Mercedes Benz of Hagerstown - Service Center

Christine was awesome. She was spot on with my list and my vehicle was ready when promised. Although my initial appointment was not "on the books," she stepped up and covered the visit even though there w my vehicle was ready when promised. Although my initial appointment was not "on the books," she stepped up and covered the visit even though there was a "mis-communication." She had my list of items and acted as if my issues were her issues. I felt a level of certainty that she would properly see to my vehicle. She also had a great sense of humor (when appropriate). Everyone I encountered introduced themselves and were quite friendly and personable. I never felt lost throughout the process, which I cannot say that about the Mercedes Dealership where I bought the car. Which is why I chose to bring my C300 to you. Thank You! More

Overall Experience- Alex has been trying to help us get this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this is resolved or not, or if we purchase a new MB vehicle again . More

Every time I contact Mercedes Benz of Hagerstown I always get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like th get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like the service department is trustworthy and would not take advantage of me adding things to the service that really isn't necessary. They call and talk things over with me before doing the extra services. I appreciate that. More

Appreciate all the staff at your dealership. Also appreciate the car wash after my service. Very nice complementary service in the winter months. Mercedes is by far the best auto company I have ever appreciate the car wash after my service. Very nice complementary service in the winter months. Mercedes is by far the best auto company I have ever had. I feel as though Mercedes warranty and service is far better than those I have had in the past with other brands. More

I was able to comunicate with the dealership/service manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fl manager very quickly and effectively by email. This provided same day price quotes for my 2008 Mercedes E 350 4Matic for the 39,000 mile service, fluid and filter change for the transmission, and fluid change for the transfer case. The price quote was extremely competitive and saved us a substaintial amount of money. I was then able to also set up the appointment and arrange for a free loaner car (new C class Mercedes)by email, and the dealership was able to accomodate my busy schedule. When we arrived at the dealership for service, it was very cold, 20 F and 35 mile an hour winds. We were immediatly directed to drive both take care of our car and provide the loaner car. All went very smoothly including the required paperwork for our car and the loaner car. We recieved very friendly help in transfering our belongings to the loaner car which was clean and filled with gas. We were also greeted by the service manager who welcomed us as new customers to the dealership, and then he made sure that all was OK. Our car was ready the next day as promised. When we arrived, our car was delivered promtly to us, with a complimentry and excellant car wash. Our Service Advisor explained the bill and what had been done, and the Service Manager explained a few additional service details. He aslo explained the results of their free fitness inspection of our car which passed with flying colors. we paid our bill, which was less than the estimate, and were on our way. More

I have been a customer for 14 years and have purchased I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a c I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a customer is the quality of the work of the service department's manager and his team. Always friendly, courteous, and eager to provide excellent customer service. In their care, I can enjoy driving my automobile with the utmost confidence in its safety and style. More

I thought that the attitude of the person that I dealt with was very flip and condescending. I had questions about the price and what needed to be done and was dealt with in an unfriendly manner. I asked with was very flip and condescending. I had questions about the price and what needed to be done and was dealt with in an unfriendly manner. I asked for another person to deal with next time. I have been to the dealership many times in the past and know Adam, who has always been wonderful and easy to deal with. I will use him from now on. More

Very accomodating; great sense of humor - aim to please; loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as a customer; car washing a great bonus; thanks for a job well done. More

Warranty issue with CD changer. Unfortunately, the (2nd) replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed t replacement failed within days leading to speculation there may be an issue with the stereo system itself. MB of Hagerstown has remained committed to resolving the issue and making things right. Their professionalism and courtesy has been unfailing. More

This was my second visit to Hagerstown MB and just as during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reas during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reasonable. More importantly, they completed the work in a very timely way and the results have been excellent - extremely important when you live 40 miles away. I continue to be impressed with this smaller, friendlier Mercedes dealership. I would definitely expect to buy a future vehicle from them and have recommended them to others. This kind of dealership organization is relatively rare today. More