Mercedes-Benz of Hilton Head

Robert was prompt and courteous and kept me posted on the status of my service. Car was returned cleaned and service as reported. status of my service. Car was returned cleaned and service as reported. More

Very professional and excellent customer service. Made sure I was made aware of services my vehicle needed and did not perform the services until it had been approved by me. Made sure I was made aware of services my vehicle needed and did not perform the services until it had been approved by me. More

Car had unexpected repair. Dealership got it right in, repaired within 24 hours and brought it back to me. I cannot say enough good about my service rep…Abigail. Amazing asse Dealership got it right in, repaired within 24 hours and brought it back to me. I cannot say enough good about my service rep…Abigail. Amazing asset to this dealership.. ABOVE & BEYOND!!! More

I visited to have a tire puncture repaired while on vacation. Went to MB in order to assure a quality repair and expecting superior customer service. Briefly, Debbie Najamura was very unpleasant and ha vacation. Went to MB in order to assure a quality repair and expecting superior customer service. Briefly, Debbie Najamura was very unpleasant and has no business being in a position facing customers. She did become VERY kind when we were leaving, explaining that she would appreciate me completing this survey and that only five stars was acceptable. I probably would not have done this survey if she wasn’t so insistent. However, I am going to do it honestly. DO NOT CALL ASKING ME TO REVISE MY SURVEY UPWARDS AS I OVERHEARD BEING REQUESTED OF ANOTHER CUSTOMER. IF I WERE TO REVISE THIS, IT WOULD ONLY BE DOWNWARD. More

Service was awesome when you consider we live in Pittsburgh and had electronic issues on our GLE 350 Pittsburgh and had electronic issues on our GLE 350 More

Great communication about my vehicle and great customer service. My vehicle came back clean. Would highly recommend this dealership. service. My vehicle came back clean. Would highly recommend this dealership. More

No B. S. add on’s to the listed price. They were helpful and followed through on everything they said they would do. S. add on’s to the listed price. They were helpful and followed through on everything they said they would do. More

The overall professionalism of this service staff is remarkable. I could not be happier. I recommend this dealership to anyone buying or servicing in Mercedes remarkable. I could not be happier. I recommend this dealership to anyone buying or servicing in Mercedes More

Bought my car in March 2024. Replaced the tires in October 2024. Discovered nail in right front tire 4/17/25. Called Michael Burns, service Advisor. Had appointment within 30 min Replaced the tires in October 2024. Discovered nail in right front tire 4/17/25. Called Michael Burns, service Advisor. Had appointment within 30 minutes. Michael was able to get a new tire replacement at no charge. I paid for installment. Michael Burns provided excellent service. More

Incredible Deborah at service. Highly professional and very personable. Very friendly staff. Got a ride to restaurant instead of a waiting room. My wife and were impressed with Highly professional and very personable. Very friendly staff. Got a ride to restaurant instead of a waiting room. My wife and were impressed with the quality of the service. Thank you. More