Mercedes-Benz of Hoffman Estates

First class car buying experience This was by far my best car buying experience. From the start David clearly had my best interest in mind and was diligently searching for the vehicle This was by far my best car buying experience. From the start David clearly had my best interest in mind and was diligently searching for the vehicle that would work for me. I wasn't entirely sure what I wanted at the start but David persisted and found my perfect car. A truly fantastic customer focused experience. More

Best experience you can get! Bar none! Dave Snyder and the entire sales team could not have treated me better or helped me any more possible. They made the entire experience smooth and flaw Dave Snyder and the entire sales team could not have treated me better or helped me any more possible. They made the entire experience smooth and flawless. GREAT! Thank you! More

My first brand new car is a Mercedes Benz S550 I transitioned from a used 2012 BMW 750i xdrive to this brand new 2017 Mercedes S550 and boy it blows everything away with its impeccable build qualit I transitioned from a used 2012 BMW 750i xdrive to this brand new 2017 Mercedes S550 and boy it blows everything away with its impeccable build quality, exquisite refinement and fabulous design. I love it's smooth and flowing lines. The comfort is top notch and power delivery is buttery smooth. Cruising on the highway at 60-65mph @1100 rpm in 9th gear, tremendous! that 4.7 l v8 has oodles of power and just a little pressure of your right foot it lurches forward with no hesitation. This car is loaded with so many cutting edge technologies. There is distronic plus which works great on the road (radar and camera guided cruise control) then parktronic which I'm yet to test, so many other nice features as well. I'll probably expand this later but now I have to spend some time on the very nice people I dealt with. David Snyder was the Sales guy who took care of the deal from start to end, a very helpful person with genuine interest to get me the best deal possible. Then there was Bob who was the Sales Manager who helped a lot to achieve the numbers I was comfortable with and also I should mention about the General Manager Mark, helped me as well. The finance manager Kelly was very swift with preparing the documents and wrapping things up. Overall a great experience buying a great car. Looking forward to work with these guys in future. More

Good service and response to questions. Service appointments are always very good. Purchasing a new car did not disappoint either. Very good overall experience. Would purchase another car Service appointments are always very good. Purchasing a new car did not disappoint either. Very good overall experience. Would purchase another car from this dealership and David. More

USED CAR C CLASS 300 4MATIC GOOD SELLER AND COURTEOUS I ENCOUNTERED. THE SALESMAN IS PROMPT ANSWERING MY VOICEMAIL . ALL MY QUESTIONS ARE ANSWERED REGARDING THE CAR THAT I WANT T GOOD SELLER AND COURTEOUS I ENCOUNTERED. THE SALESMAN IS PROMPT ANSWERING MY VOICEMAIL . ALL MY QUESTIONS ARE ANSWERED REGARDING THE CAR THAT I WANT TO BUY. THE MANAGER IS ALSO WILLING TO HELP ON ANY QUESTIONS REGARDING THE PROCESS OF NEGOTIATIONS. NICE DEALER ENVIRONMENT, CLEANLINESS AND GOOD FACILITIES TO SATISFY THE CUSTOMERS IF CAR SERVICE MAINTENANCE IS NEEDED More

Fraudulent Internet Sales Experience Worst car buying experience ever. These guys are dirty. They concealed several defects and flaws. I would avoid purchasing anything over the internet Worst car buying experience ever. These guys are dirty. They concealed several defects and flaws. I would avoid purchasing anything over the internet from this dealership. Shady and deceptive to say the very least. More

Kindest most genuine salesperson ever! We came back to motorwerks to purchase another one after our first transaction went so great two years ago. This time when we came back we dealt with We came back to motorwerks to purchase another one after our first transaction went so great two years ago. This time when we came back we dealt with David Snyder and I jut cannot say enough good things about him! He truly wanted to provide outstanding service and assistance in purchasing a car and did not at anytime put any pressure or use typical sales tactics on us. I felt like I was talking to a long time friend the whole time. He even went above and beyond after the porters misplaced our second pair of keys to the new car and even drive them to our house to deliver them after they were found. Top notch gentleman. The dealerships itself is great too and wants customers to be happy. More

an't explain how great my visit was at MB Hoffman Estates We have been looking for a car for a couple of months. We were unsatisfied with our experiences at previous dealerships we went to in Chicago and the We have been looking for a car for a couple of months. We were unsatisfied with our experiences at previous dealerships we went to in Chicago and the suburbs, we were ready to buy a plane ticket and go out of state to buy a car. I cannot explain in words how happy I am that we found Mercedes Benz of Hoffman Estates. We called in asking to schedule a test drive a c300 we saw online. When we arrived at the dealership Dave Snyder was already waiting for us with all information printed about the car we came to look at. He had the carfax report ready to go, a print out with all the features the car has and the maintenance that was done on the car. He sat down with us went over all the information, answered all our questions and had the car ready for the test drive. When we were ready to buy the car my bank made things tough on us but the problem was immediately taken care of. James Russo the finance manager quickly made sure that we get great financing through Mercedes Benz and went over different additional warranty options for our new car. Overall we are very impressed with the professionalism and we highly recommend Mercedes Benz of Hoffman Estates. Also we wanted to thank Dave, Maciej and James for all the help. More

Impeccable Customer Service! The service here exceeded all my expectations! I was accommodated every step of the way! For starters, I travel with work and was far away from home, The service here exceeded all my expectations! I was accommodated every step of the way! For starters, I travel with work and was far away from home, but had found the car I wanted here! I was promptly picked up at the airport by the staff and made to feel comfortable from start to finish! Secondly, there was one less than satisfactory tire on the car. But, I was given no trouble. And even had both back tires replaced at no additional charge to me! Lastly, the customer service was extremely impressive! Everything went very smoothly from start to finish! I highly recommend Mercedes Benz of Hoffman Estates and without a doubt, plan to use them again in the future! Completely Satisfied Customer!!! More

flawless from the time arrived to the time I left. They were very professional and helpful. Any questions I had they answered. The car was exactly as described to me and when I saw the car it was more They were very professional and helpful. Any questions I had they answered. The car was exactly as described to me and when I saw the car it was more then I had expected. More