Mercedes-Benz of Hoffman Estates

Service Review The representative that took my service appointment was very nice (forgot the name). I realized that I have a conflict on that day so I left a message The representative that took my service appointment was very nice (forgot the name). I realized that I have a conflict on that day so I left a message for the service representative to call me back. Early next day a representative called me back and I was re-scheduled without any problem. The person I talked to was very nice and cordial. For the service, I have a very good experience as well. Great people. More

Always great service when I drop my vehicle off here! Everyone cares about you and is so helpful and understanding! No other place like it! Everyone cares about you and is so helpful and understanding! No other place like it! More

Very Professional and Helpful! Payton and team were very flexible and cooperative in working with us to find a deal that suited our needs. We ended up buying a car! A nice, no pre Payton and team were very flexible and cooperative in working with us to find a deal that suited our needs. We ended up buying a car! A nice, no pressure experience with a clearly caring staff. Would definitely recommend! More

Best deal Great people. They made everything so easy. They also had the best deal, I shopped around, and went back to them. If they keep offering deals like Great people. They made everything so easy. They also had the best deal, I shopped around, and went back to them. If they keep offering deals like this, I will never go anywhere else. More

Bill Ohara, Matt McGinn and Nina all provided a great,easy buying experience. Already working on other purchases and looking forward to doing more business with real professionals. great,easy buying experience. Already working on other purchases and looking forward to doing more business with real professionals. More

Service Review It is always a good experience to work with Service Manager Mr. Robert Fragoso since he delivers on promises regarding on - time completion and satis It is always a good experience to work with Service Manager Mr. Robert Fragoso since he delivers on promises regarding on - time completion and satisfaction of work performed on my car. More

The people were wonderful. The service was fine. The snacks and coffee selections were lovely. The television was not functioning during my three hour wait. snacks and coffee selections were lovely. The television was not functioning during my three hour wait. More

1-1/2 hr wait for a tech to check software... watches for 20 min with no one touching the car. Had Appt too. Way too long of a wait. 20 min with no one touching the car. Had Appt too. Way too long of a wait. More

Excellent service person, complicated list of items 2013 C300, 72,000 miles. Picked up and delivered car right on time, clean and wiped down for Covid 19 problem. Did 3 recalls as agreed. Conducted a B 2013 C300, 72,000 miles. Picked up and delivered car right on time, clean and wiped down for Covid 19 problem. Did 3 recalls as agreed. Conducted a B service, and because of low miles since last B service, saved some costs where appropriate and appreciated. Only issues are costs and confusing list of items discussed (Due to long checklist of passed, warning, and failed items. They are thorough and reputable. For most important services where Mercedes expertise is needed, I recommend them. More

Transmission fluid change service Thank you for very a nice service provided by Mr. Omar Contreras. Hi is the right man in the right place. Best Regards Mr. Omar Thank you for very a nice service provided by Mr. Omar Contreras. Hi is the right man in the right place. Best Regards Mr. Omar More