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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,156 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,156 reviews
May 04, 2020
Excellent service professional stuff always on time thank you so much Jason For your help you do Goes wonderful job thank you so much it’s good to have you guys in the area there’s always the best service pe you so much Jason For your help you do Goes wonderful job thank you so much it’s good to have you guys in the area there’s always the best service perfect More
by MARCY9725
Verified CustomerEmployees Worked With
Jason Palmer
May 04, 2020
Quick and prompt closing of the deal. Friendly and helpful staff who made the process seemless. The process was handled quick smoothly remotely. Definitely recommend them. helpful staff who made the process seemless. The process was handled quick smoothly remotely. Definitely recommend them. More
by CYRUSBILLIMORIA
May 04, 2020
bored and not helping employee dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. Th dropping of my 2018 C300 for the B service was quick and easy. I called ahead of my appointment to make sure a loaner car will be ready and it was. The technician explained all the services required by MB and asked me if I would like to add anything to it. There was no pressure to get any additional service done and all was offered to me with the pricing up front -very unusual for a car dealership. A+ for the check in technician. However returning the loaner car and picking up my car on Saturday 5/2 was ... nicely saying very unprofessional not MB , not even Yugo service level. After drove into the service line I left they key from the loaner on the dashboard and since there was only one tech checking in another customer I took my paperwork and came in to the loaner vehicle office located at the service line bay...I should'n. There was a young lady sitting behind her desk with her computer turned off and way too busy texting on her cell phone. No good morning, no how are you, no nothing, not even looked at me. So I explained to her I would like to return the loaner and get my car back. Without stopping texting or even looking at me, she said "see cashier". Sorry lady I came to you office ans asked b/c I do not know your dealership procedures Went to see a cashier just to find out I need to be checked out from the loaner. Went back and same texting person told me "don't worry about it". Went back to cashier, paid over $800 dollars and was told my car will be ready for me in a minute. It was. Actually in about 3 minutes. While waiting for my car and standing next to the loaner office this young lady was still busy texting. Not only she didn't care she is behind a windows and customers can see her , but she won't put her phone down even when a customer is approaching her directly looking for help. My recommendation as a business owner. Please provide an additional training to her. Ask her to keep her computer screens on all the time while at work. Even if she is not busy. If texting at least do it under the desk not on the desk and when customer is standing next to her office or approaching her with a questions at least put the phone down and make an eye contact. Thank you More
by PAUL
Employees Worked With
May 04, 2020
Mercedes-Benz of Hoffman Estates was a great experience. I had gone to another Mercedes dealership in the west suburbs and was very disappointed. I called Hoffman Estates and got a vehicle over the phone an I had gone to another Mercedes dealership in the west suburbs and was very disappointed. I called Hoffman Estates and got a vehicle over the phone and went to pick it up all together in less than eight hours. Very impressed with all their employees staff and service. I would highly recommend them. Mercedes-Benz of Hoffman Estates was a great experience. I had gone to another Mercedes dealership in the west suburbs and was very disappointed. I called Hoffman Estates and got a vehicle over the phone and went to pick it up all together in less than eight hours. Very impressed with all their employees staff and service. I would highly recommend them More
by PSELVAG
May 04, 2020
Nina made everything fast and easy, car is perfect and exactly as it was advertised. Finance manager also made sure to get me into best extended warranty , thank you again for great experience and an awes exactly as it was advertised. Finance manager also made sure to get me into best extended warranty , thank you again for great experience and an awesome car More
by RKCARGOLLC
May 01, 2020
Easy, Respectful, Accommodating, Great Report, Great Value. This was our third vehicle purchase from this dealership, and we were fortunate enough to work with some of the same people each time. We got a great This was our third vehicle purchase from this dealership, and we were fortunate enough to work with some of the same people each time. We got a great deal on the new vehicle, everyone we worked with were awesome (Gabe, Mike Perez, Nicole, Tom, Charlie and Jose), and we were able to do everything over the phone. It helped that my wife and I had previously test driven our model of choice prior to Covid19. I visited the dealership once (wearing my mask and social distancing) to look at two vehicles we had picked out online. With that we made our choice. Mike delivered the new vehicle along with paperwork to sign, and when that was concluded he drove away with our old vehicle. Jose familiarized us with the new vehicle over the phone as well. Finally, with factory and dealer incentives, and some flexibility, we were able to upgrade to a more desirable model. Thanks everyone! More
by d4james
Employees Worked With
Other Employees :
Mike Perez, Nicole Vaccarino, Both 5 STARS, Gabe Estrada, Charlie Trauscht
May 01, 2020
Nail in Tire Everything went well, until I looked at my tire it has a nail or screw in it, if the tire got rotated the person should have seen the nail and fix it. Everything went well, until I looked at my tire it has a nail or screw in it, if the tire got rotated the person should have seen the nail and fix it. More
by GERENA
Employees Worked With
I don't know the name
May 01, 2020
Just what I expected! Amid the Coronovirus-19 shutdown, Mercedes-Benz of Hoffman Estates provided the same friendly, excellent, timely service I have come to expect. Nice Amid the Coronovirus-19 shutdown, Mercedes-Benz of Hoffman Estates provided the same friendly, excellent, timely service I have come to expect. Nice loaner and no hassle in and out. Thank you! More
by RGFLYER1
Employees Worked With
Matthew Price
April 29, 2020
Excellent Customer Service Piotr accommodated every request and went above and beyond to ensure I was satisfied with every aspect of my GLE. His responses back to me were very Piotr accommodated every request and went above and beyond to ensure I was satisfied with every aspect of my GLE. His responses back to me were very quick, even sending messages on a day when I know he was not working. He was very thorough in looking at all possible solutions to meet my needs, and in the end I had the exact car that felt like it was meant to be mine. More
by S & K Grewal
Employees Worked With
Piotr Siemieniuk
April 29, 2020
It was nice and clean and all the staff were very friendly. Everything was in good shape and everything was very neat. All in all it was nice. friendly. Everything was in good shape and everything was very neat. All in all it was nice. More
by SARAHVIOLIN12
