Mercedes-Benz of Hoffman Estates

Great I purchased a used Mercedes 2 weeks ago from Mercedes-Benz of Hoffman Estates and love my car. I live in Houston and flew into Chicago to purchase a v I purchased a used Mercedes 2 weeks ago from Mercedes-Benz of Hoffman Estates and love my car. I live in Houston and flew into Chicago to purchase a vehicle they had advertised online. From the first time I contacted their dealership, Dave Schneider was extremely helpful and if he couldn't answer my call right away he got straight back to me. I was shocked by the customer service of other dealerships I was trying to deal with, and a large reason for my decision to buy all the way in Chicago was great customer service and great prices. When I arrived in Chicago, I was greeted at the airport with a complimentary shuttle provided by Mercedes-Benz of Hoffman Estates. It took the hassle of having to rent a car and find my way around away, which added to the great customer service experience. As with the nature of business deals, things sometimes don't go exactly as expected. I had really done my homework and there were some unexpected obstacles, but they handled everything very respectfully and in the end I am another happy customer! Thank You all :-) More

Horrible experience with Finance Manager Let me start off this review by saying that the star rating is based upon my experience with the finance manager, James Russo. I will discuss this mo Let me start off this review by saying that the star rating is based upon my experience with the finance manager, James Russo. I will discuss this momentarily, but I first have to give FIVE STARS TO MY SALESPERSON, David Snyder. David is just about the friendliest (genuinely) person I have ever met, let alone at a car dealership. He was professional, courteous, and informative. He showed his passion for cars and explained all of the features in detail. I ended up purchasing a 2016 CPO E350 4MATIC from David a few weeks ago. The price negotiation and the paperwork all went smoothly with David. Unfortunately, the Finance Manager would prove to be the complete opposite of David. We had a seat with James Russo and were getting ready to sign the final paperwork. He started explaining all of the extended warranty options. We listened patiently until he finished and politely said "No, thank you." I was purchasing a 2016 car that I am not planning on keeping for more than 3 years, and the warranty that I already had would be for a total of 4 years. Right when I said that, James said "Are you serious?" I felt shocked that he would say such a disrespectful and rude statement to a client. I was then asked by him to explain why I wouldn't want it, and then he started talking about claims on my last car, which was older when I got it and had more miles on it. This car didn't even have 3000 miles on it. Anyway, as a result of this treatment, I lost my confidence in my decision. James' aggressivity was a way to pressure me into purchasing the additional warranty. I ended up doing so because of this, and I was very upset afterwards. I ended up filling a cancellation form, but now this is causing all sorts of problems with my loan. I was told by Mercedes that my monthly payment would remain THE SAME AS IT WOULD BE IF I WERE PAYING FOR THE EXTENDED WARRANTY with a shorter term. I did not sign up for a shorter term with a payment higher than I budgeted for. I now have to try to refinance this loan after waiting for it to be corrected. I have had to call B of A and MB multiple times and wait forever on hold. This is why I rated the dealership 1 star. This interaction with James tarnished the whole experience of buying my car, and I now wish that I had not gone to this dealership. I expect to be treated with the utmost respect and like an adult, not a child. I have one more shoutout, and it's to the product specialist, James Collela, who was very pleasant to work with. I hope that the manager of this dealership will discuss this type of sales tactic with James, and I truly hope that the rest of the dealership does not encourage this type of behaviour. More

Stay Away From Used Car Inventory I was sold an absolute USED CAR LEMON! Buying the car on May 31st, the check engine light came on after a week. I've had to spend $1,000 on transmissi I was sold an absolute USED CAR LEMON! Buying the car on May 31st, the check engine light came on after a week. I've had to spend $1,000 on transmission repairs, $800 on emissions failures. The car lost all power at an intersection with my daughter and we were almost t-boned. Today, I just recently had to take it to the shop to get my AC checked out and turns out it is leaking freon. So it just blows hot air. To get that assembly fixed, it'll be $1,800. I understand used cars are sold "as is" but I'm confident this car was just washed and NOT LOOKED AT BY A MECHANIC. Potentially $3,600 in repairs before I have to get my first oil change. STAY AWAY FROM THEIR USED CAR INVENTORY. I wrote and left a voicemail for John Kyriakopoulos - and of course silence. STAY AWAY!!! More