Mercedes-Benz of Hoffman Estates

I was so impressed with the customer service I received at Moterwerks-Hoffman Estates. Both Jeff and his manager, John, helped make the purchase smooth and painless. I will definitely purchase my next car at Moterwerks-Hoffman Estates. Both Jeff and his manager, John, helped make the purchase smooth and painless. I will definitely purchase my next car through Motorwerks. More

I've purchased two cars here and have had nothing but excellent service and professional treatment. I am very pleased with this dealership. I would not hesitate to purchase another car here. excellent service and professional treatment. I am very pleased with this dealership. I would not hesitate to purchase another car here. More

This was my first Mercedes purchase. It was the most UNpressured car purchase ever. Of course, the CLA sells itself. But there was no arrogance by anyone - very, very open and accommodating. Kud UNpressured car purchase ever. Of course, the CLA sells itself. But there was no arrogance by anyone - very, very open and accommodating. Kudos to Annette who made the most courteous calls along the way checking to see if I'd gotten in to see and test drive the CLA yet. More

Matt worked with me on the internet. He was efficient,honest and made every effort on my behalf. I would highly recommend him . Charles Gabelman MD efficient,honest and made every effort on my behalf. I would highly recommend him . Charles Gabelman MD More

We are very much thankful to Mr. Jim Hub for his kindness and helpfulness, We are also very much appreciated and happy to meet Mr. Hub.. All sales persons Mick, David and Kelly were explained very well and h and helpfulness, We are also very much appreciated and happy to meet Mr. Hub.. All sales persons Mick, David and Kelly were explained very well and have good knowledge. Thank you !!!! More

the sale associates on this dealership are very friendly and make me feel comfortable. They never push me to buy something. They only give me the offer and explain to me how it work. Overall this dealership and make me feel comfortable. They never push me to buy something. They only give me the offer and explain to me how it work. Overall this dealership is great. More

I have been dealing with Mercedes-Benz of Hoffman Estates for 7 years. They understand what Customer Service means and they deliver on every visit, even if its just to say hello. Mick runs a very tight well for 7 years. They understand what Customer Service means and they deliver on every visit, even if its just to say hello. Mick runs a very tight well organized group and they should be commeded for a Job Well Done! As always I am a Very Satisfied Customer and apprecite the way in which I a continually treated. More

Definitely Recommend! I walked in to the Barrington show Definitely Recommend! I walked in to the Barrington show room on Wednesday, January 15 knowing next to nothing about Mercedes-Benz. I had been looki Definitely Recommend! I walked in to the Barrington show room on Wednesday, January 15 knowing next to nothing about Mercedes-Benz. I had been looking for a couple of weeks at Jeep, Ford, Toyota and BMWs. I was getting quite frustrated looking for a high end model within a mid-size SUV that did not include leather seats. (I am an animal rights advocate and avoid all animal products whenever possible.) By shear luck, I was greeted by Ken Betts as I entered. He promptly sat me in ML350 and walked me through all the controls, even lettin me start it up inside the showroom! He lifted the hood! Something no other dealer had done. He walked me through the safety features, reinforced engine compartment with crumple protection, triple-latched hood, engine recess zone...all of it. The dirt/sound perimter sealing was a nice plus and I was nearly sold. We went on a short test ride and he demonstrated the superior road handling, including start and stopping power in the ice and snow. Very impressive! When we returned, he had be drive through the back lot, and then through the service center explaining what the service experience would be like. Again, something no other dealership offered. We talked about building a new car to my specifications and I was disheartened to learn it would take up to 3 months. I thanked him for his time and went home to talk it over with my wife and she was okay with the decision, but 3 months was just too long. I had my heart set on a new car and never considered used. But it was looking more and more as if I was either going to have to compromise my principles and get a new Ford Explorer with leather, or settle for a lower model Jeep Grand Cherokee without leather (and without a lot of the extras that I wanted.) However, I was impressed with the great follow up by Leah Ruscitti who helped me identify a good used (practcally new) 350. It wasn't exactly what I wanted, but it was very close. On Friday, January 17, I arranged to meet Ken at the Hoffman Estates location where it was located. Ken arranged his schedule to meet me there as I was visiting customers in the area. We took the car for test drive and it was even better the second time. The rest of the process went smooth as we settled on price and financing was a breeze. Elizabeth helped me come up with the right downpayment amount and payments to meet my needs. Before I left, Ken introduced me to the service manager, the accessories manager, Ashley(?) and then walked me through some final operation details. The follow up in the four days since then has been amazing! Leah and Ken have both asked how everything is going. Ken provided a cheat sheet on garage door synching and Leah will be setting me up with a service tag for car washes and other services. I would definitely recommend both Barrington and Hoffman Estates Motor Werks! More

Kevin did everything in his power to make the transaction easy and fast. Since I was an out of state, did not see the car in person, I could say it was much easier then I expected. easy and fast. Since I was an out of state, did not see the car in person, I could say it was much easier then I expected. More

It was a great experience from the time I walked into the door. All of the staff was friendly and attentive. My salesman, Jonathan, was great. We were able to work out a fair price and he had my car apprai door. All of the staff was friendly and attentive. My salesman, Jonathan, was great. We were able to work out a fair price and he had my car appraised within minutes. I had decided to finance a portion. And, the people in that department were friendly, efficient, thorough and did a great of explaining the options and documents. Delivery was professional and just as promised. More