Mercedes-Benz of Hoffman Estates

Mark was great, again. Journey through choosing and purchasing a new vehicle is extremely easy with him. My family's been using Mark for a long time. purchasing a new vehicle is extremely easy with him. My family's been using Mark for a long time. More

Great team overall. The team looked at multiple options and made the buying process very easy to use. Kevin and John were outstanding!!. I would recommend highly to anybody looking for a mercedes. I wil and made the buying process very easy to use. Kevin and John were outstanding!!. I would recommend highly to anybody looking for a mercedes. I will come back for years to come. More

Very pleasant experience in purchasing a new car. The environment in your dealership is so friendly and up beat. It makes a person "want to come back" for that experience again! Thank you! environment in your dealership is so friendly and up beat. It makes a person "want to come back" for that experience again! Thank you! More

To cut it short, this dealership provided me with the type of service I've been looking for all summer long. I purchased an E550 the same day I saw it, and any imperfections I noticed were taken care of type of service I've been looking for all summer long. I purchased an E550 the same day I saw it, and any imperfections I noticed were taken care of quickly and with a smile. I highly recommend this establishment for serious car ownership, and will be back for my next car in the near future! More

I have 1 issue, the right side mirror does not adjust. The saleman and I failed to check it so I need to get it fixed. I am too far away from Hoffman Estates to bring it back however dealerships here in C The saleman and I failed to check it so I need to get it fixed. I am too far away from Hoffman Estates to bring it back however dealerships here in Chicago will suffice. Bottom line though is it's a good car, I believe, for my wife and grandkids. More

Great dealership. I have bought several cars from Jim hubs dealerships ,which includes mercedes Benz of Hoffman estates.I have always been treated with the greatest respect,either with service or sales.I hubs dealerships ,which includes mercedes Benz of Hoffman estates.I have always been treated with the greatest respect,either with service or sales.I would recommend this dealer for your next purchase ! More

Matt was professional, friendly, knowledgeable and we had an excellent experience! The car we selected was in perfect condition with new tires. We are very happy! an excellent experience! The car we selected was in perfect condition with new tires. We are very happy! More

Overall terrible experience with this dealer and Mercedes. Basically they would not fix my sunroof switch under warranty because I did not service the car there. There is no disclosure in warranty b Mercedes. Basically they would not fix my sunroof switch under warranty because I did not service the car there. There is no disclosure in warranty booklet with any manufacture the service is required by the dealer. They said I broke the switch where other Dealership exchanged it with no questions, and it was not broken just faulty. Wanted to charge me $1000 where part costs $267. Bought 2 cars there and will never buy another in fact after this experience with them and Mercedes Headquarters who by the way did nothing to resolve the issue I bought BMW. Will never buy another car form their group of dealers and I change cars every 2 years. More

Ken has helped me with several purchases over the years. He is very responsive and knowledgeable. He makes a typically not-fun buying process into a simple shopping trip. He is very responsive and knowledgeable. He makes a typically not-fun buying process into a simple shopping trip. More

I was very impressed with the sales experience. The sales tea was very respectful of my time and made the process painless. I didn't feel like I was at a timeshare presentation like some other dealers. I st tea was very respectful of my time and made the process painless. I didn't feel like I was at a timeshare presentation like some other dealers. I stopped in to look around and drove away in a new Mercedes! More