Mercedes-Benz of Hoffman Estates

Exceptional service was provided. My husband and I went in to look at leasing a new car. From the beginning our sales person listened to everything we wanted in the car and assisted us in finding exactly w in to look at leasing a new car. From the beginning our sales person listened to everything we wanted in the car and assisted us in finding exactly what we wanted. Every question about the car or similar cars in the class, he could answer. No one at the dealership pressured us to make an immediate decision. My husband and I continued to look around at other similar dealerships and returned back to this one as it stood out by far. The car offered the most features for the cost. Overall the cost was very competitive. My husband and I were very pleased with the experience from beginning to end and will continue to do business here. More

personalized service without pressure to buy, my wife even enjoyed being at the dealership and she typically hates car dealers. comfortable and convenient service departme even enjoyed being at the dealership and she typically hates car dealers. comfortable and convenient service department with people double checking and following up on every detail. More

I just picked up my 2011 E63 from MB of Hoffman Estates which I had special ordered after a 3 month wait. I worked with Mark Malartsik on the purchase. Overall, I had a great buying experience. Mark was which I had special ordered after a 3 month wait. I worked with Mark Malartsik on the purchase. Overall, I had a great buying experience. Mark was very easy to work with - I did not feel pressured at all. At the same time, he was very knowledgeable and was able to answer all of my questions about the car I was ordering and he understood the market dynamics well to help us arrive at a fair deal. He was also very good at keeping me updated throughout the long 3 month wait to get the car. My good experience extends to my dealings with the Sales Manager, John, and the Finance Manager, Peter, as neither I nor my wife ever felt pressured to buy anything we didn't want or need or ever felt uncomfortable through the whole process. When I am ready to buy again, I will definitely look to Mark . . . More

When my wife and I found the Mercedes we liked in inventory, I e-mailed the dealer for a price with my ML350 trade in. Kevin wrote back with a number contingent on the condition of my car. He was ext inventory, I e-mailed the dealer for a price with my ML350 trade in. Kevin wrote back with a number contingent on the condition of my car. He was extremley efficient and knowledgeable about the GLK 350, which I bought from him. We are very happy with the new Mercedes and dealership, as long as I can call Kevin, when I find another gadget that I don't know how to operate. Thank you, Kevin! Tom and Sandy Prasil More

Great service!!! I've been a loyal Mercedes customer for many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great servi many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great service to their clients. My service advisor, Dean, is very professional and very friendly. More

Searching for very specific features in a gently-used, MB Certified 2007 E350 4Matic led me to the Internet and Mercedes-Benz of Hoffman Estates. Being in Salt Lake City, I was uncertain about making a long Certified 2007 E350 4Matic led me to the Internet and Mercedes-Benz of Hoffman Estates. Being in Salt Lake City, I was uncertain about making a long distance purchase. After an initial inquiry, Matt McGinn called to learn about my interests and requirements. He soon recommended a vehicle that was in stock. I viewed pictures and received a virtual tour explaining the condition of the vehicle. Matt was always patient and supportive throughout the process, answered all my questions and was amazingly non-aggressive. I soon felt very comfortable with Matt and confident to move forward. Matt assisted with every aspect of the process, including securing professional transport out west. The vehicle was detailed prior to delivery, and arrived exactly as described – at a great price. With this level of professionalism and expertise, I would not hesitate to purchase again from Matt and Mercedes-Benz of Hoffman Estates. More

Haven visited 3 other MB dealers, I purchased my ML350 at Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very patient and exceptionally knowledgable in mercedes-benz vehicles. As a first time owner of ML350, Kevin took his time to show and demonstrate the functionality of every accessory items in the vehicle. I had questions about P1, & P2 packages in Mercedes vehicles; other delearships I went to could not tell me their differences, but Kevin Smurlo showed and demonstrated the differences to my satisfaction. More

John Karoumi did what he said he would and followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the af followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the after sale service and confidence in knowing that they will make things right if needed is worth it. More

Purchased 2nd car from great guys at MB HE last week and it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by everybody, help moving stuff between cars and just the right amount of support and info on all the new electronics in the car, awesome! When I needed service on the first car, Scott Feinglass actually made the process pleasurable, a big part of the reason I went back again. Not your standard car dealership crew, I highly recommended you see Mark Malartsik if you're looking for a new or used car! More

We drove from Wisconsin to this dealership to purchase a hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to work with, a very pleasant experience all around. Peter was also very accomodating and professional in facilitating our purchase. Everyone we encountered was pleasant. Our few concerns were addressed appropriately and without hesitation. Kevin followed-up more than once within 2 weeks since our visit to ensure we were happy with our purchase. The dealer website is great. We highly recommend this dealership, it's well worth the drive. More