Mercedes-Benz of Hoffman Estates

Amazing dealership experience! Mercedes of Hoffman Estates is truly outstanding! I’ve bought 30+ cars in my life – I must say that the Mercedes Hoffman Estates experience is one of Mercedes of Hoffman Estates is truly outstanding! I’ve bought 30+ cars in my life – I must say that the Mercedes Hoffman Estates experience is one of the best! A few days before my purchase (when I was deciding between several cars in Chicagoland), I reached out to Tom May, the General Sales Manager. Tom spent nearly an hour on the phone answering my questions. Such a time investment by the GSM was exceptional and sent a strong signal which essentially sealed the deal for me. I then began the 8-hour drive to the dealership. At the dealership Nina (my salesperson), Tom, Jose Garcia (product specialist) and the other staff members were warm, knowledgeable, professional, and incredibly customer focused. I also noticed that everyone around the dealership hustles to get the job done. Finally, the car is great! The GLE CPO was delivered in outstanding condition. More

Fry Purchase Piotr was a competent and courteous salesman who made the buying experience simple, straightforward and satisfying. Would definitely recommend the sal Piotr was a competent and courteous salesman who made the buying experience simple, straightforward and satisfying. Would definitely recommend the sales group from salesman to tech advisor. More

Great service I was very very happy after my appointment. They did an excellent job solving couple of problems with my car GLE 350. Thank you very very much. I was very very happy after my appointment. They did an excellent job solving couple of problems with my car GLE 350. Thank you very very much. More

Outstanding dealership and service department This dealership is outstanding! Very friendly and helpful employees who have knowledge and have the time to hear you out. Highly recommend this locati This dealership is outstanding! Very friendly and helpful employees who have knowledge and have the time to hear you out. Highly recommend this location for car shopping or service to your vehicle. More

Service Good service courteous friendly attentiveness pick up and delivery was easy showed up at the time promised delivered a clean car explaineefy the serv Good service courteous friendly attentiveness pick up and delivery was easy showed up at the time promised delivered a clean car explaineefy the services performed More

Smooth Process Gabe was great to work with! No pressure to buy, but did keep the communications open and very clear. He was able to get all my questions answered qui Gabe was great to work with! No pressure to buy, but did keep the communications open and very clear. He was able to get all my questions answered quickly. More

Worst buying experience ever Gabe our sales representative was wonderful and offered us outstanding service. The rest of the Sales process was miserable. We made arrangements on W Gabe our sales representative was wonderful and offered us outstanding service. The rest of the Sales process was miserable. We made arrangements on Wednesday to drive up Saturday to look at the car. Imagine my surprise when I get an email Friday at 5:37 pm that they WILL NOT take my check because I live in Iowa but they will accept cashiers checks, or bank wires. After several phone calls expressing my dissatisfaction with their communication skills we still decide to Hoffman Estates to view the car. We negotiate a deal on the vehicle, we tell them we’ll go get a bank cashiers check and finish the transaction. These unprofessional people tell us they can’t accept certified bank cashiers check from out of state. We explained that the bank is in Elgin, Illinois ( 20 minutes away ). We’re then told they would not accept payment that way either. The only way was to finance the car through them or wire transfer funds. We drove home. Monday morning 9 AM I wired the funds to their bank. I sent them copies of the transfer documents & account numbers called and confirmed this was what the needed. I called Tuesday morning to confirm that I was coming to get the car and was told all was good. When I arrived I immediately was given some run around about there being problems with their bank in Texas not releasing the funds to them. I replied that that was not my problem but it was theirs, but it still took another 2 hours to resolve. More

Low pressure, low stress experience Very much enjoyed working with Gabe. He was very proactive and attentive. Also appreciated their flexibility in working through timing of buying my G Very much enjoyed working with Gabe. He was very proactive and attentive. Also appreciated their flexibility in working through timing of buying my GLE. In the end the experience was stress free and efficient. More

Great Service I got scheduled right away, all my issues were fixed, they worked with me for an off hours pickup and best of all they found a way to warrentee all th I got scheduled right away, all my issues were fixed, they worked with me for an off hours pickup and best of all they found a way to warrentee all the repairs. 200% satisfied!!! More

Always go the extra mile for you I cannot say enough good things about this dealership Mercedes Hoffman. Every time I have gone there for service they make sure that everything is fi I cannot say enough good things about this dealership Mercedes Hoffman. Every time I have gone there for service they make sure that everything is five stars before I leave. They offer a very fair pricing and absolutely amazing service. My car is always washed and detailed inside free of charge. All the service and sales are so friendly and easy to talk with. Everything is always completed with five star service and a five star attitude! More