Mercedes-Benz of Hoffman Estates

Impeccable Customer Service! The service here exceeded all my expectations! I was accommodated every step of the way! For starters, I travel with work and was far away from home, The service here exceeded all my expectations! I was accommodated every step of the way! For starters, I travel with work and was far away from home, but had found the car I wanted here! I was promptly picked up at the airport by the staff and made to feel comfortable from start to finish! Secondly, there was one less than satisfactory tire on the car. But, I was given no trouble. And even had both back tires replaced at no additional charge to me! Lastly, the customer service was extremely impressive! Everything went very smoothly from start to finish! I highly recommend Mercedes Benz of Hoffman Estates and without a doubt, plan to use them again in the future! Completely Satisfied Customer!!! More

flawless from the time arrived to the time I left. They were very professional and helpful. Any questions I had they answered. The car was exactly as described to me and when I saw the car it was more They were very professional and helpful. Any questions I had they answered. The car was exactly as described to me and when I saw the car it was more then I had expected. More

Great experience Purchased my car with Peter Siemieniuk. He explained all different car features and options. Helped with financing. Was never pushy but profession Purchased my car with Peter Siemieniuk. He explained all different car features and options. Helped with financing. Was never pushy but professional. Truly great experience. Thank you and I love my car. More

David is super nice sales man. David is so nice, and he is so patience with me. He doesn't hustle like other salesman, that's why I come and asked for him. David is so nice, and he is so patience with me. He doesn't hustle like other salesman, that's why I come and asked for him. More

Excellent Car Buying Experience It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me It was really great pleasure walked into the the Dealership, Mr David Snyder approached me with a great hand shake :) asked me what he could assist me with ? I told him I was looking to buy "C" Class Car, he immediately took to his cubical where he was extremely professional, polite Gentleman who was willing to listen to my requirement. Ton of patience and knowledge of the Mercedes-Benz flew from his mouth he convinced me in getting a car. He was most accommodating and made my car buying a experience, with NO Pressure ... He is truly a asset to Mercedes Benz of Hoffman Estate. His follow up and sense of humor was well liked and appreciated for the time spent in the dealership. I highly recommend David Snyder 10/10 More

An Excellent Car Buying Experience I walked into the Hoffman Estates Mercedes-benz dealership doing "due-diligence" on a competitor car my heart was set on. David met me at the door and I walked into the Hoffman Estates Mercedes-benz dealership doing "due-diligence" on a competitor car my heart was set on. David met me at the door and was super friendly and very knowledgeable. He showed me two different used cars in budget, and I fell in love with the CLA 250 - even more than the competitor car I was previously looking to purchase. While the price on the CLA was fantastic, it had a few more miles then I was looking for. Tom, the sales manager, asked me if I would like to take the CLA on an extended test drive - and of course I did. David went above and beyond to locate another newer CLA 4-matic that another customer was going to trade in when the car they ordered arrived from Germany. David was able to arrange a courtesy car for that customer so that I could have this one to test drive. The minute I sat in the seat, I knew that would be the car I purchased. I worked with Tom and he gave me a fair price and I was sold. A few days after my purchase, David called to follow up and see if I had any more questions about the car. Throughout the entire process, the whole staff was very friendly and not pushy. Out of the six dealerships I went to - this one was BY FAR the best. If you are looking for a Mercedes, I highly recommend asking for David Snyder. More

Great car buying experience! Everybody at this dealership was a pleasure to deal with. Our salesman, Dave Snyder was extremely polite, helpful and knowledgeable about the Mercedes Everybody at this dealership was a pleasure to deal with. Our salesman, Dave Snyder was extremely polite, helpful and knowledgeable about the Mercedes products he sells. He made us feel comfortable throughout the entire car-buying process. The Sales Manager, John Kyriakopoulos, took time to introduce himself to us and was also a pleasure to work with. I will most definitely come back to MW of Hoffman Estates when it's time for a new car. More

A New Car Buying Experience I have purchased numerous cars over the years and have always dreaded having to go the dealership mainly because of the high pressure sales tactics. I have purchased numerous cars over the years and have always dreaded having to go the dealership mainly because of the high pressure sales tactics. After dealing with Dave Snyder during my most recent car purchase, it was a breath of fresh air. Dave was professional, courteous and a straight shooter throughout the entire process. He has integrity and a willingness to help attitude based on the needs of his customers. If your in the market to purchase a car, I highly recommend Mercedes Benz of Hoffman Estates and ask for Dave!!! More

Overall experience Very professional at all stages of the buying process. We dealt principally with Dave Snyder, who exceeded our expectations and was also a gentleman Very professional at all stages of the buying process. We dealt principally with Dave Snyder, who exceeded our expectations and was also a gentleman who was a pleasure to work with. More

Great car-buying experience I needed an all-wheel-drive Mercedes to replace my rear-wheel drive. I had been going to various dealers for five days straight. All they did was tr I needed an all-wheel-drive Mercedes to replace my rear-wheel drive. I had been going to various dealers for five days straight. All they did was try to talk me into something I didn't want. I googled and ended up on the Mercedes Hoffman Estates web site and saw a couple cars that fit the bill. I called and Sylvia answered. What a positive person! She actually listened to MY NEEDS and had two cars ready for me to drive when I arrived a few hours later. One was the right fit. Sylvia did not pressure me. If I had been pressured I might not have bought the perfect car! I got offered a very fair price for my trade-in. The transaction was actually painless and even pleasurable. Everyone at the dealership was caring friendly patient and helpful. Thank you Mercedes Hoffman Estates, Sincerely, Julie Grimes More