Mercedes-Benz of Hoffman Estates

David is super nice sales man. David is so nice, and he is so patience with me. He doesn't hustle like other salesman, that's why I come and asked for him. David is so nice, and he is so patience with me. He doesn't hustle like other salesman, that's why I come and asked for him. More

Excellent Car Buying Experience It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me with ? I told him I was looking to buy "C" Class Car, he immediately took to his cubical where he was extremely professional, polite Gentleman who was willing to listen to my requirement. Ton of patience and knowledge of the Mercedes-Benz flew from his mouth he convinced me in getting a car. He was most accommodating and made my car buying a experience, with NO Pressure ... He is truly a asset to Mercedes Benz of Hoffman Estate. His follow up and sense of humor was well liked and appreciated for the time spent in the dealership. I highly recommend David Snyder 10/10 More

An Excellent Car Buying Experience I walked into the Hoffman Estates Mercedes-benz dealership doing "due-diligence" on a competitor car my heart was set on. David met me at the door and I walked into the Hoffman Estates Mercedes-benz dealership doing "due-diligence" on a competitor car my heart was set on. David met me at the door and was super friendly and very knowledgeable. He showed me two different used cars in budget, and I fell in love with the CLA 250 - even more than the competitor car I was previously looking to purchase. While the price on the CLA was fantastic, it had a few more miles then I was looking for. Tom, the sales manager, asked me if I would like to take the CLA on an extended test drive - and of course I did. David went above and beyond to locate another newer CLA 4-matic that another customer was going to trade in when the car they ordered arrived from Germany. David was able to arrange a courtesy car for that customer so that I could have this one to test drive. The minute I sat in the seat, I knew that would be the car I purchased. I worked with Tom and he gave me a fair price and I was sold. A few days after my purchase, David called to follow up and see if I had any more questions about the car. Throughout the entire process, the whole staff was very friendly and not pushy. Out of the six dealerships I went to - this one was BY FAR the best. If you are looking for a Mercedes, I highly recommend asking for David Snyder. More

Great car buying experience! Everybody at this dealership was a pleasure to deal with. Our salesman, Dave Snyder was extremely polite, helpful and knowledgeable about the Mercedes Everybody at this dealership was a pleasure to deal with. Our salesman, Dave Snyder was extremely polite, helpful and knowledgeable about the Mercedes products he sells. He made us feel comfortable throughout the entire car-buying process. The Sales Manager, John Kyriakopoulos, took time to introduce himself to us and was also a pleasure to work with. I will most definitely come back to MW of Hoffman Estates when it's time for a new car. More

A New Car Buying Experience I have purchased numerous cars over the years and have always dreaded having to go the dealership mainly because of the high pressure sales tactics. I have purchased numerous cars over the years and have always dreaded having to go the dealership mainly because of the high pressure sales tactics. After dealing with Dave Snyder during my most recent car purchase, it was a breath of fresh air. Dave was professional, courteous and a straight shooter throughout the entire process. He has integrity and a willingness to help attitude based on the needs of his customers. If your in the market to purchase a car, I highly recommend Mercedes Benz of Hoffman Estates and ask for Dave!!! More

Overall experience Very professional at all stages of the buying process. We dealt principally with Dave Snyder, who exceeded our expectations and was also a gentleman Very professional at all stages of the buying process. We dealt principally with Dave Snyder, who exceeded our expectations and was also a gentleman who was a pleasure to work with. More

Great car-buying experience I needed an all-wheel-drive Mercedes to replace my rear-wheel drive. I had been going to various dealers for five days straight. All they did was tr I needed an all-wheel-drive Mercedes to replace my rear-wheel drive. I had been going to various dealers for five days straight. All they did was try to talk me into something I didn't want. I googled and ended up on the Mercedes Hoffman Estates web site and saw a couple cars that fit the bill. I called and Sylvia answered. What a positive person! She actually listened to MY NEEDS and had two cars ready for me to drive when I arrived a few hours later. One was the right fit. Sylvia did not pressure me. If I had been pressured I might not have bought the perfect car! I got offered a very fair price for my trade-in. The transaction was actually painless and even pleasurable. Everyone at the dealership was caring friendly patient and helpful. Thank you Mercedes Hoffman Estates, Sincerely, Julie Grimes More

Wonderful experience From the internet to the time I drove away in my new Mercedes. I can honestly say that the process was very smooth. I got the car I wanted with abso From the internet to the time I drove away in my new Mercedes. I can honestly say that the process was very smooth. I got the car I wanted with absolutely no haggling or any pressure. I had the pleasure of meeting David Snyder, who in my opinion, is an excellent Sales Consultant. He was never pushy, just pleasant throughout the whole process. It was truly a wonderful experience. I was so happy with his professionalism and ability to answer all my questions accurately. I would also like to acknowledge the woman who was successful in finding me an APR that was lower than the one I was pre-approved for before I walked into the dealership. WooHoo! This was the highlight of the whole deal, particularly because it was unexpected. I'm sorry i can't recall her name but she presented the final paper work to seal the deal. I just want her to know that I really appreciate what she did for me and my pockets. One last thing, all of the staff that I interacted with were great. On that note, I would definitely recommend Mercedes-Benz of Hoffman Estates, ANYTIME. More

Customer Service is below Average and not up to MB Standard I really didn't want to do this but I have had to come back and change my review about the purchase of my 2016 GLE 450 with 8,000 miles because I was I really didn't want to do this but I have had to come back and change my review about the purchase of my 2016 GLE 450 with 8,000 miles because I was looking to upgrade from my 2016 Porsche Macan S. David Snyder was extremely courteous over the phone and got me in within the hour without any hassles BEFORE my purchase. Austin greeted me at the door and kept me company before David took me on the test drive. He was very helpful and took the time out to ensure I was comfortable. I love my vehicle but unfortunately I'd say I regret purchasing this vehicle from this dealership because of multiple issues I encountered after the purchase! 1. They had agreed to assist in canceling the warranty on my Porsche (which was over $13k) , however I ended up having to do it myself after I signed the papers and it took almost 2 weeks to get the simple Odometer Declaration form I needed from them to cancel it myself. 2. They did not inform me that the tires on the 22' AMG wheels were bald AND Summer performance tires. Why is this important, I purchased the vehicle on 10/29 with winter around the corner so guess what? The first time it snowed I was scared and surprised that I was slipping and sliding all over the place. It cost me over $3,200 to purchase new wheels AND tires because there were no winter tires available to fit the tire size and I needed to keep my family safe. The sales rep should have been aware of this after I told them I have an expectant wife and wanted to keep my family safe. 3. They gave me a 30 day permit which expired around thanksgiving and made no attempt to rectify the issue even when I told the Finance Manager before the Christmas holiday that it was expired and I was driving my family to Philadelphia. NOTHING WAS DONE UNTIL I CAME TO THE DEALERSHIP on Monday 1/2/17 and find out almost 60 days after my purchase that the REGISTRATION had not been filed. This was UNACCEPTABLE! The title rep finally gave me the 90 day permit they should have given me when I purchased the vehicle. 4. I thought the above was the last straw but now I'm trying to cancel the $3,600 Wheel and Tire warranty because I don't want anything to do with this dealership anymore and I have received no response or update. This is my third Mercedes and I have always gone to the CHERRYHILL, NJ Mercedes dealership where they have impeccable service. It has not been the case here and I am both extremely dissappointed and angry at the level of service as it is certainly not worthy of the Mercedes-Benz Standard. At this point it is difficult to trust anything they tell me here and I'd advice anyone looking to purchase a new or used vehicle to go elsewhere. More

Greatest Car Dealer Experience Ever! We had the best experience at MB - Hoffman Estates out of every single dealer experience we have ever had. Sylvia Dziuba exceeded our expectations and We had the best experience at MB - Hoffman Estates out of every single dealer experience we have ever had. Sylvia Dziuba exceeded our expectations and her customer service is second to none. She should be leading training workshops on how to provide customer service and professionalism to all the sales folks at Hoffman Estates. Probably all of MW locations! Possibly make a "Top Gun" from each location and create an elite sales advisory board in order to build best practices for your dealerships to shine and out-perform the competition. I have leverage wonderful talent like this in the past. Sylvia is that special in every way. She is not fakey at all and our family truly believed she had our best interest in mind! We are new to the area and she helped us believe we were in good hands at MW. We are telling everyone we know about Sylvia and MW. It's because of Sylvia that we purchased our car form you guys. She also introduced us to numerous other team mates and they all seemed awesome as well. Their is a good culture at Hoffman Estates and not sure it is the same at other locations but we will never go anywhere else! Best Regards, Shawn Patrick McClard and Family More