Mercedes-Benz of Hoffman Estates

Friendly and best customer servces Staff are very friendly, good customer service, especially Stephanie Smith, she was very supportive, good personality; she makes sure I am happy with Staff are very friendly, good customer service, especially Stephanie Smith, she was very supportive, good personality; she makes sure I am happy with my choice. More

Amazing all-round experience with dealer, Extremely happy!! I just had a dream of having a Mercedes, and i started searching for some good vehicles. During my search, i found this dealership and i was introd I just had a dream of having a Mercedes, and i started searching for some good vehicles. During my search, i found this dealership and i was introduced to Piotr Siemieniuk. I just told my basic needs and thats all!! Starting from explaining features of the vehicle, until purchasing process, i was assisted by him, and it helped me to finalize my decision, and went ahead with the purchase. During this, i was in need of financial assistance, and that process also well managed by the dealership and all the corresponding team. I am happy that, within few days, all the process completed, and believe me, i did not even visited the dealership location. All the process was hassle free, and including my signature process. Its all well managed and all the team, particularly, Piotr Siemieniuk was amazing, reactive and always approachable. Also, for explaining all the financing process, Michael Spooner took my application and he assisted until the approval process gets completed, and experience with Michael was also amazing. Overall, i am very happy with the dealership, and their team, and fully satisfied with their services. Thanks Piotr and Michael for all your support during this process and making this happen. More

Good experience. We’re helpful and understanding during the pandemic which is nice given masks making things harder. Were willing to negotiate to a reasonable price for all parties. the pandemic which is nice given masks making things harder. Were willing to negotiate to a reasonable price for all parties. More

It was great working with Matt. He was accommodating and provided quick and easy communication about my vehicle. Having a loaner available ASAP is very important. Would recommend this dealership. provided quick and easy communication about my vehicle. Having a loaner available ASAP is very important. Would recommend this dealership. More

Awesome people, great attitudes, it was good being there, I feel like they go out of your way to make your experience the best it can be. I feel like they go out of your way to make your experience the best it can be. More

A0 Service and wheel repair I have been bringing my 2014 C350 Coupe to MB of Hoffman Estates for service since I purchased it. Jason Palmer has been my guy when I drop off my ve I have been bringing my 2014 C350 Coupe to MB of Hoffman Estates for service since I purchased it. Jason Palmer has been my guy when I drop off my vehicle. He always goes over the service and costs associated. As soon as I agree to the repairs he gets me in a loaner and gets me on my way. I really appreciate I can text, email, or call with any inquiries. This makes my life a lot easier. I feel like the MB team takes my personal time into consideration when attending to my servicing needs. That being said, my only concern is repair costs. I understand I purchased a Mercedes Benz but I am also a Lexus owner and do not recall paying as much as I have for maintenance on the MB vehicle. More

Always great service. They make themselves available for any questions and update status regularly. Pick up and drop off service is always timely and friendly. Car is clean and sanitized when dropped off. any questions and update status regularly. Pick up and drop off service is always timely and friendly. Car is clean and sanitized when dropped off. More

Peter, your service advisor, handled my issues in a very timely, courteous, and professional manner. He kept me updated, offered to provide a service loaner, and represents the Ziegler Automotive Group exce timely, courteous, and professional manner. He kept me updated, offered to provide a service loaner, and represents the Ziegler Automotive Group exceptionally well. Please make sure he gets a healthy pay raise when you review his performance! More

Jason was able to send a shuttle to pick up our family while waiting for the tow truck. He quickly got them in a loaner and on the road while the car was being brought in. He had it diagnosed the next day while waiting for the tow truck. He quickly got them in a loaner and on the road while the car was being brought in. He had it diagnosed the next day and fixed the next. Definitely the service I have come to expect from Mercedes. More

Jason Palmer was the service advisor who helped me, and as usual, he did an excellent job. We had a minor glitch in the detailing of my car, and he got me an S-class loaner, and had the detail re-done. No as usual, he did an excellent job. We had a minor glitch in the detailing of my car, and he got me an S-class loaner, and had the detail re-done. No one could ask for better service! More