Mercedes-Benz of Hoffman Estates - Service Center
Hoffman Estates, IL
304 Reviews of Mercedes-Benz of Hoffman Estates - Service Center
The car is running and sounds much better, thank you!! The car was dropped off dirty, it would have been nice if the outside was clean! The car was dropped off dirty, it would have been nice if the outside was clean! More
Very nice, no hassle experience I love Mercedes-Benz of Hoffman Estates. They treat me nice. The dealership is cleaner than my house. I would live there if I could. Jason Palmer and I love Mercedes-Benz of Hoffman Estates. They treat me nice. The dealership is cleaner than my house. I would live there if I could. Jason Palmer and all the mechanics know what they are doing. They are prompt and keep me informed at every stage of the process. Before I retired, I was an English teacher for 35 years. I give this dealership an A+ More
Very professional and helpful. Clean and prompt service from service department. I would definitely use them again. Robert went out of his way to make sure I was happy with my experience. from service department. I would definitely use them again. Robert went out of his way to make sure I was happy with my experience. More
On time followed instructions Asked to not wash, which was followed , maintenance check performed no charge. Matt was friendly and helped find the waiting area, will return again. Asked to not wash, which was followed , maintenance check performed no charge. Matt was friendly and helped find the waiting area, will return again. Very Satechi More
This is the best place to spoil your vehicle!! Especially Julio from service department is the professional master on his business! Wanna say again really appreciate guys!!;) Julio from service department is the professional master on his business! Wanna say again really appreciate guys!!;) More
Great experience with my GLB. Minimal wait in the nice waiting room Always pleasure doing with Mike Connolly. Great place to do business with Ziegler waiting room Always pleasure doing with Mike Connolly. Great place to do business with Ziegler More
Jason was great! My only piece of feedback is true prices Mercedes charges for some of its smaller services and parts. That is not the fault of Jason he was wonderful and did everything he could for a great Mercedes charges for some of its smaller services and parts. That is not the fault of Jason he was wonderful and did everything he could for a great experience. More
I just Love Hoffman estates Mercedes there friendly they care about you! They have Great customer service! They really look out for the family! I will be buying my next Mercedes from them too! care about you! They have Great customer service! They really look out for the family! I will be buying my next Mercedes from them too! More
Great service experience I had taken my vehicle in for service at another dealer and had nothing but issues that went on for a year. Since my service with Mercedes-Benz of Ho I had taken my vehicle in for service at another dealer and had nothing but issues that went on for a year. Since my service with Mercedes-Benz of Hoffman Estates, I've not had any issues in the past year. The service team went above and beyond to ensure my issues were resolved and that I had a great experience. Thank you Julio and team! More
Horrible Customer Service Unacceptable! Stay away from this dealer! I have been trying to get new set of summer tires on my S 63 AMG for a week now. I requested tires pricing f Unacceptable! Stay away from this dealer! I have been trying to get new set of summer tires on my S 63 AMG for a week now. I requested tires pricing from Peter Ciesielski last Friday. I had to call him 3 times to follow up for it. After I get the price listing of the tires 5 days later, I asked what the total would be, and he basically suggested that I should calculate it on my own which I did. I called to order, got no answer, emailed him to call me back, no call back, so I had to call once again to confirm. Finally, he said, he will order them for next day delivery, Its now Friday, week later, no calls, no emails and I had to call him again to follow up. He said, tires wont be until Monday and I finally got fed up with his b.s. I simply feel like i was forcing this guy to work. They either have more than enough business that they dont need you, or they are simply unprofessional, careless and disrespectful towards their customers. Will not be going back to deal with them. Stay away, do not waste your time. More