Mercedes-Benz of Hoffman Estates

Fast,Efficient,Fair My customer experience was very good at MBenz Hoffman Estates. I arranged my deal online at what I consider a very fair price,the negotiating process My customer experience was very good at MBenz Hoffman Estates. I arranged my deal online at what I consider a very fair price,the negotiating process was reasonable, and Ron Genot and Kelly Szwec in particular did a very fine job of handling my transaction.There was no pressure and the closing process was as reasonable as I have ever experienced.Kelly Rodriguez in finance also was easy to deal with,friendly,and accommodating. Thanks to every one on your staff for a job well done !!! More

Outstanding Experience I came from out of town to look at an E350. David Bennett was very responsive and helpful throughout the process. We came to a very fair deal, deliv I came from out of town to look at an E350. David Bennett was very responsive and helpful throughout the process. We came to a very fair deal, delivery experience was great, and I drove away with my dream car. An outstanding and pleasant experience all around, highly recommended! More

Services The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call them to get the status of my car, on top of this, they lost my car key the day I had to pick up my car. More

Nikhil Patel Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experi Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experienced a wonderful sales experience. We came in well informed about what we were looking for and Nikhil delivered exactly what we can in for. Although he tried save us the wait time that comes with ordering the very specific configuration we desired by offering us similar configurations, we never felt any pressure to accept anything except for what we desired. Our sense when we left the dealership was we were the beneficiaries of a very transparent, sincere and dedicated salesman. More

Outstanding service After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive. Es After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive. Especially Lynn Olsen in service. She's continues to greet and assist with courtesy, a smile and educated suggestions. Thank you Lynn! More

Outstanding! I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answ I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answer all our questions on the spot. Within minutes we were on a test drive in a vehicle that was similar to what I was looking for, but just not quite the one I was willing to purchase. Since the vehicle I had wanted was not available and the next year’s model had not arrived, Raul kept me regularly informed via email as to the status of deliveries and again, answered many of my questions when I asked with prompt and professional courtesy. As it turned out, I had a change of events and ended up purchasing an Acura instead. When I informed the Internet concierge that I no longer was in the market for a vehicle, I received a congratulatory email from Raul later on that day even though the purchase was not through him or MotorWerks. I find that a very class act and will definitely refer anyone I know that is in the market for a MB to him and this dealership. When I am in the market again, I do plan to come back in and look him up. More

Deal falling apart. Dishonest Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the car and I liked it . Listed for just shy of $46000 . I had 2010 Infinity Fx 35 for a trade in . My desire was to finance the CLS and have a payment of maximum $200 more then what I was paying for the infinity. They said they'll put the numbers down and call me with an answer. Next morning call came in and David told me that I need to put an extra $4000 down in order to get the monthly payment I wanted. I asked if they can reduce the price of the vehicle , since there were a few similar cars in the region listed for way less ( lower miles also) . The answer I was given by the manager was basically NO. Which is OK , but 20 days later the car is still on their lot and now they are asking $42000, which is exactly the price I needed in order to get the payments I wanted . It's funny that this dealership doesn't want my business. If we get into the word DEALERSHIPS we might find that it's about dealing and cutting a DEAL. In my situation I offered a mutually beneficial DEAL , the " dealership" turned it down . Poor deal making , Poor dealership More

Patience, Patience, Patience!!! I had been shopping around on the internet for a used vehicle and came across a few on the Motor Werks website. I was fortunate enough to receive a p I had been shopping around on the internet for a used vehicle and came across a few on the Motor Werks website. I was fortunate enough to receive a phone call from Alberto Fourlios who was so pleasant to talk to. I had a unique situation where I only had limited time frames to be able to meet with him to look at and test drive cars. For almost 2 months, Alberto was so patient in understanding my circumstances and instead of calling day after day, he asked my permission to email cars that would fit my requests as to what type of car I was looking for. When I finally had a day to come and look at vehicles, Alberto had the cars I was interested in ready for me to look at, and I am now the proud owner of a beautiful (and beautifully priced) vehicle. I cannot say enough about how pleasant and patient Alberto was to work with. I highly recommend to anyone that may be in the market to purchase a vehicle to meet with Alberto. Everyone in the dealership, as well as Motor Werks Honda and BMW in Barrington (where we also test drove cars) were extremely pleasant. This was, by far, the smoothest car buying experience I've ever had. Thank you, Alberto- and thanks to the entire Motor Werks team!! More

Valentines Extravaganza Last Jan. I had a head on collision that totaled my SUV so I need to purchase another vehicle. As I've said back in 2012 that my next vehicle will be Last Jan. I had a head on collision that totaled my SUV so I need to purchase another vehicle. As I've said back in 2012 that my next vehicle will be an ML 350 and lo and behold i got one. Thanks for another awesome experience at this dealership with all the wonderful management and staff making car buying easy. As always, me and my wife was attended with courtesy, excellent customer service by Kelly, John K. and Mick More

Ignorant, cheap, lazy... can't think of more words Worst dealer-mechanical experience EVER. When it comes to under warranty repairs they will go through xxxx not to do it. Back and forward with them fo Worst dealer-mechanical experience EVER. When it comes to under warranty repairs they will go through xxxx not to do it. Back and forward with them for a month. Tried to be polite, tried to yell and scream, went to a manager- nothing worked. Apparent oil leak either from the oil filter housing or the power steering tank. After a week of "Checking" they came to a conclusion that there is no problem and the car is fine- yeah it's totally normal for a 2012 C300 with ~27k miles to have the whole front of the engine covered in oil. Went back- showed the engine to a supposed "manager" shoved his hand in there got it all oily and then he promised at least they will clean it because " i'ts probably something old that had been fixed"- yeah Casper came one night and magically fixed it. Another week goes by- the car is again diagnosed FINE and NOTHING HAS BEEN DONE. Engine is still covered with oil. Either extremely stupid and their mechanics are idiots or just plain lazy and cheap! The best or nothing... Not with these guys! More