Excellent customer service. Julio went out of his way to make sure I had a great experience with my service visit. Easy in and out with minimal disruption to my day. to make sure I had a great experience with my service visit. Easy in and out with minimal disruption to my day. More
by NOVAK.CHUCK
Employees Worked With
March 26, 2020
Great customer service Wojciech was very professional and helped us out with a Recall on my 2014 GLK . He also pointed out few important maintenance items that we will take Wojciech was very professional and helped us out with a Recall on my 2014 GLK . He also pointed out few important maintenance items that we will take care of in the near future . More
by MNTLOGISTICS
Employees Worked With
March 25, 2020
Jason in Service, is always knowledgeable and upbeat with me. He tells me timing on service, and always follows through. This type of customer commitment and service, is what keeps me coming back to this de me. He tells me timing on service, and always follows through. This type of customer commitment and service, is what keeps me coming back to this dealership More
by ROBERTRDAY7
Employees Worked With
Jason Palmer
March 25, 2020
Best service among last three dealers I visited. I am very happy with service and customer experience. I am comparing dealerships I had service for my Glc300 very happy with service and customer experience. I am comparing dealerships I had service for my Glc300 More
by SKAH200
Employees Worked With
March 25, 2020
Very happy with the warranty work that was done to my vehicle. There were even a couple of things found during the inspection that I never noticed that were also repaired under warranty. vehicle. There were even a couple of things found during the inspection that I never noticed that were also repaired under warranty. More
by DOCLYSOL
Employees Worked With
March 24, 2020
This dealership has always taken care of me. Jason Palmer in the service department is a top notch customer service provider. I have worked with him for years and would recommend him and this Mercedes servic in the service department is a top notch customer service provider. I have worked with him for years and would recommend him and this Mercedes service department to anyone. More
by PAUL.R.SMITH
Employees Worked With
Jason Palmer
