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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,158 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,158 reviews
June 26, 2020
Awesome experience I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! More
by Consta1
Verified CustomerEmployees Worked With
June 26, 2020
Best in Class, Robert Fragoso Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Serv Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Service Advisor. Robert should be commended for a job well done. More
by TF
Employees Worked With
June 26, 2020
It went smoothly and people were good. They met their commitments and serviced the product in the time that they said they would. Good job. commitments and serviced the product in the time that they said they would. Good job. More
by TGEBHARDT4
Employees Worked With
June 26, 2020
Wojchiew Was very nice to work with. Thank you, unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately More
by WIKA729784
Employees Worked With
June 26, 2020
Too long wait for advisorPart prices with labor quoted Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not trustworthy More
by ASH.SAJJAD
June 26, 2020
Premier service advisor at Zeigler, Wojciech Rogoz thank you! After every service my car comes all washed and vacuumed, reminds me of the day when I bought my car from the showroom. Great help getting me in you! After every service my car comes all washed and vacuumed, reminds me of the day when I bought my car from the showroom. Great help getting me into a loaner as well. Looking forward for the next time. Great team work Mr. Robert Sullivan and thank you for the goodwill offer! More
by EVTIMOV111
Employees Worked With
Other Employees :
Emily Garcia, Matthew Price
June 25, 2020
Love this dealership. Starts with sales always respectful and timely and knowledgeable. Service team is great same thing. Finance group does great work as well. I think I am on 6 or 7 straight cars and timely and knowledgeable. Service team is great same thing. Finance group does great work as well. I think I am on 6 or 7 straight cars More
by Nickfotos
Employees Worked With
Piotr Siemieniuk
June 25, 2020
Best Service Ever! I have owned Mercedes cars since 1982, and dealt with 3 other dealerships during that time. This one is the 4th & the BEST! Kuddos to Carlos, Karen & I have owned Mercedes cars since 1982, and dealt with 3 other dealerships during that time. This one is the 4th & the BEST! Kuddos to Carlos, Karen & Matt! More
by ESTEINBERG0
Employees Worked With
Karen, Matt, Carlos
June 25, 2020
Knowledgable, Considerate, Friendly, and Fair I have had only great experiences at this service center. My own representative, Jason Palmer, is always so helpful. He, and the others here, are know I have had only great experiences at this service center. My own representative, Jason Palmer, is always so helpful. He, and the others here, are knowledgeable, considerate and friendly. They have never tried to talk me into services I didn't need, and have always explained those that they recommend. More
by MMiller
Employees Worked With
Jason Palmer
June 25, 2020
Great services. Other than fixing my CEL problem they also provided a thurough inspections and no pressure to sell. My car was fixed in time and ready to go. Thanks, Jason. also provided a thurough inspections and no pressure to sell. My car was fixed in time and ready to go. Thanks, Jason. More
by BOBZCHEN
Employees Worked With
Jason Palmer
