Mercedes-Benz of Hoffman Estates

Buying A Metris - Long Distance My experience with Mercedes-Benz of Hoffman Estates was long distance having discovered the Metris I wanted to purchase while searching the Internet. My experience with Mercedes-Benz of Hoffman Estates was long distance having discovered the Metris I wanted to purchase while searching the Internet. Buying and negotiating for a vehicle online is uniquely different than the in-person experience. However, working with Carlos and Kevin and getting to a fair price and trade-in value went well. Carlos is very genuine in his personality, and Kevin is so friendly and easy to talk with. Nasir showed me aspects of the Metris I was not familiar with. After delivery, I discovered there were a couple missing items that were resolved by Kevin. Eugene took care of the paperwork and is also very genuine in his personality. Being in Michigan there were some aspects of the process that took longer than I expected. But in the end, everything was resolved. The Metris was pre-owned but in excellent condition. Extremely happy with the Metris! Thank You! More

Non-existent customer service Unfortunately I made a “mistake” and purchased E-class from this dealership. I think “yugo” dealership offers better customer service than Hoffman Est Unfortunately I made a “mistake” and purchased E-class from this dealership. I think “yugo” dealership offers better customer service than Hoffman Estates Mercedes. You call them, leave messages and never hear back, you ask a question of a business manger to explain extended coverage insurance and you feel like you just asked her to explain rocket science; they promise to take care of maintenance issue, only to find out they blow you off. Don’t waist your time with this place. All they are interested in is grabbing your cash and don’t expect customer service. More

New Car It has been great working with Carlos. Very easy to work with purchased 4 cars from him. Its been great experience, he takes amazing care of us and we It has been great working with Carlos. Very easy to work with purchased 4 cars from him. Its been great experience, he takes amazing care of us and we fallow him where he goes. Helpfull, understanding and patient. Thank you Carlos. More

Great Experience I ordered a custom build for a C300 and although it took sometime to arrive at the dealership my sales rep Piotr kept me informed every step of the wa I ordered a custom build for a C300 and although it took sometime to arrive at the dealership my sales rep Piotr kept me informed every step of the way working diligently to find a slot in the production order system. Overall a great experience! More

Raul Valle made my buying experience a pleasure. He was very informative and patient with me. I will highly recommend him to friends and family. I will definite made my buying experience a pleasure. He was very informative and patient with me. I will highly recommend him to friends and family. I will definitely use his services again in the future. More

Excellent We had a great experience. Carlos was very helpful. Quick and professional. I felt like family by the end of the process. I would recommend Carlos to We had a great experience. Carlos was very helpful. Quick and professional. I felt like family by the end of the process. I would recommend Carlos to anyone who is looking for a new vehicle. More

new glc Carlos and Bertin have been extremely helpful when buying a new car. They went through all the details and answered all our questions. They followed u Carlos and Bertin have been extremely helpful when buying a new car. They went through all the details and answered all our questions. They followed up with us even after the purchase to make sure everything is going well. Thank you for helping us. More

Exquisite Experience I had a fantastic time buying my Mercedes here. Raul, the sales associate, was very helpful and took me out for a test drive to check other vehicles. I had a fantastic time buying my Mercedes here. Raul, the sales associate, was very helpful and took me out for a test drive to check other vehicles. While I was unsure which model would best serve my lifestyle, Raul was very helpful in showing all the pros in each model and answering all my questions. Thanks, Raul! More

Loyalty Rewarded This was our 2nd and 3rd Mercedes that we purchased from Mercedes-Benz of Hoffman Estates. Piotr took wonderful care of us and followed up after the This was our 2nd and 3rd Mercedes that we purchased from Mercedes-Benz of Hoffman Estates. Piotr took wonderful care of us and followed up after the sale to ensure our expectations were exceeded. We will definitely buy again here. More

Friendly Staff My fiancé and I are from out of state, but Bertin and rest of the staff did a great job making sure the purchase went smoothly. They were friendly fro My fiancé and I are from out of state, but Bertin and rest of the staff did a great job making sure the purchase went smoothly. They were friendly from the start, the vehicle was spotless upon arrival. The dealership was under construction at the time of our visit, but from our observation the staff continued to handle business undeterred and with class. We enjoyed our visit and would consider purchasing from them in the future. More