Mercedes-Benz of Hoffman Estates

Lack of Customer Service/old school sales tactics Update. Lou just called me... wants me to fix my review. Ok. Well here is more info from Lou. "It's not that easy getting your keys". It was Saturda Update. Lou just called me... wants me to fix my review. Ok. Well here is more info from Lou. "It's not that easy getting your keys". It was Saturday very busy day. I could bring my car back. They sell over 1000 cars a month. Thanks for the info Lou. This does not change the experience. Some should only ask for their keys back once The following email was sent to Mick Austin (Partner CEO) Kelly Rodriguez (finance manager) Margie Gallagher (guest relations) Lou Floros (sales manager) Stephanie Smith (car sales) All employees from Motor Werks Automotive. I understand there are two sides to every story; but, ethics, customer service and empathy, this dealership does not offer. I must be getting old because I believe in taking care of the customer, not closing a deal and a sale for the month. I was offered to bring the car back. Or some car washes from Mick Austin (CEO/Partner) If you choose to shop here, best of luck! Just make sure after your appraisal that you get your keys back...... Here is my email Kelly, I would like to take the time to address the actions and lack of professionalism, with yourself, and manager Lou Floros. I am how appalled how my wife, Jennifer was treated by YOU and the staff at Mercedes Benez of Hoffman Estates. On multiple occasions Jennifer asked for her car keys back, and apologized for wasting everyone’s time, but instead she was given the run around tactic of the typical used car salesmen that everyone has grown to loathe. Instead of respecting her wishes and giving Jennifer her keys back, she was left waiting. Lou gave Jennifer the idea that he was doing us a favor for Aaron Zielinski the GM at Porsche of Monterey California, with whom he has never dealt with. Kelly Rodriguez, claimed she needed 800$ extra to get Jennifer’s loan approved, on top of selling her a 900$ gap insurance policy that is strictly voluntary, did Kelly say that? No, did she say it’s voluntary ? No! could have this saved her the 800$? Yes! On top of all that, Kelly told Jennifer, Bank of American denied Jennifer’s loan, but not to worry, Kelly did her a favor, with a loan and insane interest rate of 9.9%. But in Kelly’s words, “Jennifer just make 5-6 payments then refinance with your credit union”. What a joke. Kelly Rodriguez forgot to tell Jennifer that, in that time Kelly makes all her upfront money for the deal she put together. Kelly I hope you enjoyed this! I have a loan from my credit union, Central Credit union of Orland Park has approved my loan in the payoff amount for the car. Oh and get this, it’s 3.2% for 72 months. Don’t worry Kelly Rodriguez, I will be sharing this on Dealer Rated, Yelp and Facebook! Lucky for you I have a lot of time on my hands. It’s a shame, instead of making a few extras dollars and doing the right thing, you saw a female walk in that was unsure of how to buy a car. Lesson learned on my end. Next time go with my wife, and walk her through the process. Central Credit Union of Orland Park will be mailing a check this week with the full payoff amount. Minus of course the 25$ voluntary fee and the oh so important 900$ GAP insurance. Have a wonderful day finance manager of Hoffman Estates Mercedes Benz Kelly Rodriguez (finance manager) More

Mercedes - Benz of Hoffman Estates Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to frien Overall experience was good ! Special thanks to Tom Herwehe - he was very kind and responsive ! I would definitely recommend this dealership to friends and family . Love my new car ! More

Wonderful customer experience Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would have Greg was polite and great to work with on the purchase of a previously owned vehicle. Though he wasn't able to get us down to the price we would have liked (not his fault) he was very thorough in explaining all possible incentives available. He understood the back and forth dance was unnecessary and we got straight to what we needed to make the deal. We will definitely refer new business to him. More

Terrible Service Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being Recommended multiple expensive unnecessary services. Not trustworthy. The customer service representative (Julio) was not polite and instead of being helpful when asked for clarification, he got aggressive and suggested that I could take my business elsewhere if not satisfied. More

Best Customer Experience Ever! The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car simpl The overall experience was great. David Snyder was the most friendly, patient, and wholesome person I have ever meet. He made purchasing a car simple, and was amazing at answering any and all questions I had. Thank you David for helping me find my dream car! More

Great Experience I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, I ca I worked with David Snyder on a used vehicle, he was very polite and pleasant to work with. While the vehicle wasn't the one I ultimately chose, I can't say enough about the experience at this dealership and working with David. We spent as much time just talking in general as we did about the car, and there was no pressure at any point which was a very welcome change. I'd highly recommend David to anyone looking to work with this dealership. More

Looking for a car. The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleasant The sales person, David Synder, did a wonderful job at explaining everything about the car that I was looking at. He made my experience very pleasant and memorable, to say the least. Never once did I feel pressured by him to buy the car. He allowed me to fully enjoy my test drive and was very respectful. His sales manners were one of the best, if not the best, that I have every experienced. Will definitely come back. Five stars for DAVID SYNDER, you rock!! More

Very Comfortable The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in their sa The sales person David Snyder and the new Car sales Manager Tom were great. Very polite and decent to the customers. We wish them all best in their sales carrier. Thanks guys for making it easier. More

Great experiance Me and my husband are very happy with our purchase. Piotr help us to choose the perfect car. He made this transaction very smooth. He is very knowledg Me and my husband are very happy with our purchase. Piotr help us to choose the perfect car. He made this transaction very smooth. He is very knowledgable and professional. I highly recommend to work with him. The other employees of this dealer are very nice and helpful too. Definitely I will come back for another vehicle. More

Smooth buying experience! It was an awesome buying experience.The moment I walked into the dealership I was greeted by a enthusiastic sales person.Collected the information of It was an awesome buying experience.The moment I walked into the dealership I was greeted by a enthusiastic sales person.Collected the information of what I was looking for and few minutes after I was in the driver seat of a GLE 350 for a test drive.Very knowledgeable of his car.He seems to enjoy and love accomodating possible buyers.Showed me all the options that is important to me and not pushing for the ones that I don't need.Incentives,discount in pricing,financing was very straight forward..They listened very well to the customer and highly motivated to meet your request.Pleasant people to deal with. More