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Mercedes-Benz of Hilton Head
Bluffton, SC
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 464 reviews
November 19, 2024
Mon, Nov 18 at 1:47 PM The experience was horible. I broke down in my Sprinter motorhome, paid $1167 dollars to be towed to this dealership. I was traveling from my summer home in VT to my ho horible. I broke down in my Sprinter motorhome, paid $1167 dollars to be towed to this dealership. I was traveling from my summer home in VT to my home in Daytona Beach FL, Myself,wife,3 golden retreivers,old Maine Coon cat, and at least half of our worldly possesions on board.. This Dealership misdiagnosed the problem and ordered an ignition switch, which all they coud tell me is that it was on back order. When I checked into the dealership, I explained to the service advisor that I had been in contact with my Sprinter mechanic at my home MB dealership in Daytona Beach, who's opinion was that the problem was probably the steering lock, but naturely could not confirm without having the opportunity to use test equipment. I took a few days of their trying to locate the ignition switch part, during which I was living in their parking lot, unable to roll. I filed a case with Mercedes USA and was told that the ignition switch was on worldwide backorder, with no idea when it might be available. Since I had to get back to my home in Florida as soon as possible, I had no choice but to have my vehicle towed to my Mercedes dealer in Daytona Beach, costing me another $2500 for the tow. My Mercedes dealer in Daytona Beach did a more through test, and found the steering wheel lock defective, igniion switch functioning OK, and had me up and running in 2 days. Hilton Head Mercedes charged me $271.40 for their service...of misdiagnosing the problem! This whole process cost me a lot of Aggravation,Time and Money. Obviously this dealer does not employ an experienced Sprinter mechanic, which does not make sense to me, as there are a xxxx of a lot of Sprinter chasis running around out there.. While I was disappointed by their treatment of my problem, I would have been even more upset if I had followed their recommendation to leave my RV with them, wait for the part, for God only knows how long, only to find that it was not the problem afterall, I would NEVER do business with Hilton Head Mercedes again! This Mercedes dealership has let me down big time. Thank God my home dealership in Daytona Beach came to the rescue, but it was about a week and a half too late. More
by underbird7
Employees Worked With
Delano Bowens
November 14, 2024
We live in Savannah and do not like the dealership in town. We have for the last three years been happy and willing to invest the time and travel to Hilton Head they have always been more accommodating a town. We have for the last three years been happy and willing to invest the time and travel to Hilton Head they have always been more accommodating and courteous. Recently, the service department seems to be seriously overworked and overbooked. The last two appointments took multiple days to get our car back and there was nothing that warranted the delay to the extent that we experience. Additionally, not everything that we asked to have checked was checked. More
by SallyO
Employees Worked With
Michael Johnson and Jacqueline (both in Service Dept.)
November 13, 2024
I’ve been a MB owner for many years in NJ, MD, Georgia and SC. MB of Hilton Head is the best service provider. Delano Bowens and his team are professional, trustworthy and knowledgeable! Keep up the great and SC. MB of Hilton Head is the best service provider. Delano Bowens and his team are professional, trustworthy and knowledgeable! Keep up the great work More
by Charles Lester
Employees Worked With
Linde Heyward, Delano Bowens, Mark Healy, Crystal Bennett, Roger Crews
November 09, 2024
We went to our son’s graduation in Parris Island and had a flat tire. We plugged the tire and during the process lost the lug lock. After my son graduation the tire started loosing air and so we wrecked the a flat tire. We plugged the tire and during the process lost the lug lock. After my son graduation the tire started loosing air and so we wrecked the vehicle to Hilton Head Mercedes Benz where we met Michael. I explained to Michael that we had to go back to Florida. Michael immediately said I am so sorry to hear that and I will be doing everything to ensure that you guys get a tire to get home. Michael was extremely professional and he listened attentively. Michael even congratulated my son. Michael ensured that we got something to eat, he checked how we were doing and most of all Michael made sure to keep us updated every step of the way. It has been a long time I experienced anyone showing concern and care the way Michael did. In less than 30 minutes our car was ready and washed and we were off to Florida. Michael we want to say thank you from the bottom of our hearts for making us feel welcome and going the extra mile to help us get back to Florida. Michael you are the BEST Rep I have ever come across in a loooong while and I want to Salute you for an extraordinary customer service. You are a super Hero. Keep up the Fantastic Job. More
by georgeaswearing
Employees Worked With
Michael
