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Mercedes-Benz of Hoffman Estates - Service Center
Hoffman Estates, IL
304 Reviews
304 Reviews of Mercedes-Benz of Hoffman Estates - Service Center
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April 10, 2020
awesome It's always a pleasure to visit the service department because all the staff are friendly and courteous. The price is very reasonable and area is cle It's always a pleasure to visit the service department because all the staff are friendly and courteous. The price is very reasonable and area is clean. More
by CREUER
Verified Customer
April 10, 2020
Julio was great in the Service delivery.....Great Julio was great in the Service delivery..... Great communication.... Very professional..... Very customer focused...... Sincere ..... He understo Julio was great in the Service delivery..... Great communication.... Very professional..... Very customer focused...... Sincere ..... He understood my concerns He understood my schedule Very delighted with his approach More
by A.ASARE
Employees Worked With
April 09, 2020
Excellent job and super fast. The airbags were replaced in less than 1 hour. Thank you for an amazing service. Keep up the great service in less than 1 hour. Thank you for an amazing service. Keep up the great service More
by JAIME.MOSCOSO
Employees Worked With
April 09, 2020
Great! Friendly and helpful staff . Robert fragoso was very helpful and was able to answer all my questions/concerns. I will definitely return for in the future. very helpful and was able to answer all my questions/concerns. I will definitely return for in the future. More
by Rick
Employees Worked With
Robert fragoso
April 09, 2020
Robert Frigoso is an excellent person to work with. I love his dedication in keeping the customer absolutely satisfied with the best service given from Mercedes. I give him 10 stars. love his dedication in keeping the customer absolutely satisfied with the best service given from Mercedes. I give him 10 stars. More
by KALAMATAJAN19
Employees Worked With
April 08, 2020
Best service ever! From texting me first thing in the morning, Omar let me know step by step when the car was being picked up, the work being done on it, when it was was From texting me first thing in the morning, Omar let me know step by step when the car was being picked up, the work being done on it, when it was washed and when the car was being delivered back to my house! Awesome service! More
by EGAR333913
Employees Worked With
Omar
April 08, 2020
Jason was so great and super helpful, very professional and Very courteous. Thank you Jason Palmer! The guys picking up and dropping off my car were awesome as well! Thank you all! and Very courteous. Thank you Jason Palmer! The guys picking up and dropping off my car were awesome as well! Thank you all! More
by georgiamotter
Employees Worked With
Jason Palmer
April 07, 2020
This is without a doubt a good service center with premium techs. However, pricing is outrageous at 185/hr for labor. When I arrived it seemed that the service department didn't know I was coming ev premium techs. However, pricing is outrageous at 185/hr for labor. When I arrived it seemed that the service department didn't know I was coming even though I had set up an appointment. Protocols for COVID disinfection were followed well. The loaner car specialist was not very friendly. The carwash left spots all over my car. Some of the items on the 'vehicle report' under the 'observations' were not truely observations. It noted that my air filter was dirty, however this is not easy to get to on my car and I am sure that this was not actually checked. This is just one item of many that were listed as 'observations' but were ONLY based on mileage. This is very deceiving. More
by ZABINSKI.2
Employees Worked With
Peter, Char
April 07, 2020
20000 mile check up Jason Palmer took great care of me. He arranged for my car to be picked up and dropped off. outstanding service. I return to this dealer for the last Jason Palmer took great care of me. He arranged for my car to be picked up and dropped off. outstanding service. I return to this dealer for the last 3 vehicles because of Jason. More
by BSCHROEDER8888
Employees Worked With
Jason Palmer
April 07, 2020
annual svc Car and advisor service was great but it took a little longer than I expected almost 3 hours vs the less than 2 hour commitment Car and advisor service was great but it took a little longer than I expected almost 3 hours vs the less than 2 hour commitment More
by MAHANNA11
Employees Worked With
Matthew Price
