Mercedes Benz of Hagerstown - Service Center

Professional Service Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty comp Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty company and worked on our behalf getting them to do the work without adding extra work. More

Tire maintenance less than expected I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only to have it patched and sent on my way. I was not given the option for a new tire. One month later my tire had 0 pressure. I was encouraged to bring it in, was told they patch when they can. I did not purchase a Mercedes to drive on patched tires. I went to Butler Tire in Frederick and was serviced immediately with new tires. I will continue to go there for vehicle maintenance, but any tire needs should be addressed elsewhere. More

Service The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned a The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g More

best dealership in the washington metro area this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for service. More

Great Experience every and anytime I go in . Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get you in and out with a smile .. More

Sprinter Service Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my busine Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my business and was capable of answering my questions. More

Sprinter service Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with some Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with someone who wanted my business. More

Fraudulent Estimate I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else. More

Service Experience at Drivemb Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as explained. More

Top Notch Simply one of the best service centers I've experience. I recently owned a Lexus and MBoH makes the Lexus service center of Rockville look like amateu Simply one of the best service centers I've experience. I recently owned a Lexus and MBoH makes the Lexus service center of Rockville look like amateur hour: where volume takes precedent over customer service. MBoH service center offers top notch customer service of the few times I've visited. This has taken place over many years, of the three new vehicles I've purchased from MBoH. Alex, Adam, Pierce, and Marty, along with others, comprise a solid team. Keep up the great work. Regards, Austin A. More