Mercedes-Benz of Hilton Head

Thorough. Professional. Courteous. Efficient. I really don't need 15 words to express my satisfaction Professional. Courteous. Efficient. I really don't need 15 words to express my satisfaction More

My experience has been with service and they are excellent Delano Bowens and the service manager Chris are very professional and extremely helpful you might want to keep those two. excellent Delano Bowens and the service manager Chris are very professional and extremely helpful you might want to keep those two. More

Staff goes out of their way to ensure customer needs are met. I will surely return here when it's time to get service again met. I will surely return here when it's time to get service again More

My car was scheduled a few days prior to be serviced at 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to the dealership. I would suggest improved communication between the service representatives and their customers. Just imagine I showed up with a parcel payment and expect to get my vehicle would that be appropriate. More

The service department is always so easy to work with. The advisors, especially Mr Howard who has helped me several times now, are so very nice. The advisors, especially Mr Howard who has helped me several times now, are so very nice. More

Great service department. Very knowledgeable and friendly. Excellent customer service. Excellent communication. Would highly recommend. Very knowledgeable and friendly. Excellent customer service. Excellent communication. Would highly recommend. More

Phenomenal service, outstanding attention to detail! My service advisor is Delano Bowens surpassed all expectations and is a true professional and asset to Mercedes-Benz of Hilton Head! The dealership My service advisor is Delano Bowens surpassed all expectations and is a true professional and asset to Mercedes-Benz of Hilton Head! The dealership has a warm & welcoming atmosphere. Everyone is friendly & helpful! I will definitely look to Mercedes-Benz of Hilton Head for any future purchase or service on my Mercedes-Benz! More

Service department is horrible is vehicle was returned with an engine warning light, and a 2 hour service took 7 hours. Third time with trouble with the service department. Is this a Mercedes dealership with an engine warning light, and a 2 hour service took 7 hours. Third time with trouble with the service department. Is this a Mercedes dealership or a Yugo dealership? More

On November 18th, we had an appointment at Mercedes-Benz of Hilton Head to fix a recall. Unfortunately something unexpected occurred causing us to have to reschedule. Abigail Mitchell, even when busy, is al of Hilton Head to fix a recall. Unfortunately something unexpected occurred causing us to have to reschedule. Abigail Mitchell, even when busy, is always professional and helpful; made an inconvienent situation for us better. We live an hour away. She offered that the dealership have someone pickup our car, from our home, and return it after the service was completed. Her going above and beyond warrants her to be recognized by myself, the customer, and hopefully by her employer. James and Lottie Chaplin More

Mercedes-Benz of Hilton Head always handles any concern we might have quickly & efficently. Gave us a printout to explain that our concern was fully checked & nothing to worry about. We have purchased many we might have quickly & efficently. Gave us a printout to explain that our concern was fully checked & nothing to worry about. We have purchased many cars there over the years & always enjoyed our cars & service. More