Mercedes-Benz of Hoffman Estates

Great experience Scott was great and it was a nice buying experience. I would recommend Motorwerks to everyone!!! Scott made it so easy. I wish all car buying experi Scott was great and it was a nice buying experience. I would recommend Motorwerks to everyone!!! Scott made it so easy. I wish all car buying experiences could be like this. More

Pleasant experience Great experience from the comprehensive information packet sent pre-sale to the perfectly detailed vehicle at delivery. Nina went out of her way to ma Great experience from the comprehensive information packet sent pre-sale to the perfectly detailed vehicle at delivery. Nina went out of her way to make sure everything was perfect, including coming in on her day off. More

Customer service that’s truly second to none!! I have been buying cars from the Motor Werks group for the last 3 decades. They make the car buying experience a pleasant one. Their customer service I have been buying cars from the Motor Werks group for the last 3 decades. They make the car buying experience a pleasant one. Their customer service is absolutely out of this world. They have set the standards so high that made it impossible for other dealers to compete. I am very happy with my car buying experience and I looking forward To buying more cars in the near future More

Two Thumbs Up! Purchasing a used car can be stressful experience....factor in that the purchase is from an unknown dealership 902 miles from my Connecticut home, fro Purchasing a used car can be stressful experience....factor in that the purchase is from an unknown dealership 902 miles from my Connecticut home, from an unknown sales adviser, and the used car is an expensive CPO SL-Class Mercedes-Benz and the experience becomes that much more foreboding...such a deal doesn’t just require honesty and integrity; it demands it and Nina Gewargis and the entire staff at Motor Werks flagship Mercedes-Benz of Hoffman Estates went above and beyond the call of duty to actualize a website offering into my driveway reality...I don’t own the words or the space to accurately and precisely capture my appreciation for the patience and professionalism demonstrated by all from our initial contact to the arrival of the enclosed transport less than two weeks later...Nina was too conservative in her up close and personal assessment of the SL as it was far far better than the 90% number that she placed on the Black over Designo Porcelain...there is absolutely a zero margin for error when closely scrutinizing this color combination and with the lone exception of 2-3 pin head stone chips and one under front bumper spot of bumper rash, the SL arrived looking showroom new and my incredible detailed who is even more OCD than I am already did a paint correction and the car came out so perfect that I had it PPF wrapped before having a ceramic coating applied...I could not be happier with my purchase and give Nina and the good people of Mercedes-Benz of Hoffman Estates an Auto Werks my absolute highest recommendation....thanks for listening and happy driving....zoom zoom..... More

Great Experience! I have purchased many cars but this was my first experience without my husband. Gabe set me at ease and made the buying experience a breeze! I have purchased many cars but this was my first experience without my husband. Gabe set me at ease and made the buying experience a breeze! More

AWESOME!!! Nina Gewargis, Tom Herwehe, Jose Gomez 3rd Benz from MW Hoffman Estates...love it! Great experience all the way through! Ask for Nina...price with Tom...finance with Jose! Thank you! 3rd Benz from MW Hoffman Estates...love it! Great experience all the way through! Ask for Nina...price with Tom...finance with Jose! Thank you! More

Excellent! She was excellent! Best I have ever worked with up until now. Would highly recommend her to anyone! Will come back here again to buy a car! She was excellent! Best I have ever worked with up until now. Would highly recommend her to anyone! Will come back here again to buy a car! More

Excellent experience overall. I am very happy to have contacted Mercedes-Benz of Hoffman Estate and in particular Mr. Piotr Siemieniuk. He offered me a deal at the very beginning t I am very happy to have contacted Mercedes-Benz of Hoffman Estate and in particular Mr. Piotr Siemieniuk. He offered me a deal at the very beginning that was unbeatable by other dealers. He was very honest, direct and informative. Mercedes Benz should be very happy to have a sales rep like Mr. Siemieniuk. I am sure his record of sales speaks for itself. The entire experience of leasing at the dealership was very pleasant and enjoyable. In fact, on our way home in the new car, my wife said she felt as if she was on vacation in some resort. This is really true. So, if an occasion comes to recommend a dealership, it will most definitely by M-B of Hoffman Estates and Mr. Siemieniuk. More

Great experience! The sales consultant, James Ramirez, helped us find the right car. We went through many cars with different options. He was very patient and knowledg The sales consultant, James Ramirez, helped us find the right car. We went through many cars with different options. He was very patient and knowledgeable and professional. We gave James five stars. Jose Garcia helped us set up our account, provided technical support by going through all the features. Great experience with that dealership! More

Overall experience and service is not good Hi, I purchased new car by Mid March 2019. Part of the deal, there were additional accessories agreed by dealership. Those accessories were not av Hi, I purchased new car by Mid March 2019. Part of the deal, there were additional accessories agreed by dealership. Those accessories were not available at that time and dealership promised to get the same on priority and install. No update received from dealership for 3 to 4 weeks. I have visited dealership and they promise to check and update next day, but again no response from them for another 1 week. I again visited dealership to enquire about the same and had multiple phone call. After 2 weeks of followup, I was informed most of the accessories are ready except one which will take another 10 days :-(. This is very strange and disappointing. I discovered technical issues in Media equipment of my car. Mobile apps connected to Car media gets paused automatically at random. There were multiple leading apps e.g. WhatsApp, Utube, leading news channel apps and not working well. Apparently never had such issue with my old car. Same was shown today to the product manager at dealership today. He did some checks and discovered the issue does exist and validated the same by connecting different types of mobile phones to my car. Another small thing which is not expected from high end car brands like Mercedez. I bought original Mercedez Benz mobile charger for car. When you fit that into charging slot, storage cover does not get closed as length of charger longer than needed and act as obstacles. I was not expecting such issues in new Mercedez Benz :-( which is expected to have extremely high quality standard. This is already informed to dealership, but based on experience so far i am not sure how these issues will be addressed.......I need to wait and watch for next few days. I will have to right a review OR email to Mercedez Benz head office for sure expressing my dissatisfaction about the product issues discovered and overall experience i had so far. Regards Avinash Nimje More