Mercedes Benz of Hagerstown - Service Center

Superb service with great communication - letting you know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dea know what is going on every step of the way. MB of Hagerstown provides great service at reasonable cost. Even though we were closer to other MB dealers when our car broke down, we had our car towed to MB of Hagerstown because of our trust in the people of MB of Hagerstown. RD More

I enjoy visiting MB of Hagerstown for a variety of reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the reasons and trust the team that services our E550. Recently, Adam worked with me to help understand why the tire pressure sensor blew and caused the front tire to go flat. He and the other employees were able to get me in very quickly and explained our short and long term options. They were thinking ahead and are always very professional and upbeat in their customer service skills. More

While traveling from FL to NY we experienced a a running fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting f fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting for us, took the car in and 45 min. later we where back on the road. Also, Kristin help secure a a local hotel that would accept our dog, made the reservation for us, printed directions. We are so impressed. If we where not in a hurry to get to NY we probably would have purchased a new car. Who knows we might just stop there on our way back to Fl. I would like to think that all dealership would treat travelers this way, but, I am not sure. That being said we are very happy for the treatment we received. Hats off to all the staff. More

As always, I had another pleasurable experience at your dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonab dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonable. When it looked as though my car would not be completed in one day, I was offered a loner car and told to not be in a rush to return it. Bring it back the next day at my leisure. The 2 ladies in the office where I paid for my work and where I received the keys to my rental car were very accommodating. Alex, the gentleman in the service dept. is so easy to work with and as he always is, very,very friendly. It is always a pleasure to bring in my Mercedes for service. I would recommend this dealership to anyone. More

I called to get my car serviced, and it was picked up the very next morning. Bill picked my car off and dropped it off. He is a wonderful person and a true asset to your dealership. My service advisor was very next morning. Bill picked my car off and dropped it off. He is a wonderful person and a true asset to your dealership. My service advisor was very good. My car was repaired quickly and efficiently. So far, every time I have had to do business with this dealership, I couldn't have been more pleased. I bought my car there, and I have it serviced there. I highly recommend this dealership to people, and at this point, I plan on buying all of my future cars there and having them serviced there. This dealership is exceptional! More

My 1999 SLK230 had been my deceased wife's beloved car, and I use it only infrequwntly and mostly in good weather. Consequently, it suffered some difficulties from sitting undriven rather than from overus and I use it only infrequwntly and mostly in good weather. Consequently, it suffered some difficulties from sitting undriven rather than from overuse. Your service personnel handled the car at least as well as if it were their own. Its primary needs such as a new battery, an oil change, and new struts for the trunk door were handled beautifully and with reasonable cost. They also diagnosed several additional issues that warranted attention now or soon, and brought these to my attention honestly and without undue pressure. Meanwhile, all personnel were polite and attentive, offering me a loaner car or additional courtesies, such as picking up a sandwich for me for lunch when I decided I preferred to stay and read a book while my car was serviced. I enjoyed the company of several other satisfied customers during the time my car was taken care of and returned to me with a good wash, in decent time, and at a fair price. I couldn't have asked for a better experience as a new customer. More

As always, my experience is very positive with all of my questions being answered to my complete satisfaction. The service department at Mercedes-Benz of Hagerstown is excellent, I will continue using them questions being answered to my complete satisfaction. The service department at Mercedes-Benz of Hagerstown is excellent, I will continue using them for all of my car needs and will recommend them to anyone! More

Adam and Alex are always very helpful. Adam was able to keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that wa keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that was very customer focused. He also was able to contact me by my cell. More

The caliber of service was great. They were efficient and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and Mr. Folz made sure it was corrected promptly. I would recommend this dealership to anyone for both sales and service! More

My car would not start and was 100 miles away from the dealership. They were great in getting my car back to Hagerstown, and gave me a vehicle to use! This was a problem that was dropped in their lap an dealership. They were great in getting my car back to Hagerstown, and gave me a vehicle to use! This was a problem that was dropped in their lap and they handled it without a hitch. I am very grateful to deal with Marty and his team! More