Mercedes-Benz of Hoffman Estates

No Commitment to Product Sold Purchased an expensive vehicle and the following day I contacted the dealer to share a concern about antifreeze leak. The salesperson took no respons Purchased an expensive vehicle and the following day I contacted the dealer to share a concern about antifreeze leak. The salesperson took no responsibility even though it was under wanrranty. About 4 days later needed to add more antifreeze and I email salesperson and they were not responsive. The car started given me problems and several months later I visited the dealer to find resolution. It was the worse experience for a customer as they did nothing to help. They asked me to see other dealers with my car giving me problems and unsafe to drive. They offered no solutions and low ball me with a trade offer. I left and did business on another dealer with a very different approach relative to service. They called me to say “find a quote and we may participate in fixing it”. Please note “we may participate”. All I asked was for them to inspect the car and work something out relative to the issue but they refused to help. I lost money in the ordeal. I buy a lot of cars and I do not recommend this dealer to anyone. The staff if not responsive and worse of all they are not honest about their product. In addition, they take no responsibility for their actions. More

Poor followup. I knew going in that my deal would be difficult to do given the negative equity I have in my current car even thought I have excellent credit. I was I knew going in that my deal would be difficult to do given the negative equity I have in my current car even thought I have excellent credit. I was looking at both Merecedes and Infiniti of Hoffman Estates. After a couple of calls and texts, the sales person basically ghosted me. I am a big boy and am well aware that my situation may not have been the best, but a little follow up just to say sorry but I checked all avenues and there is nothing we can do at this time would have been sufficient or xxxx even lie to me and say you check everything. What has happened now is that when I am ready to trade, and it will be into an Infiniti or Mercedes, I will look at other dealerships. More

Good experience Would recommend this dealership to others; Piotr did a great job working with me to find the car I wanted, and I'm looking forward to having Bob take Would recommend this dealership to others; Piotr did a great job working with me to find the car I wanted, and I'm looking forward to having Bob take care of my car through a long life of Mercedes ownership. More

Used car purchase This dealership was very clean with a calm environment. Dimitri was very easy to work with. He was knowledgeable on all the features of our car and w This dealership was very clean with a calm environment. Dimitri was very easy to work with. He was knowledgeable on all the features of our car and with the comparisons to others. His patience with us and commitment to our satisfaction was superb. We appreciate all the help with finding our car! More

Very happy with my experience The staff were all very friendly. Piotr was great to work with. Their showroom is a nice comfortable environment. The process moved along more quickly The staff were all very friendly. Piotr was great to work with. Their showroom is a nice comfortable environment. The process moved along more quickly than other buying experiences I've had, without any tension or games. I'd definitely buy from them again. More

Pleasant purchase Nina was fantastic. She made the process of buying the car very pleasant. Would definitely use Nina and Mercedes-Benz of Hoffman Estates in the future Nina was fantastic. She made the process of buying the car very pleasant. Would definitely use Nina and Mercedes-Benz of Hoffman Estates in the future. More

Purchase of GL550 Piotr and Frank made this out of state purchase the best I’ve ever experienced. From the phone calls, their attention to detail in getting this used c Piotr and Frank made this out of state purchase the best I’ve ever experienced. From the phone calls, their attention to detail in getting this used car to look brand new, the pick up at the airport, the exceptional walk through and test drive, the ride back to the airport and scheduling the auto transport back to Colorado. This was 2nd to none the best car buying experience I’ve ever had. Thanks Piotr and staff. More

Done Deal, Great Experience! We had been watching the used car market for an used Infiniti QX80 for about a month when a vehicle matching our needs showed up at Mercedes-Benz of H We had been watching the used car market for an used Infiniti QX80 for about a month when a vehicle matching our needs showed up at Mercedes-Benz of Hoffman Estates. The only problem was that we live 3 hours away and out of state. We gave it much consideration and were able to make a weeknight appointment with John Phelan, our Client Advisor, to see and drive the vehicle. John was very courteous and professional and was certainly not pushy or in your face. John was pleasant to work with and we were able to negotiate and even better price than what was advertised. The entire process only took about 2 hours and by 8:30pm were pulling out of the lot with our QX80. The car is immaculate and gorgeous, my wife absolutely loves it! Thank you, John. Wishing you all the best! More

Great experience! Nina was a great! There were moment where we were very impatient but she handled every tough situation, during the process, with grace and efficiency. Nina was a great! There were moment where we were very impatient but she handled every tough situation, during the process, with grace and efficiency. When we are in the market for a new car again, we will definitely return to motorwerks and Nina. Overall great experience! More

My car purchase this week Peter and Tom were great this week. Accommodating beyond belief. This is my 7th car from this dealership and I am a loyal customer forever. Peter and Tom were great this week. Accommodating beyond belief. This is my 7th car from this dealership and I am a loyal customer forever. More