Mercedes-Benz of Hoffman Estates

Great people to do business with. Great dealership. My wife and I went to see the new 2017 E 350. We had a 2014 E350 to turn in the lease. David Bennett greeted us. I told him what we wanted. To my surp My wife and I went to see the new 2017 E 350. We had a 2014 E350 to turn in the lease. David Bennett greeted us. I told him what we wanted. To my surprise David said the E is a 300 and a 4 cylinder. Wow I was not happy. He said lets test drive it. We did and David explained everything before we took off. Great ride we loved it. Now the price. David, John Kyriakopolos and Tom Herwehe all worked to give us a price. We told them we were going to another dealer to check out. We did than came back to Hoffman Motor Werks. We bought and are extremely happy we did. I liked that everyone pitched in. More

Great Experience! Almost all negotiations were done over the phone and email, and the sales consultant, Piotr, was very willing to help me and move the deal forward. I Almost all negotiations were done over the phone and email, and the sales consultant, Piotr, was very willing to help me and move the deal forward. I went to the dealership to finalize the transaction. Everyone who was involved was very professional, and Piotr was extremely polite and helpful and went above and beyond to make sure my experience with MB of Hoffman Estates was pleasant. Thanks everyone! More

Quick, efficient and clear communications!! I was looking for options to renew my lease and found my options quickly with the help of Mike Muller. His manager Tom was also very friendly and hel I was looking for options to renew my lease and found my options quickly with the help of Mike Muller. His manager Tom was also very friendly and helpful. More

Fast,Efficient,Fair My customer experience was very good at MBenz Hoffman Estates. I arranged my deal online at what I consider a very fair price,the negotiating process My customer experience was very good at MBenz Hoffman Estates. I arranged my deal online at what I consider a very fair price,the negotiating process was reasonable, and Ron Genot and Kelly Szwec in particular did a very fine job of handling my transaction.There was no pressure and the closing process was as reasonable as I have ever experienced.Kelly Rodriguez in finance also was easy to deal with,friendly,and accommodating. Thanks to every one on your staff for a job well done !!! More

Outstanding Experience I came from out of town to look at an E350. David Bennett was very responsive and helpful throughout the process. We came to a very fair deal, deliv I came from out of town to look at an E350. David Bennett was very responsive and helpful throughout the process. We came to a very fair deal, delivery experience was great, and I drove away with my dream car. An outstanding and pleasant experience all around, highly recommended! More

Services The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call them to get the status of my car, on top of this, they lost my car key the day I had to pick up my car. More

Nikhil Patel Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experi Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experienced a wonderful sales experience. We came in well informed about what we were looking for and Nikhil delivered exactly what we can in for. Although he tried save us the wait time that comes with ordering the very specific configuration we desired by offering us similar configurations, we never felt any pressure to accept anything except for what we desired. Our sense when we left the dealership was we were the beneficiaries of a very transparent, sincere and dedicated salesman. More

Outstanding service After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive. Es After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive. Especially Lynn Olsen in service. She's continues to greet and assist with courtesy, a smile and educated suggestions. Thank you Lynn! More

Outstanding! I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answ I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answer all our questions on the spot. Within minutes we were on a test drive in a vehicle that was similar to what I was looking for, but just not quite the one I was willing to purchase. Since the vehicle I had wanted was not available and the next year’s model had not arrived, Raul kept me regularly informed via email as to the status of deliveries and again, answered many of my questions when I asked with prompt and professional courtesy. As it turned out, I had a change of events and ended up purchasing an Acura instead. When I informed the Internet concierge that I no longer was in the market for a vehicle, I received a congratulatory email from Raul later on that day even though the purchase was not through him or MotorWerks. I find that a very class act and will definitely refer anyone I know that is in the market for a MB to him and this dealership. When I am in the market again, I do plan to come back in and look him up. More

Deal falling apart. Dishonest Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the car and I liked it . Listed for just shy of $46000 . I had 2010 Infinity Fx 35 for a trade in . My desire was to finance the CLS and have a payment of maximum $200 more then what I was paying for the infinity. They said they'll put the numbers down and call me with an answer. Next morning call came in and David told me that I need to put an extra $4000 down in order to get the monthly payment I wanted. I asked if they can reduce the price of the vehicle , since there were a few similar cars in the region listed for way less ( lower miles also) . The answer I was given by the manager was basically NO. Which is OK , but 20 days later the car is still on their lot and now they are asking $42000, which is exactly the price I needed in order to get the payments I wanted . It's funny that this dealership doesn't want my business. If we get into the word DEALERSHIPS we might find that it's about dealing and cutting a DEAL. In my situation I offered a mutually beneficial DEAL , the " dealership" turned it down . Poor deal making , Poor dealership More