Mercedes Benz of Hagerstown - Service Center

Alex Folz always provides excellent communication to let me know what is happening and what I can expect from the work being performed on my car. It was very helpful to see the service recommendations so t me know what is happening and what I can expect from the work being performed on my car. It was very helpful to see the service recommendations so that I can plan for my next service visit to take care of the things I chose to defer during this visit. The car is always returned to me fully washed and clean; something I appreciate since I rarely get around to that on my own. The service that I receive at Mercedes Benz of Hagerstown is always exemplary. More

I was quite happy with my recent service experience. When I called to set up the appointment, the "scheduler" was knowledgeable, and friendly. When I came in, Adam was efficient and pleasant. I called to set up the appointment, the "scheduler" was knowledgeable, and friendly. When I came in, Adam was efficient and pleasant. More

Service personnel were professional, courteous and everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I h everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I have dealt with in the past, MB of H'town are truly exceptional. More

It was very convenient to have my car picked up. I had some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my ca some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my car was returned 'empty' and on reserve. I almost was afraid to drive to the gas station for fear of running out of gas. I guess times are tough for Mercedes. More

A/C was not working. Took my C280 in to get it checked out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repair out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repairs done in a timely manner. Car was done ahead of schedule. More

I had warranty work performed on my vehicle, and I had never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was friendly and helpful. They performed the warranty work that was necessary and kept me informed during the process. They even delivered my car back to me! When I am ready to purchase another Mercedes, I will certainly contact you all. Thanks More

Totally excellent service. Vehicle was purchased North Ulmsted MB,OH and delivered to un in Berkeley Springs. Instrument cluster did not work and N Ulmsted's Service Manager contacted Kristin who promply Ulmsted MB,OH and delivered to un in Berkeley Springs. Instrument cluster did not work and N Ulmsted's Service Manager contacted Kristin who promply sceduled an appointment for the next day. Problem was diagnosed, part ordered and was installed the next day. FAntastic. Thanks very much. I will definately be back for future service. More

When I arrived a service adviser was right there to greet me and went over what I had told them my problem was when I made the appointment to make sure it was correct. Was told where the customer lounge was me and went over what I had told them my problem was when I made the appointment to make sure it was correct. Was told where the customer lounge was and that there was coffee and donuts available. When the work was completed the service adviser informed me that the work had been completed and what had been done. If I was walking around the show room I was greeted and asked if needed any help or if there were any questions I had. Everybody I encounterd was friendly and helpfull. More

Marty Gillions and the service staff in general could not be more helpful, freindly, or accommodating. Hagerstown Mercedes Service Department rates as the best service department I have ever dealt with in my be more helpful, freindly, or accommodating. Hagerstown Mercedes Service Department rates as the best service department I have ever dealt with in my experience, which is almost 50 years. I would recommend them to anyone, even if they bought their car somewhere else. More