Mercedes-Benz of Hoffman Estates

Bought Sprinter passenger van on Saturday, promised delivery no later than Wednesday. Called several times to confirm, completed all paperwork and payment prior to delivery. At each call, received di delivery no later than Wednesday. Called several times to confirm, completed all paperwork and payment prior to delivery. At each call, received different stories....clear now that original delivery date was never doable. I had previously made appointments, and commitments for out of town long weekend, and purchased the vehicle based on delivery commitment. Have now had to cancel those, including deposits made based on your promise. I was told someone was physically going to Iowa to pick up the vehicle. District manager said my check would be available at closing...it was not. On Thursday morning, George committed to Thursday by 2pm. Not only did I not get the vehicle, no one ever called me all day with status, or to say the Thursday date could not be met. It is now Friday, I was just notified it is in....too late for the plans I made ...and with no acknowledgement of previous conversations. I had found a used vehicle, available immediately,before I checked with you. I upgraded to a new vehicle and gave you the business because of your promises. More

great experience - I had to "drop in"appointment due to a power window failing and the service team was great...really impressed with the overall work and service in"appointment due to a power window failing and the service team was great...really impressed with the overall work and service More

I purchased a 2012 C300 series, I explained my needs and was clear on the price. The sales person charged me more and the manager sees it as a "misunderstanding" therfore there is nothing they can do. I tru was clear on the price. The sales person charged me more and the manager sees it as a "misunderstanding" therfore there is nothing they can do. I trusted the amount of the sale but they played with words and numbers.... WOW what happened to the customer satisfaction were did it go? I am just another sale, they claim I am the only one who complanied about a offer that I was not satisfied and I was not clear. Nice going... You lost a long term customer More

The staff at this Dealership from top down is world class!! My wife and I have purchased/leased 3 vehicles from this dealer and have always been treated with the utmost respect. It is apparent that the class!! My wife and I have purchased/leased 3 vehicles from this dealer and have always been treated with the utmost respect. It is apparent that they strive to achieve great Customer Satisfaction, and they do that in a way like no other car dealers we have shopped at. They certainly do have The ingenuity to outperform expectations. More

I purchased ML350 last year and as a condition of the purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring i purchase rear bumper that as bent and not fitted properly should be fixed. But they did not fix it when I took the delivery. They asked me to bring it back later. I took it back after month or so on Dec 2011. Then again they did not fix it. I reported back again saying it was not fixed. They claimed that they replaced with a different bumper. But the problem remain. When I reported they asked me to bring it again. Since I am 30 miles away did not get time to drive many times, the sales person who sold us said bring it in next time when I need servicing. This year I took ti for oil change and reported the problem again. They said they will look at it but did not do anything. I reported again and they said they will take the car again and address it. But after taking the car now they say the bumper needs to be fixed that will cost me $875/- The whole experience is pretty bad and I had to drive my car 4 times for this issue that is like 4 * 60 = 240 miles just to the dealership. With my use of this car, it will be like 3 months worth of driving. At the end they are now refusing to fix it. Bottom line is: be careful with this dealership and get everything in writing and get it checked before you take the vehicle or avoid this dealership if you can. More

I never expected that buying a car could be a pleasant experience until I started buying my cars from Mercedes Benz of Hoffman Estates. From the front desk staff to the owner, everyone is very helpful and experience until I started buying my cars from Mercedes Benz of Hoffman Estates. From the front desk staff to the owner, everyone is very helpful and they treat their clients like family. Since I started buying my cars from them, I can never see myself buying a car anywhere else. I have purchased many cars from them, and I have referred everyone I know to go there. Unlike most dealers, their great customer service starts when you buy the car. Their service department's customer service is absolutely second to none. They are truly the Nordstrom of the car industry. More

At the time of sale I was promised an (expensive) accessory. When I called to pick it up, the original salesman was gone and the manager refused to honor the salesman's agreement with us. We were o accessory. When I called to pick it up, the original salesman was gone and the manager refused to honor the salesman's agreement with us. We were offered the part at cost which was not a good deal at all. DO NOT do business with these people. They are sketchy. I will never go back. More

My wife and I just had one of the “Best” car buying experiences that we have had in a long time. Our sales person, Kevin Schroeder really made our experience enjoyable, hassle free, and relaxing. Relax experiences that we have had in a long time. Our sales person, Kevin Schroeder really made our experience enjoyable, hassle free, and relaxing. Relaxing is just not what you would come to expect from buying a car. One of the most important reasons we have had such a great experience is that Kevin, continues to take care of us well after our purchase. He has made sure items that needed repair were done and extra parts that were needed were ordered and installed as promised. Overall communication during the sale and especially after the sale (even months later) are excellent. I highly recommend Kevin Schroeder in your vehicle purchasing needs and we will be going back to him in the future. More

I've been looking for a mother's day present for my wife and i went to Mercedes Benz of Hoffman Estates to see what they have. I was greeted by a super nice guy named Michael Perez. He showed me around the and i went to Mercedes Benz of Hoffman Estates to see what they have. I was greeted by a super nice guy named Michael Perez. He showed me around the dealership, offered me a drink and also told me all about the different models that i was looking at. I finally bought my wife a C300 4Matic at an incredible price and interest rate. I took delivery of the vehicle on the same day and while waiting for all the paperworks, I was approached by the GM Mick Austin and offered us a freshly baked smores. My experience in this dealership is awesome. Now, I'm thinking of purchasing a ML350 hopefully by the end of this year.Good luck to you Michael and keep up the good work. More

I had a wonderful experience working with David Gibson. He was able to find the exact make/model that I was looking for! Great customer service! He was able to find the exact make/model that I was looking for! Great customer service! More