Mercedes-Benz of Hoffman Estates - Service Center

Just what I expected! Amid the Coronovirus-19 shutdown, Mercedes-Benz of Hoffman Estates provided the same friendly, excellent, timely service I have come to expect. Nice Amid the Coronovirus-19 shutdown, Mercedes-Benz of Hoffman Estates provided the same friendly, excellent, timely service I have come to expect. Nice loaner and no hassle in and out. Thank you! More

Nail in Tire Everything went well, until I looked at my tire it has a nail or screw in it, if the tire got rotated the person should have seen the nail and fix it. Everything went well, until I looked at my tire it has a nail or screw in it, if the tire got rotated the person should have seen the nail and fix it. More

Excellent job! Was kept well informed of the status and progress throughout the service event. Service performed was thorough and convenient. Would recommend to others. progress throughout the service event. Service performed was thorough and convenient. Would recommend to others. More

50,000 mile check up Fabulous service. Discussed needs on phone. You guys came to house, got the car, did the service and returned it to me. So wonderful! Love that conven Fabulous service. Discussed needs on phone. You guys came to house, got the car, did the service and returned it to me. So wonderful! Love that convenience. More

Efficient Service Adapted To The Age Of Covid-19 In the midst of the Coronavirus lockdown, my ML350 announced that it needed Service B7. I took advantage of MBHE's "social distancing" service, where In the midst of the Coronavirus lockdown, my ML350 announced that it needed Service B7. I took advantage of MBHE's "social distancing" service, whereby they collected my car from my home with minimal contact. As well as the 60,000 mile service, they also carried out an MB Service Campaign steering rack bolt replacement, resealed a rocker cover that was leaking oil, installed a new battery, and washed and cleaned the vehicle. My service advisor, Jason Palmer, kept me informed of progress by phone and e-mail. They collected the car at 9:00 am on Monday morning and returned it on Tuesday afternoon. The service experience proceeded smoothly, efficiently and on time. All in all, an excellent service experience. More

Jason was very knowledgeable and took the time to explain things to me. Your dealership was able to get the car towed for my wife which was very appreciative to the both of Us. Thank you Jason and Team things to me. Your dealership was able to get the car towed for my wife which was very appreciative to the both of Us. Thank you Jason and Team More

Jason is great, and has been great for a long time! I appreciate the relationship and attention Jason has provided over the years. Further, the team behind him that takes care of our car. My family and I appreciate the relationship and attention Jason has provided over the years. Further, the team behind him that takes care of our car. My family and I appreciate it. More

Usual excellent service I have purchased three cars here since 2006 and have always been treated professionally and courteously. Robert Fragoso is an excellent service adviso I have purchased three cars here since 2006 and have always been treated professionally and courteously. Robert Fragoso is an excellent service advisor, one who has earned my trust. I purchased another three year plan and if you plan to keep the vehicle it’s a bargain. More

Outstanding service I absolutely love the prompt service I receive. This dealership ensures that I feel comfortable with the work they need to do on my vehicle. I absolutely love the prompt service I receive. This dealership ensures that I feel comfortable with the work they need to do on my vehicle. More