Mercedes-Benz of Hoffman Estates

Great Sales Assistance I went to the dealership to test drive a couple different models as we started our car search. We were greeted by David Bennett. He was helpful in di I went to the dealership to test drive a couple different models as we started our car search. We were greeted by David Bennett. He was helpful in directing us to the make and model vehicle that would match our needs. He is very knowledgeable, patient and a good communicator. Ultimately, we purchased a car from their other location in Barrington where David connected us with Brian Guzy, Stuart Nelson and Raul Tomsa. Everyone we met was a pleasure to work with and made the process very smooth and easy. I would definitely recommend this dealership and David to friends. More

Great buying experience Nina did a great job jumping at the chance to assist me with my vehicle purchase! She contacted me after hours which works well with my schedule and w Nina did a great job jumping at the chance to assist me with my vehicle purchase! She contacted me after hours which works well with my schedule and was willing to give me up front pricing feedback. I felt very comfortable with her service and the sale managers service. Smart and professional. More

Mercedes Benz Hoffman Estates 1st Class When my previous 2007 CL 550 was totaled in a wreck. I wasted no time in the pursuit of my next dream car 2015 Mercedes S550 coupe Edition 1 might I a When my previous 2007 CL 550 was totaled in a wreck. I wasted no time in the pursuit of my next dream car 2015 Mercedes S550 coupe Edition 1 might I add. I searched online high & low for the right car, coupled with the right price, I found the perfect combination at non other than at Mercedes Benz of Hoffman Estates, There was one problem I was out of state, I had never purchased a car I hadn't seen in person. My salesman Piotr Siemieniuk, put my fears at ease sent me a video i was SOLD with very 1st class professional service from the the very first email down to the last detail, then I met Kelly over the phone she was an instant hit, I could tell she knew her stuff & that she had cultivated relationships with lenders to shop for the best rate. Some transactions can be very one sided not with Kelly she kept me engaged and abreast the entire process, she sent my contract via FedEX. Only thing left was to arrange the logistics of picking up my baby, I opted to fly out and drive back since it was only 5 hours, gave us some much needed alone time to get acquainted. When i arrived at the airport Hoffman Estates arranged travel to dealership i was greeted by Juan the porter he was very nice and friendly. Upon arriving at the dealership everyone treated me like family and were genuinely happy for me. I was given Jose as my product specialist to go over the vehicle he was very knowledgeable about the car & helped me navigate my way through the technology packed S class. I will cherish my experience with this dealer for the rest of my life. I give all 5 stars. Great Job!!!! More

Mercedes - Benz of Hoffman Estates has my back I purchased a vehicle from MotorWerks Mercedes - Benz, and this experience has truly made me feel like i am part of their dealership family. When you I purchased a vehicle from MotorWerks Mercedes - Benz, and this experience has truly made me feel like i am part of their dealership family. When you decide to make your purchase here, no detail will be left out, and if it is, they will make it right. The Operations Manager Rich Altenhoff and Commercial Manager Kevin Schroeder went to work for me after the sale, and they have secured my life long vehicle purchases as a result of having my back. Thanks Guys, see you again very soon! More

2016 MB GLA45 AMG As I am outside State customer had no time to fly to the dealership to look at the car I had to rely on the Salesman experience and honesty to buy thi As I am outside State customer had no time to fly to the dealership to look at the car I had to rely on the Salesman experience and honesty to buy this car. He was able to provide me with additional pictures and videos for the car. Called me with extra information that I have asked and helped with transportation of the car to my State. He went above and beyond to close the sale. More

Everything and More!! Going into my meeting with Nina I was a little stressed because I wasn’t sure I’d find something I was in love with. She took the time to consider eve Going into my meeting with Nina I was a little stressed because I wasn’t sure I’d find something I was in love with. She took the time to consider everything I wanted in a car and what my budget was. She worked with us and made sure I loved it. After being unsure on a couple of cars they found one that was perfect! Nina showed me, my now new 2015 GLA! It was everything and more. They made sure I knew how to work everything and I was comfortable in my new purchase. I would definitely recommend putting your trust in Mercedes-Benz of Hoffman Estates with your new car. More

Absolutely an amazing experience Walked into the dealership to look at four 2016 E350. Piotr was able to narrow down to one car. Overall experience has been wonderful. I will retu Walked into the dealership to look at four 2016 E350. Piotr was able to narrow down to one car. Overall experience has been wonderful. I will return. More

Pre-owned, Out-of-State Purchase We contacted Mercedes Benz of Hoffman Estates in our search for a certified pre-owned GLS550. Ms. Stephanie Smith immediately contacted us and provid We contacted Mercedes Benz of Hoffman Estates in our search for a certified pre-owned GLS550. Ms. Stephanie Smith immediately contacted us and provided options for the potential purchase. My wife and I drove six hours last Saturday, January 5 to test drive a vehicle and meet Ms. Smith. The 2017 GLS550 was as advertised and Ms. Smith was an outstanding sales representative and customer advocate. While we didn’t reach a negotiated agreement, we appreciated the professionalism and transparency exhibited by Ms. Smith and the pre-owned sales manager, Mr. Frank Paganis. Ms. Smith reached out to us this past week, and we were able to reach an agreement and take delivery of the GLS550 yesterday, January 11. Ms. Smith, Mr. Paganis, the finance director, Mr. Jose Gomez, and the product sales specialist, Mr. Jose Garcia, exemplify the best in dealership excellence, and we would give Mercedes Benz of Hoffman Estates our highest recommendation for any automotive needs. More

Excellent, from start to finish... And then after! It has been a long time since I went into a car dealership. Who wants to bicker with the proverbial car salesman/woman! But Mercedes-Benz of Hoffman E It has been a long time since I went into a car dealership. Who wants to bicker with the proverbial car salesman/woman! But Mercedes-Benz of Hoffman Estates was a pleasant surprise. They made it easy from my first interaction to my last, and then some. From the first email response at 8am to the last email response at 9pm. My salesperson, Nina never stopped working. In fact, she came in early on the date of pick-up, just to get my car ready, cleaned and detailed, on top of a gracious, full tank of gas!! Unexpected and memorable. Mercedes-Benz of Hoffman Estates made it easy for me to trade in my old car for a new one. In fact, it was a pleasant experience to spend the morning at the dealership. Nina and her team of qualified experts explained every option on my new CLS. The Hoffman team gave me a lesson on all the new hi-tech aspects of the car and set my preferences and phone up for me, prior to signing on the dotted line. Overall, buying a car at Mercedes-Benz of Hoffman Estates was truly a pleasant experience – Stop in for yourself and find out! More

Piotr Siemieniuk is your guy. Friendly, awesome customer service skills and takes his job seriously. It was a pleasure buying a Sprinter with Him. Considering that i w is your guy. Friendly, awesome customer service skills and takes his job seriously. It was a pleasure buying a Sprinter with Him. Considering that i was out of State and i needed to travel for Seattle to Chicago. Then take the vehicle back. Everything went smooth. Would definitely recommend and buy again. More