Mercedes-Benz of Hoffman Estates

Seamless and great! Robert Fragoso has always been great in customer service for the past few years I have taken my car for service. I hope it continues to be that way. Robert Fragoso has always been great in customer service for the past few years I have taken my car for service. I hope it continues to be that way. More

Hoffman Estates Mercedes Benz promises exceptional customer I have always been pleased with my car service and customer service. I have been a customer for more than 10 years and have always had an exceptional I have always been pleased with my car service and customer service. I have been a customer for more than 10 years and have always had an exceptional experience. Jason Palmer is awesome. More

Expedited Service Brought my vehicle in for a warranty repair. I informed Julio the Service Writer that my schedule changed and I needed to be out ASAP. He spoke to the Brought my vehicle in for a warranty repair. I informed Julio the Service Writer that my schedule changed and I needed to be out ASAP. He spoke to the floor Supervisor, and the entire time from check in to check out was under 1 hour. Great Team Work! More

Friendly. Welcoming He was well prepared and easy to talk to not pushy or dismissive of what was important to me appreciate his time and effort to make it quick and easy He was well prepared and easy to talk to not pushy or dismissive of what was important to me appreciate his time and effort to make it quick and easy More

Kim Cotter pulled out all the stops. Impressed! Pros: -Kim Cotter. She was very knowledgeable and made sure that all parts of the transaction went smooth. She helped me ensure the car was fairly pr Pros: -Kim Cotter. She was very knowledgeable and made sure that all parts of the transaction went smooth. She helped me ensure the car was fairly priced, get car insurance, work through registration, and all the other paperwork. I would recommend working with her. She has been in car business for a long time and it shows, she knows her stuff and gets it done. -The Mercedes experts were also very helpful running through all the features. -As expected all the cars were clean and well detailed. Cons: -LOTS of paperwork and hoops to go thru for out of state buyers -Had an exchange with Manager over price. He took a no way stance. I was disappointed due to the principle of the inflexibility with customer. Left a sour taste in my mouth. EVERYTHING in life in negotiable, especially if it means creating a long lasting relationship! It's a Mercedes dealer, everything is nice and taken care of and blah blah. I love my car and I love how helpful Kim has been pre, during, and post purchase. I recommend them if you work with Kim. She has my loyalty, but the dealer as a whole missed a chance to win a life long customer. More

Painless It was a very low pressure relaxed environment. I was able to get inside the vehicle i found on their website almost immediately without the typical i It was a very low pressure relaxed environment. I was able to get inside the vehicle i found on their website almost immediately without the typical information gathering session i'm used to. The few questions/concerns about the vehicle i had in terms of options were addressed in a promised follow up the next day. After my return trip we were able to make a deal. I never felt pressured to buy at any point which made the experience pleasurable for me. Happy i bought from Piotr and Kevin. More

Best sales person and best dealership My experience at Mercedes benz of Hoffman Estates was outstanding. Ronnie brazier was extremely helpful and committed throughout the entire process of My experience at Mercedes benz of Hoffman Estates was outstanding. Ronnie brazier was extremely helpful and committed throughout the entire process of buying a car. I’ll definitely go back there next time. Thank you Very much Ronnie! You’re the Best! More

Great value and experience Nina at Hoffman Estates Mercades Benz was great to work with. She was able to get me the car we wanted with all the features. She was provided a fair Nina at Hoffman Estates Mercades Benz was great to work with. She was able to get me the car we wanted with all the features. She was provided a fair price and Jose was educated on all the features of the car. Everyone was helpful. Overall great experience and will recommend others to purchase their car from them. More

They basically gave me a lemon car . I brought a Audi Q7 2 015 on Dec 15 th of 2018 and after one month all the front end lights went bad and after two months battery also went bad .Now my mechanic find out th 015 on Dec 15 th of 2018 and after one month all the front end lights went bad and after two months battery also went bad .Now my mechanic find out they bypass the brake pad sensor. Put electric tape around the sensor wire and bypass it. Spend already couple of thousand dollars already.I don't recommend anybody going to Motor weeks dealerships. More

Not in a Prius Anymore I'd been driving a Prius around for the last 7 years, because it worked... and then didn't. In need of a new car I shopped around and decided on an S I'd been driving a Prius around for the last 7 years, because it worked... and then didn't. In need of a new car I shopped around and decided on an S-Class. Like a rags-to-riches story, but not really. It's "just" a car. What is rags-to-riches is this dealership. All the other dealerships are rags compared with this one. From my first interaction through the last, I felt a sense of care and attention one gets through family. Gabe Estrada guided me through picking a car. I actually picked one, and then after filling out all the paperwork, decided on another. I recommend that you be sure the first time, but at least you know these guys have some patience to speak of, unlike other dealerships. Tom Herwehe and Thomas May made sure everything was going well for me throughout the process. Down-to-earth guys with a lot of experience at smiling and shaking hands. Jose Gomez worked magic for me in terms of getting financing done. Although I'm told he no longer works there, I'm sure Ms. Rodriguez is cut from the same fabric and will go above and beyond to get things done. Ammar Khan - not your typical GM. Typically, the GM only gets involved when there is a problem. The same happened here, so maybe a little typical. But what isn't, is that he got involved and got his hands dirty. I won't go into details, but to suffice it to say, MB Financial was not fun to deal with. Instead of being the wizard behind the curtain, he transparently did what he could. What he could, worked. Last but not least Nasir Hussain stayed late, showing me all the different features of the car - each more impressive than the previous. He was like a professor with a curriculum. The things he showed me first were prerequisites for the next features. All told, it was a good class, Professor Nassir. It wasn't an easy process. You can imagine Mercedes Financial being weary about someone who was driving a Prius and then going with a flagship six figure vehicle. Although I felt like I was applying for a mortgage, I understand the need for the process. It was a process that was thorough and detailed. A process that is evident throughout the Mercedes brand and its cars. A process that Hoffman Estates Mercedes delivers - thorough and detailed. You'll get treated like family, but feel like royalty. Thanks to all those aforementioned. Chris K. **I normally take the dealership decal off, but I'll leave this one on. MW - the same name value as the make of the car. More