Mercedes-Benz of Hoffman Estates - Service Center

Efficient service.friendly staff.Addressed all issues.Car was washed.loaner was provided.I will go back again to this dealer in the future.Keep it up guys was washed.loaner was provided.I will go back again to this dealer in the future.Keep it up guys More

Awesome experience I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! More

Best in Class, Robert Fragoso Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Serv Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Service Advisor. Robert should be commended for a job well done. More

It went smoothly and people were good. They met their commitments and serviced the product in the time that they said they would. Good job. commitments and serviced the product in the time that they said they would. Good job. More

Wojchiew Was very nice to work with. Thank you, unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately More

Too long wait for advisorPart prices with labor quoted Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not trustworthy More

Premier service advisor at Zeigler, Wojciech Rogoz thank you! After every service my car comes all washed and vacuumed, reminds me of the day when I bought my car from the showroom. Great help getting me in you! After every service my car comes all washed and vacuumed, reminds me of the day when I bought my car from the showroom. Great help getting me into a loaner as well. Looking forward for the next time. Great team work Mr. Robert Sullivan and thank you for the goodwill offer! More

Best Service Ever! I have owned Mercedes cars since 1982, and dealt with 3 other dealerships during that time. This one is the 4th & the BEST! Kuddos to Carlos, Karen & I have owned Mercedes cars since 1982, and dealt with 3 other dealerships during that time. This one is the 4th & the BEST! Kuddos to Carlos, Karen & Matt! More

Knowledgable, Considerate, Friendly, and Fair I have had only great experiences at this service center. My own representative, Jason Palmer, is always so helpful. He, and the others here, are know I have had only great experiences at this service center. My own representative, Jason Palmer, is always so helpful. He, and the others here, are knowledgeable, considerate and friendly. They have never tried to talk me into services I didn't need, and have always explained those that they recommend. More

Great services. Other than fixing my CEL problem they also provided a thurough inspections and no pressure to sell. My car was fixed in time and ready to go. Thanks, Jason. also provided a thurough inspections and no pressure to sell. My car was fixed in time and ready to go. Thanks, Jason. More