Mercedes-Benz of Hoffman Estates - Service Center

The last few visits the recommended repairs were ridiculously high.....other dealers were at a much more reasonable price. I have had 6-8 cars bought or leased from there would expect better pricing ridiculously high.....other dealers were at a much more reasonable price. I have had 6-8 cars bought or leased from there would expect better pricing. With that said service overall is good. More

Omar always does good job with my - usually - once a year service with my RV. This time needed to replace passenger airbag from a recall on the Sprinter. He is always polite and takes care of the things th service with my RV. This time needed to replace passenger airbag from a recall on the Sprinter. He is always polite and takes care of the things that need to be done. I am particular like Mercedes Benz so he services my personality also!! More

Extensive Service/Repairs I am a personal friend of several MB Hoffman employees since they have now become a Zeigler dealership. I brought my car in for several issues to be r I am a personal friend of several MB Hoffman employees since they have now become a Zeigler dealership. I brought my car in for several issues to be repaired under my Zurich warranty coverage. Robert, my service advisor, was super friendly and helpful. He made sure that Zurich would cover all of my issues. I took a loaner home, and he called me to inform me that a part inside my engine (wrist pins) were defective, and that it would be a very large service and should also be covered by Zurich. They also performed two recalls on my car on top of all of the rest. Robert called me several times throughout the two or two and a half weeks I had the loaner car giving me updates. When I picked the car up, it was just as clean as when I dropped it off, and the many issues I had with the car are now of course fixed! I am not sure who the tech was that worked on my car but he/she did a terrific job. There were a lot of things to fix on the car! Only a very, VERY small fraction of the total cost was not covered by Zurich and had to come out of my pocket. I was never more happy to actually SPEND money considering how much I had saved through my Zurich coverage! Robert was awesome through the whole process. This service dept (and the rest of the dealer) is top notch! (Unlike certain other Chicagoland MB dealers...) More

Arrived on time and advisor was quick to help, was able to get in and out quickly leaving the car for the recall work. Advisor was very helpful he made several calls to keep me up to date car was complete to get in and out quickly leaving the car for the recall work. Advisor was very helpful he made several calls to keep me up to date car was completed and ready for pickup as expected a ride back to the dealer was provided making for an exceptional great experience More

2 Year Service Check The dealership makes it very easy to have service completed. Jason is friendly, keeps me informed of updates, and always has a loaner ready for me. I’ The dealership makes it very easy to have service completed. Jason is friendly, keeps me informed of updates, and always has a loaner ready for me. I’m not sure of her name but the lady that took care of my loaner was also extremely friendly and got me out the door quickly. Thanks! More

Great service. On time. Mr. Price and everyone was very courteous and helpful. Loaner was clean and available. Quick in and out at time of drop up and pick up. courteous and helpful. Loaner was clean and available. Quick in and out at time of drop up and pick up. More

I did service of my MB GLE 350.Robert Fragoso is the I did service of my MB GLE 350. Robert Fragoso is the best!!He really helps me a lot,and solve all my car needs. I did service of my MB GLE 350. Robert Fragoso is the best!!He really helps me a lot,and solve all my car needs. More

Great customer service, provided step by step communication. And was able to assist with all my requests. The job was done and I was welcomed back. communication. And was able to assist with all my requests. The job was done and I was welcomed back. More

Great service, expensive As always Robert was excellent to work with. I understand that maintaining a car is expensive, but it seems every year it costs at least a $1000 to ma As always Robert was excellent to work with. I understand that maintaining a car is expensive, but it seems every year it costs at least a $1000 to maintain More