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Mercedes-Benz of Hoffman Estates - Service Center

Hoffman Estates, IL

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304 Reviews

304 Reviews of Mercedes-Benz of Hoffman Estates - Service Center

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June 18, 2020

The service that you provide is world class. The staff is very knowledgeable and very helpful. They go the extra mile to me feel like the customer matters. More

by DSMIYAKE
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Campos
June 17, 2020

I have been looking for a perfect car for quite awhile. And I’ve reached out to this Mercedes dealership and had a pleasure to speak to this sales lady Ilona. She was super nice and helpful. Explained me e More

by Kate
Recommend Dealer
Yes
Employees Worked With
Ilona Varyshko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ilona Varyshko
Jun 18, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for sharing your experience with our team member at MB of Hoffman Estates.

June 17, 2020

Great Service Appreciate the prompt service when I brought the car in without an appointment. Grateful to have someone keeping track of when I had service before an More

by DMITCHELL8888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Jun 18, 2020 -

Mercedes-Benz of Hoffman Estates responded

Your welcome! Thank you for the feedback.

June 17, 2020

Brake job on my GL 450 pleasure to work with Jason, i just take my GL 450 to Jason Palmer after that he takes care of everything, he does all necessary service even recall More

by Vinod M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Jun 18, 2020 -

Mercedes-Benz of Hoffman Estates responded

Appreciate you!

June 17, 2020

I am amazed by the quality of service at Mercedes of Hoffman Estates. Robert is very hard working, always makes sure everything is top notch! More

by VESSI
Recommend Dealer
Yes
Employees Worked With
Robert Fragoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you!

June 17, 2020

Very expeditious group-pleasantly hospitable and overall — Better Than Terrific- Better than Terrific - Better than Terrific- Better Than Terrific -Better Than Terrific- Better Than Terrific More

by LERVYJONES
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim McGrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Perez, Dimitri Psihogios
Jun 18, 2020 -

Mercedes-Benz of Hoffman Estates responded

We appreciate the opportunity to earn your business. Thank you!

June 15, 2020

Went in for a service over the weekend and as always they do an outstanding job. They ended up finding a coolant leak, put me in the loaner immediately. The job was finished the same day. More

by EDINMAKSIC
Recommend Dealer
Yes
Employees Worked With
Wojciech Rogoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

The service department as a whole is top notch. Only feedback is for the service Dept member needs to slow down when communicating details. Felt rushed. More

by JAIME.REYES09
Recommend Dealer
Yes
Employees Worked With
Wojciech Rogoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

Service visit for tires to be replaced Jason ordered the tires for me, set up the appointment for me, and my tires installed balanced and aligned great service thank you much Michae More

by MARANDOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
June 12, 2020

Great Service Vehicle was repaired perfectly and on-time. It was also washed and cleaned.. No problems, no complaints. Tire repaired like new and appreciate the l More

by BOBBRIZ6969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
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