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Mercedes-Benz of Hoffman Estates - Service Center
Hoffman Estates, IL
304 Reviews
304 Reviews of Mercedes-Benz of Hoffman Estates - Service Center
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May 08, 2020
I was very pleased with the service on my car. From the first contact to schedule the service to the return of my car after the repairs were completed, it all went very well. Thank you. first contact to schedule the service to the return of my car after the repairs were completed, it all went very well. Thank you. More
by MURIEL.BANACH
Verified CustomerEmployees Worked With
Matthew Price
May 07, 2020
Jason Palmer is the best Jason is a credit to the organization. He has looked after me and my service needs on the five vehicles I have purchased since I have been a Mercedes Jason is a credit to the organization. He has looked after me and my service needs on the five vehicles I have purchased since I have been a Mercedes owner More
by INTLRISK
Employees Worked With
Jason Palmer
May 07, 2020
Safety recall The passenger-side airbag was replaced because of a safety recall. The service was completed quickly. Jason kept me informed regarding the progress th The passenger-side airbag was replaced because of a safety recall. The service was completed quickly. Jason kept me informed regarding the progress throughout the day. More
by BUKIET
Employees Worked With
Jason Palmer
May 07, 2020
Great Service! We had to bring the car in for a safety recall. Matt and his team did a great job in taking care of us. Thank you! We had to bring the car in for a safety recall. Matt and his team did a great job in taking care of us. Thank you! More
by PHIL64
Employees Worked With
Matthew Price
May 06, 2020
I went on a Saturday afternoon and arrived a little earlier than my scheduled appointment. The team was accommodating, very professional, and the service was prompt. earlier than my scheduled appointment. The team was accommodating, very professional, and the service was prompt. More
by Srikanth
Employees Worked With
May 06, 2020
Very Good Service The gentleman replaced my airbag right in the driveway and there was no human contact during the process. Thank you for coming to my house and doing The gentleman replaced my airbag right in the driveway and there was no human contact during the process. Thank you for coming to my house and doing this. More
by LAWRENCEATTORE
Employees Worked With
not sure what his name was, but Jessica set it up and was very professional
May 05, 2020
Great My service went great, good communication. Safety precautions were good. Service went very quick, only one hour. Very good waiting areas with books My service went great, good communication. Safety precautions were good. Service went very quick, only one hour. Very good waiting areas with books to read and TV. More
by BOBCARL1
Employees Worked With
May 05, 2020
Our service representative Matthew t, who has taken all the cleaning measures for Korana, is fast and helpful. Thanks for good and on time servicing. the cleaning measures for Korana, is fast and helpful. Thanks for good and on time servicing. More
by irfanbirsen
Employees Worked With
Matthew Price
May 04, 2020
Excellent service professional stuff always on time thank you so much Jason For your help you do Goes wonderful job thank you so much it’s good to have you guys in the area there’s always the best service pe you so much Jason For your help you do Goes wonderful job thank you so much it’s good to have you guys in the area there’s always the best service perfect More
by MARCY9725
Employees Worked With
Jason Palmer
May 04, 2020
bored and not helping employee dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. Th dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. The technician explained all the services required by MB and asked me if I would like to add anything to it. There was no pressure to get any additional service done and all was offered to me with the pricing up front -very unusual for a car dealership. A+ for the check in technician. However returning the loaner car and picking up my car on Saturday 5/2 was ... nicely saying very unprofessional not MB , not even Yugo service level. After drove into the service line I left they key from the loaner on the dashboard and since there was only one tech checking in another customer I took my paperwork and came in to the loaner vehicle office located at the service line bay...I should'n. There was a young lady sitting behind her desk with her computer turned off and way too busy texting on her cell phone. No good morning, no how are you, no nothing, not even looked at me. So I explained to her I would like to return the loaner and get my car back. Without stopping texting or even looking at me, she said "see cashier". Sorry lady I came to you office ans asked b/c I do not know your dealership procedures Went to see a cashier just to find out I need to be checked out from the loaner. Went back and same texting person told me "don't worry about it". Went back to cashier, paid over $800 dollars and was told my car will be ready for me in a minute. It was. Actually in about 3 minutes. While waiting for my car and standing next to the loaner office this young lady was still busy texting. Not only she didn't care she is behind a windows and customers can see her , but she won't put her phone down even when a customer is approaching her directly looking for help. My recommendation as a business owner. Please provide an additional training to her. Ask her to keep her computer screens on all the time while at work. Even if she is not busy. If texting at least do it under the desk not on the desk and when customer is standing next to her office or approaching her with a questions at least put the phone down and make an eye contact. Thank you More
by PAUL
Employees Worked With
