
Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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1st class service before, during & after the sale!! I purchased a 2015 Mercedes S 550 from Mercedes Benz of Hoffman estates. This is my 3rd new Mercedes Benz this year. I absolutely love dealing with th I purchased a 2015 Mercedes S 550 from Mercedes Benz of Hoffman estates. This is my 3rd new Mercedes Benz this year. I absolutely love dealing with them. They actually make the car buying experience a fun one. They are straight forward and they play no games. They treat their clients with the highest level of respect. Their goal is to win your business for life. They sure got mine. Their elite customer service does not ends when you buy a car. Instead, it starts when you purchase. Their Free car wash, free gourmet coffee, service pick up & drop off is only a few of the many great services they offer. I can honestly say that their customer service is absolutely second to NONE. The are the NORDSTROM of the car business. I will never buy a car anywhere else! More
Great team work Nina, Mike ans Dan we're great in accommodating me with my vehicle. They displayed a great level of respect and customer service throughout my experie Nina, Mike ans Dan we're great in accommodating me with my vehicle. They displayed a great level of respect and customer service throughout my experience. I would certainly refer a friend. More
Easy, Low Pressure Car Buying Experience I saw the SUV listed online, and spoke with Nina who was extremely helpful with all of my concerns and set up my appointment for viewing. Upon arriva I saw the SUV listed online, and spoke with Nina who was extremely helpful with all of my concerns and set up my appointment for viewing. Upon arrival , I met David who provided a very comfortable no pressure introduction to my new (to me) Acura. The entire process could not have gone any smoother. I highly recommend this dealership as they seem to put customer satisfaction first. Thanks! More
Great car, great deal, great people! Had a great experience with the team in Hoffman! Answered all our questions, very personable and helped us find exactly what we were looking for! Had a great experience with the team in Hoffman! Answered all our questions, very personable and helped us find exactly what we were looking for! More
informative, detailed, and courteous I ended up going into this to take a look at an S550 that was advertised online. The evening prior, I had looked at a different vehicle at a differen I ended up going into this to take a look at an S550 that was advertised online. The evening prior, I had looked at a different vehicle at a different lot, and wanted to make sure that I covered my bases. The Mercedes experience was a great one, the staff was very informative, and from a financing perspective the team was quite flexible. Usually a car buying experience has negative connotations associated with it, however, in this situation everything was positive from my salesman (Nikhil Patel) to finance (James) and to my Product Concierge(Nina). The team was thorough, courteous, and very conscientious as to my needs and what I was hoping to accomplish. While there was a little pressure, it wasn't over the top and the experience was much different than your "typical sales experience." So to the team, thank you! and I love my new Automobile. More

Pre-Owned GLK350 4Matic We saw this car on cars.com and from the moment we walked in and met Jeff, we were treated with class and dignity. It was a complete no pressure sales We saw this car on cars.com and from the moment we walked in and met Jeff, we were treated with class and dignity. It was a complete no pressure sales experience, James the finance manager worked to give us the best deal and Nina was fabulous doing our walk-thru! I would definitely recommend Mercedes at Hoffman Estates to anyone interested in a great, no pressure experience! More
worst dealership I have ever been to! They grounded my vehicle before finalizing rest of the details and the deal fell through and then they messed up with my payments for my remaining lea They grounded my vehicle before finalizing rest of the details and the deal fell through and then they messed up with my payments for my remaining lease!!!..I had a hard time buying the vehicle as they grounded it prematurely! !!!...I will never recommend anyone to this dealership! !! More

Fantastic! The experience was amazing! Everyone treated me with respect and kindness. I really appreciated the special service and the experience. I gave Joel The experience was amazing! Everyone treated me with respect and kindness. I really appreciated the special service and the experience. I gave Joel Gappa a list of the options I wanted in my car and he found it the first try! Everyone from the dealership that he put in front of me fro, F & I to accessories was great, they smiled, offered to make me comfortable, provided advice when I need it. I could have asked for a better experience. More

Bought 2015 CPO Mercedes E 250 Very easy to work with for an out of state buyer. Transaction negoiated over the telephone and via email. Delivery staff was very helpful and inform Very easy to work with for an out of state buyer. Transaction negoiated over the telephone and via email. Delivery staff was very helpful and informative. More
AWFUL Bought a CPO E350 on Novemeber 10. Complained about erratic transmission 5 days after purchase. They reprogrammed. 15 days later rebuilt transmission. Bought a CPO E350 on Novemeber 10. Complained about erratic transmission 5 days after purchase. They reprogrammed. 15 days later rebuilt transmission. 3 weeks to get Mbrace working. Car was out of service for 37 days of the 60 I owned. John the sales manager was rude and disrespectful. After discussing a return they agreed and then two hours later John calls offers me 25% less than what I paid saying this is the going value and all he will give me. Hung up the phone on me when I questioned him on this. I put less than 1000 miles on this car. Mick Austin the GM took over 48 hours to respond to my first call. Then I returned his message within 2 hours and he never called me back until I complained 48 more hours later. Overall terrible experience. I lost big time and was treated very poorly. I will never purchase a Mercedes or from MotorWerks again. More