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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,152 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,152 reviews
March 09, 2020
I had such a wonderful experience. Both Nina and Vlad were great. I highly recommend this dealership to anyone. They made the whole process easy and I will definitely be back for any future cars! were great. I highly recommend this dealership to anyone. They made the whole process easy and I will definitely be back for any future cars! More
by Popara
March 03, 2020
Honestly with the whole process of the purchase of the Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Mana Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Manager that was arrogant and rude, whom made me feel like he doesn’t want me to make a purchase. I was called in to come sign the document for the car and I went to the manager whom helped me with a friendly smile. Asked to take a look at the car again, he looked straight at my eyes and told me someone is interested in the car and test driving it but it turned out Nona walked up to me and told me the car is on the lot and no one was looking at it. Now as for the Finance Dept that was handling my whole process acted like I’m wasting her time and rushing me to sign my documents. I will not mention anyone’s name but I do want to mention two wonderful staff that had my experience much better, Nina and Charlie. I’ve purchased my first Mercedes at this same location and came back to purchase with them. 2nd time was the most horrible experiences and it was my thought it will be the last time I purchase from this dealership. However, I had Nina, whom had been professional, nice, helpful and friendly to me. With the outcome of all, Charlie had made a better solution for all the worst to best. Now, I feel I can go back and be confident that the dealership will be there for me. Thank you Nina for making the whole situation better! You’ve earned my 5 stars rating. More
by amandaschee
February 29, 2020
I have leased 2 cars from Piotr. Piotr was very proactive and pressure free. He listened to what I wanted (price) and found a perfect vehicle at great value. He was extremely knowledgable in providing compar and pressure free. He listened to what I wanted (price) and found a perfect vehicle at great value. He was extremely knowledgable in providing comparison between my old and new car. An exceptional experience. More
by Anna
February 25, 2020
Mercedes of Hoffman Estates is excellent but nothing is more superb then the service I received from Piotr S. Amazing, fair, and surreal. Thank you Piotr more superb then the service I received from Piotr S. Amazing, fair, and surreal. Thank you Piotr More
by Albert S.
Employees Worked With
Piotr Siemieniuk, Piotr Siemieniuk , Kelly Rodriguez
February 02, 2020
POOR. The sunroof in the car continues to flow after washing the car. On January 28, the car was taken out of the car service, where annual car and oil chan The sunroof in the car continues to flow after washing the car. On January 28, the car was taken out of the car service, where annual car and oil changes were carried out. Today, 02/02/2020, we were returning home with a small child, and the rear left wheel fell off on the road! (SOS , Case No. 1418552). The right did not succeed, but also poorly fixed! Well, we didn’t drive on the highway .... the daughter was only very scared. Tomorrow we will contact the service again ...(service adv. Jason Palmer) More
by LADYWEST
Employees Worked With
Jason Palmer
January 10, 2020
Professional and helpful ,took time and explained everything I wanted to know,...if I call them they call me back and help me in a professional way. everything I wanted to know,...if I call them they call me back and help me in a professional way. More
by Dany
Employees Worked With
Stephanie
January 07, 2020
Great service! Piotr Siemieniuk was great, very knowledgeable and good to work with - we knew exactly what car we wanted and were in and out in about 2 hours. Piotr Siemieniuk was great, very knowledgeable and good to work with - we knew exactly what car we wanted and were in and out in about 2 hours. More
by steveh
Employees Worked With
Piotr Siemieniuk
December 31, 2019
Piotr is great Piotr was very responsive to messages and very personable. He made me feel comfortable throughout the transaction and responded expeditiously to my ve Piotr was very responsive to messages and very personable. He made me feel comfortable throughout the transaction and responded expeditiously to my very picky questions even at the busiest time of the year. More
by Jonathan
Employees Worked With
Piotr Siemieniuk
December 28, 2019
Good friendly low pressure service!!! Finance manager Ryan was very helpful! Peter our sales associate was very knowledgeable and kind and courteous!!! Overall great experience!! Ryan was very helpful! Peter our sales associate was very knowledgeable and kind and courteous!!! Overall great experience!! More
by Goldencm
Employees Worked With
Peter
December 09, 2019
Seamless & Knowledgeable The team was knowledgeable and very easy to work with. The selection of cars on the lot provided ample selection. I would definitely consider purcha The team was knowledgeable and very easy to work with. The selection of cars on the lot provided ample selection. I would definitely consider purchasing another car from the dealership. More
by donald.harer1
Employees Worked With
Piotr Siemieniuk
