Mercedes-Benz of Hoffman Estates

Purchase of 1st Mercedes Nikhil Patel made the buying experience a pleasure. He kept working on our behalf until my wife & I were pleased with the deal. He is a man of honor & Nikhil Patel made the buying experience a pleasure. He kept working on our behalf until my wife & I were pleased with the deal. He is a man of honor & integrity who pointed out the benefits of Mercedes without boasting, just the facts. We will work with Nikhil in the future & hope to refer others to him & the Hoffman Estates dealership. More

Worth the trip My wife and I came across a Chrysler 300 listed on line by this dealership and decided to call about it. From that first call I was put in contact wit My wife and I came across a Chrysler 300 listed on line by this dealership and decided to call about it. From that first call I was put in contact with Nikhil Patel. He was very polite, helpful, and made me feel comfortable talking with him. I asked for more pictures and information about the car and he sent it to me within minutes of hanging up. We talked a number of times by phone and e-mail before deciding to go look at the 300. Being out of state and 1 1/2 hours away I really didn't to make the trip for nothing and I told him so. Nikhil told me if I come and see him he will make it worth it for us. I found 2 more cars to look at other dealerships on my way home if this deal didn't work out. When we got there and met Nikhil, we looked the car over, took it for a test ride, and knew we wanted it but the numbers had to work out. Nikhil told us he didn't want us to have to visit any other dealerships, and that he will make this work out for us, and he did ! We are so glad he did because not only do we like our new car, but we didn't have to stop and shop at any other dealerships on our way back home ! Not only will we use and recommend this dealership, but Nikhil Patel has 2 new customers that will call him first. Thanks again Nikhil, Dan and Joanne More

Good Experience David Bennett provided good customer service throughout my buying experience. Already did my homework and he was able to relate to my request. Thanks David Bennett provided good customer service throughout my buying experience. Already did my homework and he was able to relate to my request. Thanks David More

Incredible service Overall my experience purchasing the vehicle was great and definetly would recommend to others. Phenomenal level of service at this dealership goes Overall my experience purchasing the vehicle was great and definetly would recommend to others. Phenomenal level of service at this dealership goes past the point of sale and most definetly stretches throughout every department. Nina Gewargis assisted me through the process of the purchase and I was most definetly blow away by her level of knowledge of the vehicle and great customer service. She assured all my questions are answered and all my needs are met and always follows up long after my car purchase whenever I stop in. Thank you for all the help. More

Awesome Scott Feinglass, is my service advisor. He has provided me with incredible service, extremely knowledgeable and I found him very professional with Scott Feinglass, is my service advisor. He has provided me with incredible service, extremely knowledgeable and I found him very professional with and upbeat attitude. More

1st class service before, during & after the sale!! I purchased a 2015 Mercedes S 550 from Mercedes Benz of Hoffman estates. This is my 3rd new Mercedes Benz this year. I absolutely love dealing with th I purchased a 2015 Mercedes S 550 from Mercedes Benz of Hoffman estates. This is my 3rd new Mercedes Benz this year. I absolutely love dealing with them. They actually make the car buying experience a fun one. They are straight forward and they play no games. They treat their clients with the highest level of respect. Their goal is to win your business for life. They sure got mine. Their elite customer service does not ends when you buy a car. Instead, it starts when you purchase. Their Free car wash, free gourmet coffee, service pick up & drop off is only a few of the many great services they offer. I can honestly say that their customer service is absolutely second to NONE. The are the NORDSTROM of the car business. I will never buy a car anywhere else! More

Great team work Nina, Mike ans Dan we're great in accommodating me with my vehicle. They displayed a great level of respect and customer service throughout my experie Nina, Mike ans Dan we're great in accommodating me with my vehicle. They displayed a great level of respect and customer service throughout my experience. I would certainly refer a friend. More

Easy, Low Pressure Car Buying Experience I saw the SUV listed online, and spoke with Nina who was extremely helpful with all of my concerns and set up my appointment for viewing. Upon arriva I saw the SUV listed online, and spoke with Nina who was extremely helpful with all of my concerns and set up my appointment for viewing. Upon arrival , I met David who provided a very comfortable no pressure introduction to my new (to me) Acura. The entire process could not have gone any smoother. I highly recommend this dealership as they seem to put customer satisfaction first. Thanks! More

Great car, great deal, great people! Had a great experience with the team in Hoffman! Answered all our questions, very personable and helped us find exactly what we were looking for! Had a great experience with the team in Hoffman! Answered all our questions, very personable and helped us find exactly what we were looking for! More

informative, detailed, and courteous I ended up going into this to take a look at an S550 that was advertised online. The evening prior, I had looked at a different vehicle at a differen I ended up going into this to take a look at an S550 that was advertised online. The evening prior, I had looked at a different vehicle at a different lot, and wanted to make sure that I covered my bases. The Mercedes experience was a great one, the staff was very informative, and from a financing perspective the team was quite flexible. Usually a car buying experience has negative connotations associated with it, however, in this situation everything was positive from my salesman (Nikhil Patel) to finance (James) and to my Product Concierge(Nina). The team was thorough, courteous, and very conscientious as to my needs and what I was hoping to accomplish. While there was a little pressure, it wasn't over the top and the experience was much different than your "typical sales experience." So to the team, thank you! and I love my new Automobile. More