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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,151 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,151 reviews
February 20, 2015
Pre-Owned GLK350 4Matic We saw this car on cars.com and from the moment we walked in and met Jeff, we were treated with class and dignity. It was a complete no pressure sales We saw this car on cars.com and from the moment we walked in and met Jeff, we were treated with class and dignity. It was a complete no pressure sales experience, James the finance manager worked to give us the best deal and Nina was fabulous doing our walk-thru! I would definitely recommend Mercedes at Hoffman Estates to anyone interested in a great, no pressure experience! More
by tracey1030
Employees Worked With
James Russo
February 02, 2015
worst dealership I have ever been to! They grounded my vehicle before finalizing rest of the details and the deal fell through and then they messed up with my payments for my remaining lea They grounded my vehicle before finalizing rest of the details and the deal fell through and then they messed up with my payments for my remaining lease!!!..I had a hard time buying the vehicle as they grounded it prematurely! !!!...I will never recommend anyone to this dealership! !! More
by never going back to MB Hoffmann estate
February 02, 2015
Fantastic! The experience was amazing! Everyone treated me with respect and kindness. I really appreciated the special service and the experience. I gave Joel The experience was amazing! Everyone treated me with respect and kindness. I really appreciated the special service and the experience. I gave Joel Gappa a list of the options I wanted in my car and he found it the first try! Everyone from the dealership that he put in front of me fro, F & I to accessories was great, they smiled, offered to make me comfortable, provided advice when I need it. I could have asked for a better experience. More
by MyNewML350
Employees Worked With
Joel Gappa, Daniel De la font, Tom Herwehe
February 01, 2015
Bought 2015 CPO Mercedes E 250 Very easy to work with for an out of state buyer. Transaction negoiated over the telephone and via email. Delivery staff was very helpful and inform Very easy to work with for an out of state buyer. Transaction negoiated over the telephone and via email. Delivery staff was very helpful and informative. More
by nrftad
February 01, 2015
AWFUL Bought a CPO E350 on Novemeber 10. Complained about erratic transmission 5 days after purchase. They reprogrammed. 15 days later rebuilt transmission. Bought a CPO E350 on Novemeber 10. Complained about erratic transmission 5 days after purchase. They reprogrammed. 15 days later rebuilt transmission. 3 weeks to get Mbrace working. Car was out of service for 37 days of the 60 I owned. John the sales manager was rude and disrespectful. After discussing a return they agreed and then two hours later John calls offers me 25% less than what I paid saying this is the going value and all he will give me. Hung up the phone on me when I questioned him on this. I put less than 1000 miles on this car. Mick Austin the GM took over 48 hours to respond to my first call. Then I returned his message within 2 hours and he never called me back until I complained 48 more hours later. Overall terrible experience. I lost big time and was treated very poorly. I will never purchase a Mercedes or from MotorWerks again. More
by eric.snow73
Employees Worked With
Mick Austin, Tom Herwehe
January 19, 2015
Like no other! I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very profession I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very professional service technicians and service advisors, and everytime I leave this dealership, I know that the vehicle serviced correctly the first time. In terms of cost, they're very competitive with their services and overall I would highly recommend this dealership for service. More
by pshah04
Employees Worked With
Scott Feinglass
December 28, 2014
"Overall satisfaction" Overall, I'm satisfied with my experience buying two cars at the same time. From Sales team (Jeff & John) to Finance Manager (Jim). Oh...Thanks Nina f Overall, I'm satisfied with my experience buying two cars at the same time. From Sales team (Jeff & John) to Finance Manager (Jim). Oh...Thanks Nina for taking the time (not hurrying up) and having the patience in explaining the features of the car. More
by Emmie
December 22, 2014
Outstanding in every aspect of the sales and post sales proc We have been purchasing vehicles for our fleet program at out company for a number of years now. We have found that the entire Motorwerks group is a We have been purchasing vehicles for our fleet program at out company for a number of years now. We have found that the entire Motorwerks group is a pleasure to deal with. Not only do we get respect in the sales process, we get respect throughout the entire process including service etc. We enjoy dealing with all the group companies and have no desire to change. In fact, while we used to lease vehicles from other dealers for our non-executive staff, we are changing our policy to only purchase from the Motorwerks group due to their outstanding service to all of our employees,. More
by amadamta
Employees Worked With
Joel Gappa - Infinity salesman, but the only sales person I will deal with , Mick Austin, Tom Herwehe
December 20, 2014
Gl450 Great experience w sales team. Easy negotiation. Great selection of cars. Nikhil did a great job explaining features. I was a bit disappointed with t Great experience w sales team. Easy negotiation. Great selection of cars. Nikhil did a great job explaining features. I was a bit disappointed with the offer for my trade in and the option to tint windows without being given a chance to see how that would look More
by Mike scimo
Employees Worked With
Nikhil, russo
November 03, 2014
VW 2012 Blue EOS Kelly was great on the internet providing information. Alberto did a nice sales job. John the Used car manager was polite. The finance folks John an Kelly was great on the internet providing information. Alberto did a nice sales job. John the Used car manager was polite. The finance folks John and I believe Dan were very effecient. It was an extremly pleasent buying experience. You have a great team. Anybody can sell cars, you made the buying part enjoyable. More
by CurtAkre
Employees Worked With
Alberto, Kelly, John, Zach, Zach Amato, Alberto Fourlios, John Kyriakopolous
