Mercedes-Benz of Hoffman Estates

I was very impressed with how quickly Michael came to help us. Our usual experience was nothing like we received at Hoffman Estates. I felt Michael did every thing he could to answer all of our concern help us. Our usual experience was nothing like we received at Hoffman Estates. I felt Michael did every thing he could to answer all of our concerns. I was really impressed when he talked my wife into a black car when she has told me for the last 30 years that she would NEVER drive a black car. (Michael I have a couple of more things I would like you to talk to my wife about) C.J. Gantz More

I enjoyed my experience with both MB of Hoffman Estates as well as Tom. I have already recommended both to friends and co-workers the next time they are in the market for a new MB. as well as Tom. I have already recommended both to friends and co-workers the next time they are in the market for a new MB. More

We were very particular in what we wanted and Tom came through for us.He was very knowledgeable, courteous and polite. A nearby dealership had a very similiar vehicle, but we liked Tom so much that our de through for us.He was very knowledgeable, courteous and polite. A nearby dealership had a very similiar vehicle, but we liked Tom so much that our decision was to purchase through Tom. Tom is such a pleasure to work with that our next vehicle purchase will be with Tom. More

Best new car purchase experience ever. Very responsive and knowledgeable sales rep (Jeff Lambert). Good vehicle selection and attractive pricing. Efficient and hassle free transaction with no high pressur and knowledgeable sales rep (Jeff Lambert). Good vehicle selection and attractive pricing. Efficient and hassle free transaction with no high pressure tactics. Impressive and pristine facilities. I wish all my car purchases had been this enjoyable. More

This gays are perfect ,specially Eugene very nice and friendly man .My first Mercedes from them and I think not the last one , thank you . friendly man .My first Mercedes from them and I think not the last one , thank you . More

I was in search of a Pre-Owned Dodge Nitro. I saw one listed on cars.com on Sunday 2/27. Although the dearlership was closed I contacted them to express my interest in the vehicle. To my surprise early M listed on cars.com on Sunday 2/27. Although the dearlership was closed I contacted them to express my interest in the vehicle. To my surprise early Monday morning about 8:45am, I received a call from one of the sales associates in regards to my inquiry. Shortly after my first phone call I recieved a call from Kevin Schroeder and discussed with him my interest in the Dodge Nitro. After providing Kevin with the information needed to present for the loan, Kevin provided me with frequent updates about the process all over the phone. This is great customer service since the car buying experience can be very lenghty. As the end of business day was closing, Kevin suggested I come in and take a look at the car and go over some final details on the sale. Once we arrived at Hoffman Estates Mercedes, we were greated by Kevin and other staff members with a smile, hand shake and a friendly "Is there something I can get for you". I was very impressed with the manor in how the associates at Hoffman Estates Mercedes Benz treated their customers. After we were approved for the car Kevin made sure that all of our questions were answered and he has even followed up with me just about everyday since I've purchased my car. Over all I am very pleased with the level of professionalism that was displayed with everyone at Hoffman Estates Mercedes-Benz and would recommend them to my family and friends. More

Buying a car sight unseen from a dealer several states away can be a daunting experience. I found myself in this situatio when my Mercedes Benz was totalled after an auto accident and had to replace it w away can be a daunting experience. I found myself in this situatio when my Mercedes Benz was totalled after an auto accident and had to replace it with another car. I found the Mercedes I liked through the internet and called Mark at MB Hoffman Estates to discuss. From the very beginning he was extremely friendly and helpful. He put my anxiety at ease by explaining the finer point of purchasing a CPO Mercedes and by giving me information on the particular car that interested me. He went as far as sending me a video of the car in adddition to the many pictures that were posted on their website. When it came to purchase, Mark was very prompt with the paperwork and secured shipping and transportation for my car to be sent to my home. Overall, I could not have asked for a better car buying experience. Thank you Mark, and thank you MB Hoffman Estates. You are a pleasure to work with! More

Based on my experience with Kevin's level of service and dedication, I will only be recommending my friends and family to him from now on! The C300 I purchased from Mercedes-Benz Hoffman Estates runs lik dedication, I will only be recommending my friends and family to him from now on! The C300 I purchased from Mercedes-Benz Hoffman Estates runs like a dream and I am so happy. Kevin helped me achieve my goal of owning a Mercedes-Benz before the end of the year. For this, I can't thank him enough. Other Mercedes-Benz dealerships claimed to me that they have great customer service, but Kevin and his team behind Mercedes-Benz of Hoffman Estates walked the walk! More

Every person who was involved in our purchase was professional and facilitated a comfortable experience! From the moment that we first walked in the front door to the the moment we made our purchase professional and facilitated a comfortable experience! From the moment that we first walked in the front door to the the moment we made our purchase and drove our vehicle home, we were confident that the entire team had only our best interests in mind! Thank you! More

This was by far the most pleasant car buying experience I have ever had.Several months ago I visited the dealership and was interested in a CPO E Class.I explained to Kevin Schroeder what I was looking for a have ever had.Several months ago I visited the dealership and was interested in a CPO E Class.I explained to Kevin Schroeder what I was looking for and that I wouldn't be buying a car for a few months.He took me on a test drive and explained the car to me in great detail.Kevin checked in from time to time keeping me up to date on his inventory and answering any questions I had.Recently I found the perfect 2008 E class for me.I contacted Kevin and he sent me a video of the car.He knew my requirements and assured me this was the car for me.I went to the dealership and he was correct.I would recommend him highly.Peter(sales manager) and the entire staff were great to work with. tom kemperas More