Mercedes Benz of Hagerstown - Service Center

I was very pleased with my service visit. My advisor greeted me promptly, fully explained what service would be performed and the approximate cost. They provided me with transportation while the work o greeted me promptly, fully explained what service would be performed and the approximate cost. They provided me with transportation while the work on my vehicle was being performed, and the work was done when promised. More

I always say “You have only one chance to make your 1st good impression”. That started when we entered the service entrance and Bill Turner Opened the door for my wife, a dying courtesy, and said “It’s ni good impression”. That started when we entered the service entrance and Bill Turner Opened the door for my wife, a dying courtesy, and said “It’s nice to see a Father bring his daughter along”. Our 2nd encounter, Alex Folz, very courteous and professional, especially when returning with a chronic problem. Alex listened to our dilemma, made some reference to our service records, than escorted us to the waiting room / show room where we were greeted by Michael Lavrenchik. This is a long story, so the short of it is Mike is very courteous, knowledgeable, NOT PUSHY, which led us to the purchase of another Benz, he doesn’t know it yet. Alex returned with the bad news. We met Larry Diggs who explained in detail what had to be done to remedy our problem, we came to an agreement, Alex provided us with a loaner and we left. My wife with a smile with the thought of a new ride for her and me a little less happier for spending more money than I had anticipated. My philosophy has been to “Give the customer what they want then figure out how to make a profit doing so”. PS The cookies were great. More

Pleased with regular service. Still have a warranty issue with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short p with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short period of time. I have contacted MB USA and I"am still waiting for a call back. More

I was experienced an unsettling inconsistent noise in my front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an ex front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an explanation of problems and estimate of costs promptly. The works was completed in a timely fashion and a review of possible future concerns was also done so I can plan ahead. They were courteous, helpful and knowlegable. It was a good and comforting service visit. More

This dealership is a first-rate operation. It has a great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard cop great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard copy and via e-mail. My experience has shown that all Mercedes-Benz dealerships are high quality, but this dealership rates among the best-of-the-best. More

All of the staff we interacted with were very friendly as usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coup usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coupon. Great work at a great price! We ask that th edoor sills be cleaned uop and they now also look like new. I don't really have anything else to add at this point except the dealership is adding new space and remodelling the existing space. I am sure this will enhance our next visit to the dealership. The loaner car we recieved was very nice, clean and with a full tank of gas. More

I really appreciate Alex taking the time to explain what my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dea my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dealership takes, are reasons why myself and wife continue to bring our vehicles not only for routine services, but for other matters as well. You guys make us feel comfortable. Thanks! More

The sales and service personnel went well beyond my expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mer expectations to resolve a minor issue. The door to door service was totally unexpected and made the experience very easy. I would recommend the Mercedes of Hagerstown dealership to all my friends. More

We live in frenzied times. When dealing with service industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all industries we often notice that the personal touch is left out in the rush to complete a project and start the next one. This is unfortunate for all parties involved because the personal part is what should drive provider and recipient satisfaction. Your service of my E350 is another example of the commmittment of your dealership to provide exemplary service. For service and convenience you are unbeatable! More

I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very thorough and professional manner. Drop off and pick up were hassle free and without fuss. This is an example of why I am a repeat customer of this dealership. I would recommend them to a friend and, in fact, have done so. More