Mercedes-Benz of Hoffman Estates

Haven visited 3 other MB dealers, I purchased my ML350 at Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very patient and exceptionally knowledgable in mercedes-benz vehicles. As a first time owner of ML350, Kevin took his time to show and demonstrate the functionality of every accessory items in the vehicle. I had questions about P1, & P2 packages in Mercedes vehicles; other delearships I went to could not tell me their differences, but Kevin Smurlo showed and demonstrated the differences to my satisfaction. More

John Karoumi did what he said he would and followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the af followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the after sale service and confidence in knowing that they will make things right if needed is worth it. More

Purchased 2nd car from great guys at MB HE last week and it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by everybody, help moving stuff between cars and just the right amount of support and info on all the new electronics in the car, awesome! When I needed service on the first car, Scott Feinglass actually made the process pleasurable, a big part of the reason I went back again. Not your standard car dealership crew, I highly recommended you see Mark Malartsik if you're looking for a new or used car! More

We drove from Wisconsin to this dealership to purchase a hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to work with, a very pleasant experience all around. Peter was also very accomodating and professional in facilitating our purchase. Everyone we encountered was pleasant. Our few concerns were addressed appropriately and without hesitation. Kevin followed-up more than once within 2 weeks since our visit to ensure we were happy with our purchase. The dealer website is great. We highly recommend this dealership, it's well worth the drive. More

Working with Mark to buy my 2010 new E-350 4matic was a great experience. Mark was very patient and guided/educated me thru the long 4 months sales cycle to my final choice. He was pleasant to deal with an great experience. Mark was very patient and guided/educated me thru the long 4 months sales cycle to my final choice. He was pleasant to deal with and he adapted to my style of communication (emails and text messages) to effectively communicate with me as needed. Overall a great experience. Mark is a true asset to your dealership. Ashish Mehrotra More

After forty-five plus years of buying autos I have finally found a dealership that has made buying a used auto a pleasant experience. Everyone has been so helful the only thing they could possibly do finally found a dealership that has made buying a used auto a pleasant experience. Everyone has been so helful the only thing they could possibly do to improve my purchase would be to have given me the car. More

A week ago marks my 2nd car from Motor Werks; a 2010 E 350. I was set to keep my 2007 BMW until I test drove the 350 which fit my budget & I liked it's new look & the softer ride. My 3 years of Motor Werk 350. I was set to keep my 2007 BMW until I test drove the 350 which fit my budget & I liked it's new look & the softer ride. My 3 years of Motor Werks service department visits have been exceptional, including one visit on a Saturday with no appointment to repair damage I did to the underbody shroud; which was done while I waited. Mark kept in touch for the last 3 years & I didn't shop other dealers at all. No pressure, just freindly service from sales, dealer management, & also the car wash attendents, who I visit every few days. Mark was sensitive to what I wanted to spend & got me there. I've only driven 700 miles & haven't figured out how to use all the features, but I enjoy the car & working with Mark and his team has been a pleasure. More

My family and I have dealt with this dealership since its inception for new car purchases, leases and service. It is amazing that throughout all that time, there has never arisen one area that needs improve inception for new car purchases, leases and service. It is amazing that throughout all that time, there has never arisen one area that needs improvement. No matter who you deal with, you are treated as if you are their only customer, and everyone gives you the impression that they can't do enough for you fast enough. It's unheard of, especially in this day and age, to have such a tremendous relationship with such caring professionals. Anyone who knows me knows of my admiration of this store, and I only wish I could refer even more people to them than I do. Their facilities are modern, sparkling and immaculate. Space does not permit me to list even just some of the plethora of pleasant experiences I've had. It can be truly said Mercedes-Benz of Hoffman Estates has written the book and set the bar on what every auto dealership in the US should strive to become. More

This is the third Mercedes that we have purchased from Mercedes Benz of Hoffman Estates in the last three years. We have a S500, CLK convertable and now a ML 350 4matic. Mark Malartsik worked with us on Mercedes Benz of Hoffman Estates in the last three years. We have a S500, CLK convertable and now a ML 350 4matic. Mark Malartsik worked with us on the two recent purchases. He is very professional and knowledgeable of the Mercedes line. Mark is also quite patient and very responsive...he listens and then makes suggestions. Great person to buy a car from. I would HIGHLY recommend this dealership and Mark Malartsik. The service person that we work with at this dealership is Jason Erhart. Jason is great! he is knowledgeable and easy to work with. He strives to make sure any service issues are handled correctly and timely the first time. dp More

I bought a used 2007 S65 from this dealer in August 2009. It was one of the best buying experiences of my life. The whole process was handled in a very professional and friendly manner. John Karoumi (sale It was one of the best buying experiences of my life. The whole process was handled in a very professional and friendly manner. John Karoumi (sales manager) was very personable and professional. Mark Malartsik (sales person) was very knowledgeable about the entire vehicle and especially the "command system". The service person I use is Jason Ehert. He is always helpful, friendly and above all, responsive. Definitely a great place to consider for your next purchase. More