Mercedes-Benz of Hoffman Estates

I have enjoyed and relied on Jason Palmer to take care of my vehicle for several years. When it was time to trade, he introduced me to a great sales person and I received excellent service and a very nice ca my vehicle for several years. When it was time to trade, he introduced me to a great sales person and I received excellent service and a very nice car. More

This is a terrible place to go, to have your car serviced. I have a 2006 clk 500. The Person i dealt with was Scott. Initially it was a normal visit. My car had a knocking noise coming from the fron serviced. I have a 2006 clk 500. The Person i dealt with was Scott. Initially it was a normal visit. My car had a knocking noise coming from the front. After the diagnostic Scott told me the a/c unit was tearing apart. Which was causing the noise. And burnt oil smell in side the car. When i came to pick up my car, the service they provided was poor. They did a car wash and scratched my car. Yet alone the oil smell is still there. The car is now wabbling.And the noise is still there. Which Scott said was comming from a different part of the car. Some thing he forgot to mention i guess when initially diagnosed. Now after spending 3 K, the car is running much worse. The noise is still there, the burnt oil smell is still there, When braking the car is shaking. The only 2 issues prior to this that my car had was knocking noice that started to come from the front of the engine and secondly the burnt oil smell. So i called them back and been told 10 different times that i will be getting a call back from the service manager. But i guess either he forgets or doesnt have time for his customer. If you want your car to be ruined. And experience terrible customer service and techs. Please visit this dealership. Otherwise i suggest go some place else. More

The whole experience was pleasant. Kevin was very good at building a relationship with a future customer. He gives facts and not pushy, let the product sell itself, by the way, the GLK is a great buy. building a relationship with a future customer. He gives facts and not pushy, let the product sell itself, by the way, the GLK is a great buy. More

Fifth car my wife and I have purchased from this dealer and salesperson, Patrick. The sales and service experience is excellent. The entire staff is friendly, helpful and down to earth. and salesperson, Patrick. The sales and service experience is excellent. The entire staff is friendly, helpful and down to earth. More

Mark was great, again. Journey through choosing and purchasing a new vehicle is extremely easy with him. My family's been using Mark for a long time. purchasing a new vehicle is extremely easy with him. My family's been using Mark for a long time. More

Great team overall. The team looked at multiple options and made the buying process very easy to use. Kevin and John were outstanding!!. I would recommend highly to anybody looking for a mercedes. I wil and made the buying process very easy to use. Kevin and John were outstanding!!. I would recommend highly to anybody looking for a mercedes. I will come back for years to come. More

Very pleasant experience in purchasing a new car. The environment in your dealership is so friendly and up beat. It makes a person "want to come back" for that experience again! Thank you! environment in your dealership is so friendly and up beat. It makes a person "want to come back" for that experience again! Thank you! More

To cut it short, this dealership provided me with the type of service I've been looking for all summer long. I purchased an E550 the same day I saw it, and any imperfections I noticed were taken care of type of service I've been looking for all summer long. I purchased an E550 the same day I saw it, and any imperfections I noticed were taken care of quickly and with a smile. I highly recommend this establishment for serious car ownership, and will be back for my next car in the near future! More

I have 1 issue, the right side mirror does not adjust. The saleman and I failed to check it so I need to get it fixed. I am too far away from Hoffman Estates to bring it back however dealerships here in C The saleman and I failed to check it so I need to get it fixed. I am too far away from Hoffman Estates to bring it back however dealerships here in Chicago will suffice. Bottom line though is it's a good car, I believe, for my wife and grandkids. More

Great dealership. I have bought several cars from Jim hubs dealerships ,which includes mercedes Benz of Hoffman estates.I have always been treated with the greatest respect,either with service or sales.I hubs dealerships ,which includes mercedes Benz of Hoffman estates.I have always been treated with the greatest respect,either with service or sales.I would recommend this dealer for your next purchase ! More