Mercedes-Benz of Hoffman Estates

Outstanding! I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answ I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answer all our questions on the spot. Within minutes we were on a test drive in a vehicle that was similar to what I was looking for, but just not quite the one I was willing to purchase. Since the vehicle I had wanted was not available and the next year’s model had not arrived, Raul kept me regularly informed via email as to the status of deliveries and again, answered many of my questions when I asked with prompt and professional courtesy. As it turned out, I had a change of events and ended up purchasing an Acura instead. When I informed the Internet concierge that I no longer was in the market for a vehicle, I received a congratulatory email from Raul later on that day even though the purchase was not through him or MotorWerks. I find that a very class act and will definitely refer anyone I know that is in the market for a MB to him and this dealership. When I am in the market again, I do plan to come back in and look him up. More

Deal falling apart. Dishonest Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the car and I liked it . Listed for just shy of $46000 . I had 2010 Infinity Fx 35 for a trade in . My desire was to finance the CLS and have a payment of maximum $200 more then what I was paying for the infinity. They said they'll put the numbers down and call me with an answer. Next morning call came in and David told me that I need to put an extra $4000 down in order to get the monthly payment I wanted. I asked if they can reduce the price of the vehicle , since there were a few similar cars in the region listed for way less ( lower miles also) . The answer I was given by the manager was basically NO. Which is OK , but 20 days later the car is still on their lot and now they are asking $42000, which is exactly the price I needed in order to get the payments I wanted . It's funny that this dealership doesn't want my business. If we get into the word DEALERSHIPS we might find that it's about dealing and cutting a DEAL. In my situation I offered a mutually beneficial DEAL , the " dealership" turned it down . Poor deal making , Poor dealership More

Patience, Patience, Patience!!! I had been shopping around on the internet for a used vehicle and came across a few on the Motor Werks website. I was fortunate enough to receive a p I had been shopping around on the internet for a used vehicle and came across a few on the Motor Werks website. I was fortunate enough to receive a phone call from Alberto Fourlios who was so pleasant to talk to. I had a unique situation where I only had limited time frames to be able to meet with him to look at and test drive cars. For almost 2 months, Alberto was so patient in understanding my circumstances and instead of calling day after day, he asked my permission to email cars that would fit my requests as to what type of car I was looking for. When I finally had a day to come and look at vehicles, Alberto had the cars I was interested in ready for me to look at, and I am now the proud owner of a beautiful (and beautifully priced) vehicle. I cannot say enough about how pleasant and patient Alberto was to work with. I highly recommend to anyone that may be in the market to purchase a vehicle to meet with Alberto. Everyone in the dealership, as well as Motor Werks Honda and BMW in Barrington (where we also test drove cars) were extremely pleasant. This was, by far, the smoothest car buying experience I've ever had. Thank you, Alberto- and thanks to the entire Motor Werks team!! More

Valentines Extravaganza Last Jan. I had a head on collision that totaled my SUV so I need to purchase another vehicle. As I've said back in 2012 that my next vehicle will be Last Jan. I had a head on collision that totaled my SUV so I need to purchase another vehicle. As I've said back in 2012 that my next vehicle will be an ML 350 and lo and behold i got one. Thanks for another awesome experience at this dealership with all the wonderful management and staff making car buying easy. As always, me and my wife was attended with courtesy, excellent customer service by Kelly, John K. and Mick More

Ignorant, cheap, lazy... can't think of more words Worst dealer-mechanical experience EVER. When it comes to under warranty repairs they will go through xxxx not to do it. Back and forward with them fo Worst dealer-mechanical experience EVER. When it comes to under warranty repairs they will go through xxxx not to do it. Back and forward with them for a month. Tried to be polite, tried to yell and scream, went to a manager- nothing worked. Apparent oil leak either from the oil filter housing or the power steering tank. After a week of "Checking" they came to a conclusion that there is no problem and the car is fine- yeah it's totally normal for a 2012 C300 with ~27k miles to have the whole front of the engine covered in oil. Went back- showed the engine to a supposed "manager" shoved his hand in there got it all oily and then he promised at least they will clean it because " i'ts probably something old that had been fixed"- yeah Casper came one night and magically fixed it. Another week goes by- the car is again diagnosed FINE and NOTHING HAS BEEN DONE. Engine is still covered with oil. Either extremely stupid and their mechanics are idiots or just plain lazy and cheap! The best or nothing... Not with these guys! More

Purchase of 1st Mercedes Nikhil Patel made the buying experience a pleasure. He kept working on our behalf until my wife & I were pleased with the deal. He is a man of honor & Nikhil Patel made the buying experience a pleasure. He kept working on our behalf until my wife & I were pleased with the deal. He is a man of honor & integrity who pointed out the benefits of Mercedes without boasting, just the facts. We will work with Nikhil in the future & hope to refer others to him & the Hoffman Estates dealership. More

Worth the trip My wife and I came across a Chrysler 300 listed on line by this dealership and decided to call about it. From that first call I was put in contact wit My wife and I came across a Chrysler 300 listed on line by this dealership and decided to call about it. From that first call I was put in contact with Nikhil Patel. He was very polite, helpful, and made me feel comfortable talking with him. I asked for more pictures and information about the car and he sent it to me within minutes of hanging up. We talked a number of times by phone and e-mail before deciding to go look at the 300. Being out of state and 1 1/2 hours away I really didn't to make the trip for nothing and I told him so. Nikhil told me if I come and see him he will make it worth it for us. I found 2 more cars to look at other dealerships on my way home if this deal didn't work out. When we got there and met Nikhil, we looked the car over, took it for a test ride, and knew we wanted it but the numbers had to work out. Nikhil told us he didn't want us to have to visit any other dealerships, and that he will make this work out for us, and he did ! We are so glad he did because not only do we like our new car, but we didn't have to stop and shop at any other dealerships on our way back home ! Not only will we use and recommend this dealership, but Nikhil Patel has 2 new customers that will call him first. Thanks again Nikhil, Dan and Joanne More

Good Experience David Bennett provided good customer service throughout my buying experience. Already did my homework and he was able to relate to my request. Thanks David Bennett provided good customer service throughout my buying experience. Already did my homework and he was able to relate to my request. Thanks David More

Incredible service Overall my experience purchasing the vehicle was great and definetly would recommend to others. Phenomenal level of service at this dealership goes Overall my experience purchasing the vehicle was great and definetly would recommend to others. Phenomenal level of service at this dealership goes past the point of sale and most definetly stretches throughout every department. Nina Gewargis assisted me through the process of the purchase and I was most definetly blow away by her level of knowledge of the vehicle and great customer service. She assured all my questions are answered and all my needs are met and always follows up long after my car purchase whenever I stop in. Thank you for all the help. More

Awesome Scott Feinglass, is my service advisor. He has provided me with incredible service, extremely knowledgeable and I found him very professional with Scott Feinglass, is my service advisor. He has provided me with incredible service, extremely knowledgeable and I found him very professional with and upbeat attitude. More