Mercedes-Benz of Hoffman Estates

Great experience Great experience. My rep Piotr was great. He was very knowledgeable and understanding . Overall great service . Will refer people to this dealer for s Great experience. My rep Piotr was great. He was very knowledgeable and understanding . Overall great service . Will refer people to this dealer for sure without hesitation. More

Phenomenal Service! Piotr is a stand up guy! Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great things to say about Mercedes-Benz of Hoffman Estates and the staff they have! Will be buying from them again in the near future. Thank you guys!! More

Piotr S. saved the deal! After several calls about a specific car for my son and speaking with 3 sales people, Piotr Siemieniuk was most helpful to answer all my questions. He After several calls about a specific car for my son and speaking with 3 sales people, Piotr Siemieniuk was most helpful to answer all my questions. He resolved my concerns and was knowledgeable, honest, and friendly. We actually completed 95% of the deal by phone and text within a short time. And to go way beyond assisting me, Piotr delivered the car to my home in the city's west loop that evening. That's service for sure. Thanks, Piotr. Well done. More

Great experience I was reading the previous review and I could not believe we were at the same dealership. Our experience was more than positive. My husband bought a M I was reading the previous review and I could not believe we were at the same dealership. Our experience was more than positive. My husband bought a Mercedes GL 550 which was used. Two days after the purchase there were a few issues that were appearing on the boards and my husband contacted Stephanie right away. She immediately set up an appointment to see what could be done. They took the car in service and I was given a loaners car for the time frame the car was at the dealership. The car was fully inspected again and they fixed all the issues and even checked for more. We did not pay any extra money for ANYTHING! I was offered a new 2018 Mercedes GLE as a loaners car without any warnings or anything. Also the tech adviser, Wojciech was great. So overall our experience was wonderful! And I am happy with my birthday present! More

Great long distance and in person! Ronnie, our salesperson, is one of our new favorite people! We had been searching for a 4x4 Sprinter for a camper conversion for almost a year, and we Ronnie, our salesperson, is one of our new favorite people! We had been searching for a 4x4 Sprinter for a camper conversion for almost a year, and we finally found the one. We live in Oregon, so the first part of the process was done over the phone/email. Ronnie and his colleagues were incredibly responsive, checked in with us often, and made us very comfortable flying out to Chicagoland knowing it wouldn’t be a wasted trip. When we arrived, we had a car waiting for us at the airport. When we got to the dealership, everything was taken care of for us—Ronnie even took our van to the police station for the VIN inspection our home state requires. Jose Gomez, our finance person, was wonderful as well. We talked extra warranties and protection-he is a good salesperson, but very polite and not pushy about anything. We enjoyed chatting with everyone during the whole process, and left so very pleased! Before we left, we got a quick tour of our new van - Jose Garcia was a pleasure, and gave us just enough information (we think he could tell we were itching to get in and drive!) 2000 miles later, we are back on the west coast and enthusiastically planning our RV conversion. We would very much recommend doing business with MB of Hoffman Estates—no pushy sales people, no surprises, and generally no shenanigans. We got what we wanted, and were very well taken care of in the process. Thank you!!! Bryan & Sarah More

Peter and Matt made the deal possible Excellent experience, this is my third car from same dealership. I scheduled a service of my E class and ended up buying GLS 450. Hatts of to sales Re Excellent experience, this is my third car from same dealership. I scheduled a service of my E class and ended up buying GLS 450. Hatts of to sales Rep PETER who continuously followed up with me politely and that really got the deal done. Also thanks to Matt Service rep who helped to get loaner GLS same morning so I can feel how the car is and I bought one late evening same day. Thanks a lot PETER AND MATT Last two cars were bought when Dan La Font was finance guy and he was so much humble. I suggest to follow what he did for finance department to retain customers. Overall excellent excellent experience as always. And certainly will be back for S-Class in near future More

courtesy and professionalism i have over 20 years experience in customer service and a lifetime of receiving it. I was thoroughly impressed with the service i received at Hoffman i have over 20 years experience in customer service and a lifetime of receiving it. I was thoroughly impressed with the service i received at Hoffman Estates Mercedes-Benz. Thank you. Piotr was very patient and helpful. He surprised me with his willingness to go out of his way to make the car buying experience comfortable for me. He was very patient as I needed extra time to here the results on the damage to my car, effecting my buying decision. I also got help from Tim, who was also very helpful. I had a number of car dealers on my list to visit, but made sure I visited MB first and I was not disappointed. I am very excited about the car I purchased! Thank you again, John Wallner More

Loved the experiense They didnt bother taking all the cars out so i could test drive They helped me pick the right one Best service ever had Thank you They didnt bother taking all the cars out so i could test drive They helped me pick the right one Best service ever had Thank you More

Pro and helpful. Great experience very efficient process. Kelly Rodriguez was excellent explaining finance options. Raul was excellent showing us cars and going over f Great experience very efficient process. Kelly Rodriguez was excellent explaining finance options. Raul was excellent showing us cars and going over features. Highly recommend store More

Horrible experience This dealership was horrible they used bate and switch on me. I came in they gave me a lease price then when I came back they couldn’t figure out how This dealership was horrible they used bate and switch on me. I came in they gave me a lease price then when I came back they couldn’t figure out how they gave me “such a low price”... they kept me waiting an hour while trying to get to that price even though I have paperwork they gave me. Then they tried to get me into a different car and an hour and a half hater they told me the car I came in for was sold. The manager was shady and it’s just not the way you conduct business especially at Are Mercedes Benz More