Mercedes-Benz of Hoffman Estates

I purchased ML350 last year and as a condition of the purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring i purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring it back later. I took it back after month or so on Dec 2011. Then again they did not fix it. I reported back again saying it was not fixed. They claimed that they replaced with a different bumper. But the problem remain. When I reported they asked me to bring it again. Since I am 30 miles away did not get time to drive many times, the sales person who sold us said bring it in next time when I need servicing. This year I took ti for oil change and reported the problem again. They said they will look at it but did not do anything. I reported again and they said they will take the car again and address it. But after taking the car now they say the bumper needs to be fixed that will cost me $875/- The whole experience is pretty bad and I had to drive my car 4 times for this issue that is like 4 * 60 = 240 miles just to the dealership. With my use of this car, it will be like 3 months worth of driving. At the end they are now refusing to fix it. Bottom line is: be careful with this dealership and get everything in writing and get it checked before you take the vehicle or avoid this dealership if you can. More

I never expected that buying a car could be a pleasant experience until I started buying my cars from Mercedes Benz of Hoffman Estates. From the front desk staff to the owner, everyone is very helpful and experience until I started buying my cars from Mercedes Benz of Hoffman Estates. From the front desk staff to the owner, everyone is very helpful and they treat their clients like family. Since I started buying my cars from them, I can never see myself buying a car anywhere else. I have purchased many cars from them, and I have referred everyone I know to go there. Unlike most dealers, their great customer service starts when you buy the car. Their service department's customer service is absolutely second to none. They are truly the Nordstrom of the car industry. More

At the time of sale I was promised an (expensive) accessory. When I called to pick it up, the original salesman was gone and the manager refused to honor the salesman's agreement with us. We were o accessory. When I called to pick it up, the original salesman was gone and the manager refused to honor the salesman's agreement with us. We were offered the part at cost which was not a good deal at all. DO NOT do business with these people. They are sketchy. I will never go back. More

My wife and I just had one of the “Best” car buying experiences that we have had in a long time. Our sales person, Kevin Schroeder really made our experience enjoyable, hassle free, and relaxing. Relax experiences that we have had in a long time. Our sales person, Kevin Schroeder really made our experience enjoyable, hassle free, and relaxing. Relaxing is just not what you would come to expect from buying a car. One of the most important reasons we have had such a great experience is that Kevin, continues to take care of us well after our purchase. He has made sure items that needed repair were done and extra parts that were needed were ordered and installed as promised. Overall communication during the sale and especially after the sale (even months later) are excellent. I highly recommend Kevin Schroeder in your vehicle purchasing needs and we will be going back to him in the future. More

I've been looking for a mother's day present for my wife and i went to Mercedes Benz of Hoffman Estates to see what they have. I was greeted by a super nice guy named Michael Perez. He showed me around the and i went to Mercedes Benz of Hoffman Estates to see what they have. I was greeted by a super nice guy named Michael Perez. He showed me around the dealership, offered me a drink and also told me all about the different models that i was looking at. I finally bought my wife a C300 4Matic at an incredible price and interest rate. I took delivery of the vehicle on the same day and while waiting for all the paperworks, I was approached by the GM Mick Austin and offered us a freshly baked smores. My experience in this dealership is awesome. Now, I'm thinking of purchasing a ML350 hopefully by the end of this year.Good luck to you Michael and keep up the good work. More

I had a wonderful experience working with David Gibson. He was able to find the exact make/model that I was looking for! Great customer service! He was able to find the exact make/model that I was looking for! Great customer service! More

Mark was wonderful to work with. I live in Wisconsin and I had to communicate through e mails and he was happy to do it. He answered all my questions since I could not see the Mercedes myself. We drove do I had to communicate through e mails and he was happy to do it. He answered all my questions since I could not see the Mercedes myself. We drove down to Illinois paid cash for the car and left the dealership in about 1 hour. It was great! He knew that we didn't have a lot of time so he made sure that the car would be ready and detailed. The dealership is huge. When I first pulled up it seemed small until I went to the back of the building and it was the biggest Mercedes Lot that I have ever seen. Amazing selection, beautiful big showroom, great auto service area, waiting room was nice and clean with refreshments, and Mark did a wonderful job. He is patient, friendly, trustworthy and an all around nice family guy. I highly recommend this dealership and Mark! More

I visited various other dealers looking for a pre-owned BMW X5, and could not stand all the BS I had to deal with. My experience with Mike Perez from Mercedes of Hoffman Estates was like a breath of fresh BMW X5, and could not stand all the BS I had to deal with. My experience with Mike Perez from Mercedes of Hoffman Estates was like a breath of fresh air. It was great working with someone who actually asked me what I was looking for, really listened to what I had to say, and let me make up my own mind. Most importantly, Mike did what he said he was going to do, and did not come up with any surprises...NO BS, NO LIES, just honesty. Mike is a great guy and I would highly recommend him and his dealership. I know where I'm going for next vehicle purchase. Lenny D. More

A few weeks ago I purchased a used MB at this dealership. Sales Associate Tom was enthusiastic, knowlegeable and willing to listen to what I was searching for. Sales Manager John was welcoming and genuine Sales Associate Tom was enthusiastic, knowlegeable and willing to listen to what I was searching for. Sales Manager John was welcoming and genuinely interested in negotiating to make the transaction work. Business Manager Rich expeditiously and competently facilitated the documentation and financial details. Service Associate Scott attended to finishing touches to support promises made and the car to appear as new. All were friendly and professional...and I love the car. After searching several sources, I finally found an organization whose employees actually expressed interest in what I wanted and were eager to satisfy the needs I expressed. I was well treated and feel that I received good value. I am a satisfied customer...and expect to continue to be so at this dealership. John H. More