Mercedes-Benz of Hoffman Estates - Service Center

Great dealership! I'm extremely satisfied with the service provided to my car.My service assistant is Josephine and I very much appreciate her competence and care for I'm extremely satisfied with the service provided to my car.My service assistant is Josephine and I very much appreciate her competence and care for my S 580. More

Josie Simpa provided me with the most incredible customer service. I am impressed with her professionalism, expertise, and dedication to me and my car. I am grateful to the entire Mercedes team for going a service. I am impressed with her professionalism, expertise, and dedication to me and my car. I am grateful to the entire Mercedes team for going above and beyond to assist me in getting my car fixed in a timely and efficient manner. They took my car, assessed the situation, brought me to my work, were able to get the parts needed, fixed my car, and sent me on my way without any problems. Their behind the scenes work was seamless and truly made my day easy when it could have been a total disaster. I cannot thank you enough for your kindness and amazing work. I am so relieved that I can count on Josie and the entre Mercedes team to be there to provide top notch service! Thank you! More

Very poor service and unprofessional. 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in con 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in contact with assigned advisor Robert Fragoso. Regret bringing them business. Would NOT recommend. Please be advised. More

Every time we come for service we are greeted in a friendly manner and treated nicer than at other dealerships. Julio Ramirez is a class act. He thoroughly answers any questions we may have and even f friendly manner and treated nicer than at other dealerships. Julio Ramirez is a class act. He thoroughly answers any questions we may have and even follows up with us. This along with our salesperson, Tim McGrath will insure we’re future customers. More

Recent mailer I received from MB of HE says "Your vehicle has a safety recall". After entering my VIN into mbusa.com/en/recall to check I quickly learned it does not. Just a dishonest attempt by this dealer has a safety recall". After entering my VIN into mbusa.com/en/recall to check I quickly learned it does not. Just a dishonest attempt by this dealer to get me and other unsuspecting owners to bring our cars in for service and drum up invoices. To be fair, MB of HE's service team may be great. But this sneaky marketing campaign prevents me from ever using them. I choose "yes" for "would you recommend" only because I had to pick yes or no, and I refuse to ding the entire dealer team for this one transgression. More

Julio Ramirez was outstanding. I was a walk-in customer with a flat tire and Julio & Able made the process extremely easy. I was a walk-in customer with a flat tire and Julio & Able made the process extremely easy. More

Even though this was my jaguar F pace, I needed some very minor Paint work, so I called my Mercedes salesman, Piotr. He worked with my service specialist Jason Palmer. Together they got me in and he got me i minor Paint work, so I called my Mercedes salesman, Piotr. He worked with my service specialist Jason Palmer. Together they got me in and he got me in And got my Jaguar looking show room new in one day. If you’re wondering why I didn’t use the Jaguar dealership next-door, it’s because they couldn’t even give me a courtesy ride home until November. More

I would like to share my excellent experience with Peter Ciesielski. Every time I am in a need of maintenance of any of my vehicles Peter goes above and beyond and treats me very professionally. I am alway Ciesielski. Every time I am in a need of maintenance of any of my vehicles Peter goes above and beyond and treats me very professionally. I am always happy with the prices he provides for any repair of my vehicles. I would like to thank the dealership for having such a wonderful person like Peter and the amazing team of mechanics working there. Stefan Karakashev Livera Delivery Inc. FedEx Ground CSP More

Service was very friendly and helpful. will use again. Wojciech my service advisor took care all paperwork with my extended warranty. Very happy with the service. Wojciech my service advisor took care all paperwork with my extended warranty. Very happy with the service. More